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17 Mason Customer Service Representative Jobs Hiring Near You

Mason

Customer Care Specialist

Chippewa Falls, WI · On-site

$19/hr

Take charge of customer inquiries that have been escalated from Customer Service Representative 1s. Utilize your expertise and knowledge or company policies and products to provide timely and ...

mason

Customer Care Specialist

Chippewa Falls, WI

$19/hr

Take charge of customer inquiries that have been escalated from Customer Service Representative 1s. Utilize your expertise and knowledge or company policies and products to provide timely and ...

Mason Companies

Customer Care Specialist

$19/hr

Take charge of customer inquiries that have been escalated from Customer Service Representative 1s. Utilize your expertise and knowledge or company policies and products to provide timely and ...

Mason

Buyer

Sylmar, CA · On-site

$80K - $115K/yr

Mason, a wholly-owned subsidiary of Transdigm, offers world-class control devices and subsystems ... Collaborate with value stream manager, Customer service team and operations to align supply plans ...

Mason

Business Unit Manager - Controls

Sylmar, CA · On-site

$110K - $140K/yr

... customer and Mason functional teams from opportunity capture through execution. • Develop a ... The physical demands described here are representative of those that must be met by an employee to ...

Mason

Business Unit Manager - Controls

Sylmar, CA

$110K - $140K/yr

Coordinate new business activities between the customer and Mason functional teams from opportunity ... The physical demands described here are representative of those that must be met by an employee to ...

Mason

Business Unit Manager - Controls

Sylmar, CA · On-site

$110K - $140K/yr

... customer and Mason functional teams from opportunity capture through execution. • Develop a ... The physical demands described here are representative of those that must be met by an employee to ...

Mason

Business Unit Manager - Controls

Chicago, IL · On-site

$110 - $140/hr

Coordinate new business activities between the customer and Mason functional teams from opportunity ... The physical demands described here are representative of those that must be met by an employee to ...

New

Mason

Quality Engineer

Chicago, IL · On-site

$90 - $120/hr

Mason welcomes people who share our determination and high standards to join us in doing work that ... Monitor scrap, rework, customer returns, escapes, and Cost of Poor Quality (COPQ), and drive ...

Mason

Quality Engineer

Sylmar, CA · On-site

$90K - $120K/yr

Mason, a wholly-owned subsidiary of Transdigm, offers world-class control devices and subsystems ... Monitor scrap, rework, customer returns, escapes, and Cost of Poor Quality (COPQ), and drive ...

Mason

Team Member

Cincinnati, OH · On-site

$12.25 - $15.75/hr

An Arby's Team Member is responsible for providing excellent customer service to our guests. Our customers are our number one priority, and if you feel the same way, you are guaranteed to succeed ...

Mason

Manager

Cincinnati, OH · On-site

Excellent problem solving and decision-making skills, results oriented and customer service focused *salary is based on relevant experience We use eVerify to confirm U.S. Employment eligibility.

Mason

Production Planner

Sylmar, CA · On-site

$40 - $60/hr

When required, works with customer service personnel, sales staff and customers to ensure delivery schedules are met, recovery schedules are developed and monitored, and problems are communicated in ...

Mason

Production Planner

Sylmar, CA · On-site

When required, works with customer service personnel, sales staff and customers to ensure delivery schedules are met, recovery schedules are developed and monitored, and problems are communicated in ...

Mason

Production Planner

Sylmar, CA

$40 - $60/hr

When required, works with customer service personnel, sales staff and customers to ensure delivery schedules are met, recovery schedules are developed and monitored, and problems are communicated in ...

Mason

Production Planner

Chicago, IL · On-site

$55 - $83/hr

When required, works with customer service personnel, sales staff and customers to ensure delivery schedules are met, recovery schedules are developed and monitored, and problems are communicated in ...

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Mason Jobs Information

Do workers at Mason Companies get paid breaks?

Yes. Most people get paid breaks.
100% of people say they get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

Does Mason Companies pay people when they’re sick?

