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60 Masco Customer Service Representative Jobs Hiring Near You

Masco Corporation

Customer Service Rep II

Santa Ana, CA · On-site

$18.40 - $24.75/hr

Your Role at Delta Faucet Join Delta Faucet Company's Newport Brass Customer Service Team as a Customer Service Representative II. In this role you will research and respond to luxury product ...

Masco Corporation

Ethics Paralegal

Livonia, MI · On-site

$76K - $120K/yr

... customer service and business partnering * Solid organizational and time management skills and attention to detail Company: Masco Full time Hiring Range: $76,400.00 - $120,010.00 USD Actual ...

Masco Corporation

Payroll Analyst

Livonia, MI · On-site

$49K - $77K/yr

Excellent communication skills and customer service focus. * Exhibit confidence, energy and ... Masco Full time Hiring Range: $49,500.00 - $77,660.00 USD Actual compensation may vary based on ...

Masco Corporation

IT Security Compliance Analyst

Vista, CA · On-site

$96K - $96K/yr

In this role, you'll work cross-functionally across Watkins Wellness and Masco, partnering with IT ... Experience with ServiceNow, ITIL-based processes, or related service management practices is a plus.

Masco Corporation

Plant Accounting Manager

Troutman, NC · On-site

$88K - $139K/yr

... customers. We welcome individuals from all backgrounds to join us on this journey toward ... Company: Masco Support Services Full time Hiring Range: $88,700.00 - $139,260.00 USD Actual ...

Masco Corporation

Plant Materials Leader

Jackson, TN · On-site

The Manager ensures that safety, customer service, quality, and budget objectives are fulfilled ... The incumbent will prepare yearly capital, labor and expense budgets and represent the organization ...

Masco Corporation

Senior HR Analyst

Indianapolis, IN · On-site

$76K - $120K/yr

... service. As a leader in the plumbing industry, we take pride in our dedication to quality ... Partner with HR, Legal, and Masco's Data Governance Council to strengthen HR data governance ...

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Masco Jobs Information

What is it like to work at Masco?

Masco is a company that values innovation, collaboration, and customer satisfaction, fostering a culture that encourages employees to think creatively and work together to achieve common goals.

As a leading manufacturer of home improvement and building products, Masco offers a diverse range of career opportunities across various functions, including research and development, manufacturing, and sales. The company operates in a fast-paced environment with a focus on delivering high-quality products and services to customers.

Working at Masco may appeal to candidates who are passionate about the home improvement industry and are looking for a dynamic work environment that offers opportunities for professional growth and development, as well as a chance to contribute to a company that is shaping the future of home building and renovation.

What makes Masco an attractive place to work?

Masco is a leading global designer and manufacturer of home improvement and building products, with a long history of innovation and commitment to quality. The company offers a dynamic work environment that fosters collaboration, creativity, and professional growth, with opportunities for employees to develop new skills and take on challenging projects. By joining Masco, individuals can contribute to the development of innovative products and solutions that make a meaningful impact on people's lives and homes.

Do workers at Masco get paid breaks?

Yes. Most people get paid breaks.
73% of people say they get paid breaks.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Masco pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
36% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Is the health insurance from Masco affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 7 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at Masco?

Most people get paid time off work.
83% of people say they get paid time off.
Based on data from 6 people who took the Breakroom Quiz between May 2025 and July 2026.

Do workers at Masco worry about hours?

Most people don’t worry about getting enough hours.
70% of people report they don’t worry about getting enough hours.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and March 2026.

Do Masco workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
67% report that they don’t have enough control over which shifts they work.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it for Masco workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at Masco?

Most people find it easy to get time off.
79% of people report it’s easy to get time off.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Masco managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
82% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and March 2026.

Do jobs at Masco spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to take sick days at Masco?

Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at Masco good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Masco feel treated with respect by their managers?

Most people feel treated with respect by their managers.
69% of people say they’re treated with respect by their managers.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Masco get to take their breaks without interruption?

Most people get breaks without interruption.
85% of people report that they get to take their breaks without interruption.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Masco?

Some people feel stressed here.
64% of people say they often feel stressed at work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Masco enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Masco recommend working with their team?

Only some people recommend working with their team.
47% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Masco?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Masco?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people think Masco’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
50% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers feel well informed about how Masco is doing?

Only some people feel well informed about how the company is doing.
36% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Masco?

What are the most popular categories at Masco?

Infographic showing various Customer Service Representative job openings at Masco in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 99% Physical, and 1% Remote job distribution.

Customer Service Rep II

Masco Corporation

Santa Ana, CA • On-site

$18.40 - $24.75/hr

Full-time

Re-posted 16 days ago

Masco rating

7.7

Company rating: 7.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

At Delta Faucet Company, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.
Your Role at Delta Faucet
Join Delta Faucet Company's Newport Brass Customer Service Team as a Customer Service Representative II. In this role you will research and respond to luxury product inquiries from trade customers, sales agencies, and homeowners.
The expectation is to offer a high-quality, upscale service experience through diverse communication platforms, such as phone, email, and chat. Using Salesforce Service Cloud, you will accurately detail all customer interactions. In addition, you will deliver company policies and procedures, such as warranty processes, with precision and courtesy.
Responsibilities
  • Provide luxury level Technical Support to all business partners and end users
  • Provide timely, professional communication with external and internal customers, including Delta's Contact Center, Rep agencies, sales, marketing, and engineering
  • Respond to telephone calls and emails that require product research, both general and technical
  • Partner with Technical Support Specialists, Product Managers, Engineers, and Sales Managers to help resolve complicated customer issues and concerns
  • Monitor all communication channels to ensure accurate follow-up is done to resolve inquiries promptly
  • Ask qualifying questions to identify customer needs
  • Fully answer, and anticipate, the needs of our customers to prevent repeat communication. Strive for one call resolution.
  • Address customer dissatisfaction with care, perseverance, and concern
  • Balance multiple tasks and make business decisions with little supervision
  • When faced with multifaceted decision-making, respond positively
  • Strong desire to learn about past, present, and future products
  • Attend cross-functional meetings as needed to support company initiatives
  • Other tasks and projects as assigned

Qualifications
  • High School diploma or equivalent experience required
  • A minimum of 3 years of experience in customer service, or a comparable blend of educational background and practical knowledge
  • Experience working in a telephone-based customer service role is required
  • Prior experience working with plumbing products required
  • Expert knowledge of Delta's product lines desired
  • Systems proficiency (SAP, Salesforce, and MS Office)
  • Genesys Phone system experience is a plus

Why Join Us?
At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You'll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.
Company: Brasstech
Full time
Hiring Range: $18.40 - $24.75 USD
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.
Brasstech (the "Company") is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Brasstech is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish

What Masco employees say

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About Masco

Sourced by ZipRecruiter

Our founder, Alex Manoogian, arrived in the United States in 1920 with $50 in his pocket and a relentless drive to make a better life for himself and his family. Decades later, that drive continues to permeate every aspect of our business. We believe in better living possibilities—for our homes, our environment and our community. Across our businesses and geographies, we seek out these possibilities to grow ourselves, enhance our consumers’ lives, create long-term value for our shareholders and improve the world around us. As a family of companies, we share a strong ethical culture and continuous improvement mindset driven by people and backed by an operating system designed to leverage our scale.

Industry

Building materials and garden equipment dealers

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

Year founded

1929

Social media

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