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MassMutual Jobs Information

Do workers at MassMutual get paid breaks?

Sometimes. Only some people get paid breaks.
50% of people say they don’t get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.

Does MassMutual pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and July 2026.

At MassMutual, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
46% of people say they have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from MassMutual affordable enough for their workers?

Most people say the health insurance costs are okay.
86% of people say the health insurance costs are okay
Based on data from 21 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at MassMutual?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 14 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 50% of people with changing schedules find out their shifts one week or less ahead of time.
  • 17% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 33% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 6 people who took the Breakroom Quiz between February 2025 and January 2026.

Do workers at MassMutual worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and January 2026.

Do MassMutual workers get to choose the shifts they work?

Most people get to choose which shifts they work.
73% report that they have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it for MassMutual workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to get time off at MassMutual?

Most people find it easy to get time off.
89% of people report it’s easy to get time off.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and July 2026.

Do MassMutual managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and January 2026.

Do jobs at MassMutual spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
10% of people report that their job takes up time that they don’t get paid for.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to take sick days at MassMutual?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at MassMutual good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at MassMutual feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at MassMutual get to take their breaks without interruption?

Most people get breaks without interruption.
91% of people report that they get to take their breaks without interruption.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at MassMutual?

Most people feel stressed here.
79% of people say they often feel stressed at work.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at MassMutual enjoy their jobs?

Only some people enjoy their job.
35% of people report they don’t enjoy their job.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at MassMutual recommend working with their team?

Only some people recommend working with their team.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at MassMutual?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at MassMutual?

Only some people are given support to advance their career here.
In the last year, 54% of people report not being given support to advance their career here.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think MassMutual’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how MassMutual is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and July 2026.

What other companies are hiring for Salesforce Developer jobs?

What are the most popular jobs at Mass Mutual?

Salesforce Solutions Architect

Massachusetts Mutual Life Insurance Company (MassMutual)

Boston, MA • On-site

$180K - $237K/yr

Full-time

Re-posted 3 days ago

MassMutual rating

7.8

Company rating: 7.8 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

195th of 313 rated insurance

Job description

The Opportunity:
We are seeking a highly skilled Salesforce Solutions Architect with deep expertise in Salesforce Financial Services Cloud (FSC) and a strong background in the insurance industry. The ideal candidate will design, architect, and implement scalable Salesforce solutions that align with business objectives, regulatory requirements, and best practices. This role requires a strong understanding of insurance processes, policy management, claims handling, customer engagement, and integrations with core insurance and financial systems.
The Impact:
Solution Architecture & Design
  • Lead the architectural design and implementation of Salesforce Financial Services Cloud (FSC) solutions tailored for the insurance industry.
  • Define end-to-end system architecture, ensuring loose coupling, scalability, and compliance with enterprise standards.
  • Leverage data integration solutions such as event streaming, application API, ETL tools for consuming and providing access to Salesforce data
  • Develop and maintain a robust data model for insurance-specific FSC objects such as Policy, Claims, Financial Accounts, and Relationships.
  • Design solutions that ensure seamless integration with policy administration systems, underwriting platforms, claims processing, and regulatory compliance tools.

Technical Leadership & Development
  • Provide technical leadership to Salesforce development teams, ensuring adherence to Apex, Lightning Web Components (LWC), and API best practices.
  • Knowledge and working experience with Data Cloud
  • Oversee configuration, customization, and integration efforts, ensuring optimal use of Salesforce's declarative capabilities.
  • Drive adoption of automation using Flows, Einstein AI, and OmniStudio.
  • Experience in Digital Engagement (Service Cloud Voice)
  • Ensure high-quality delivery through code reviews, design reviews, and architectural governance.

Stakeholder Engagement & Business Alignment
  • Collaborate with business stakeholders, product owners, and insurance domain experts to translate business requirements into technical solutions.
  • Provide architectural guidance on customer engagement, agent portals, self-service platforms, and digital transformation initiatives.
  • Advocate for Salesforce best practices, governance, and security standards.
  • Engage with Enterprise Architecture and influence enterprise recommendations and direction.

Integration & Data Strategy
  • Define data migration strategies, ensuring seamless transition from legacy CRM or policy systems.
  • Implement secure and compliant API integrations with core insurance platforms, banking systems, and external services.
  • Work closely with enterprise data architects to ensure data consistency, reporting accuracy, and regulatory compliance.

Security & Compliance
  • Ensure solutions comply with insurance industry regulations (e.g., GDPR, HIPAA, FINRA, KYC, AML).
  • Implement role-based security, encryption, and access controls to protect sensitive client and policyholder data.
  • Work with compliance teams to align Salesforce capabilities with industry security requirements.

Required Qualifications:
  • Bachelor's Degree in computer science, engineering or technical designation
  • 10+ years of experience in Salesforce architecture and development.
  • Experience implementing Salesforce Financial Services Cloud (FSC).
  • Strong knowledge of insurance processes, such as: policy management, claims processing, underwriting, and customer engagement.
  • Expertise in Apex, Lightning Web Components (LWC), REST/SOAP APIs, and Event-Driven Architecture.
  • Experience integrating Salesforce with policy administration systems, financial platforms, and document management solutions.
  • Strong understanding of Salesforce security, compliance, and governance best practices.
  • Experience with DevOps and CI/CD tools for Salesforce (e.g., Gearset, Copado, Jenkins).

Preferred Qualifications:
  • Experience working with OmniStudio, Einstein AI, and Marketing Cloud for customer engagement.
  • Knowledge of insurance regulatory frameworks and how they impact CRM design.
  • Familiarity with Mulesoft and other/home-grown middleware for API integration.
  • Strong background in data modeling and master data management (MDM) for financial services.
  • Salesforce certifications, such as:
    • Salesforce Certified Application Architect
    • Salesforce Certified System Architect
    • Salesforce Certified Financial Services Cloud Accredited Professional (preferred)
    • Salesforce Certified Technical Architect (CTA) (a plus)

#LI-MC1
Salary Range:
$180,700-$237,100
At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

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