Yes. Most people get paid when they’re sick.
80% of people say they would get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

How easy is it to get time off at Mason Companies?

Some people find it hard to get time off.
40% of people report it’s hard to get time off.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

Is it stressful to work at Mason Companies?

Most people feel stressed here.
100% of people say they often feel stressed at work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people at Mason Companies recommend working with their team?

Not many people recommend working with their team.
83% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people get enough training when they start at Mason Companies?

Some people didn’t get enough training when they started.
60% of people report they didn’t get enough training when they started working here.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people get support to advance at Mason Companies?

Most people aren’t given support to advance their career here.
In the last year, 80% of people report not being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people think Mason Companies’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Mason?

What are the most popular categories at Mason?

Infographic showing various Customer Service Representative job openings at Mason in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Care Specialist

Mason

Chippewa Falls, WI • On-site

$19/hr

Other

Medical, Dental, Vision, PTO

Re-posted 2 days ago

Mason Companies rating

7.3

Company rating: 7.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

JOB SUMMARY:
As a Customer Care Specialist, you will be the core of our customer care operations. Your primary responsibilities involve handling escalated customer inquiries, resolving complex issues, and providing support across multiple communication channels such as phone, email, live chat, and social media. You will work collaboratively with a dedicated team of agents to ensure that our customers' needs are met with the utmost satisfaction and the highest level of customer service. You will be the final escalation and resolution point of handling for customer concerns.
PRIMARY DUTIES AND RESPONBILITIES:
The below listing of essential functions is not an inclusive listing of all duties that may be requested to be performed by supervisor or manager.
  • Escalation Handling: Take charge of customer inquiries that have been escalated from Customer Service Representative 1s. Utilize your expertise and knowledge or company policies and products to provide timely and effective resolutions to appease and retain customers while upholding best business practice.
  • Complex Issue Resolution: Investigate and resolve intricate customer issues and complaints, offering in-depth explanations and appropriate solutions.
  • Customer Engagement: Build and nurture strong relationships with customers by actively listening, empathizing, and delivering tailored assistance. Maintain a professional and customer -center approach in every interaction.
  • Product Knowledge: Keep up to date with company products and services, ensuring that you provide accurate and current information to customers. Assist customer in understanding and utilizing our products and offerings effectively.
  • Documentation: Maintain detailed and precise records of customer interactions and issue resolutions in the customer relationship management system.
  • Team Collaboration: Work closely with other Customer Care Specialists, supervisors, and cross functional teams to share insights and best practices. Contribute to a positive and cooperative team atmosphere.
  • Performance Metrics: Meet or exceed performance metrics, including response and resolution times, customer satisfaction scores, and quality assurance standards.
SECONDARY RESPONSIBILITIES:
  • Process customer orders, accurately and efficiently
  • Quality testing of new information systems software and related systems.
  • Participation on project teams as appropriate.
The above listing of essential and periodic functions is not an inclusive listing of all duties that may be required to be performed.
THINGS TO KNOW:
  • No weekends, so you keep a work/life balance
  • 35% off the brands and products we carry
  • PTO, paid holidays, health, vision, and dental package
  • $19 an hour, with potential for annual increases
  • 10:30am-7pm shift
  • Work from home with all equipment included
KNOWLEDGE, SKILLS, ABILITIES:
  • Expert interpersonal, written and oral communication skills.
  • Strong troubleshooting and critical thinking skills, with demonstrated problem-solving agility.
  • Ability to collaborate, build relationships and communicate at all levels, both inside and outside the organization.
  • Customer focused.
  • Strong attention to detail.
  • Ability to prioritize and meet deadlines.
  • Excellent time management and organizational skills.
  • Ability and understanding of the need to protect confidential information.
EDUCATION and/or EXPERIENCE:
• High School Diploma or Equivalent is preferred.
• Prior experience in customer service is strongly desired.
  • Functional experience with data entry and computers is preferred.

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