60 Loandepot Client Relations Manager Jobs Hiring Near You

Position Summary: 

Responsible for serving as a trusted advisor to leaders and employees, providing support and advocacy for the well-being of employees while enhancing the employees’ experience. This role assists in mediating and resolving workplace conflicts, supports managers in addressing performance issues and conducts investigations for workplace issues. It requires a strong understanding of employment law and a genuine commitment to fostering a fair, respectful, and positive work environment.

Responsibilities:

• Conducts thorough investigations into employee complaints, allegations of misconduct or policy violations ensuring impartiality and adherence to legal and company standards.
• Provides coaching to leaders and individual contributors to resolve issues/conflicts in the workplace and responds to leader and employee inquiries.
• Prepares comprehensive investigative reports with clear findings and recommends/influences appropriate disciplinary actions.
• Provides timely status updates in Workday (or other apps) on all employee inquiries/cases assigned.
• Proactively assesses team and manager development needs, make recommendations, and implements appropriate solutions.
• Supports managers in developing and implementing performance improvement plans (PIPs) and other corrective actions.
• Acts as a consultant to HRBPs and HR COEs providing guidance and updates on employee relations and HR compliance issues.
• Creates and/or updates HR policies, procedures, and employee handbook. Maintains deep understanding of company policies and procedures. Provides interpretation of policies and procedures for managers and employees.
• Identifies employee relation trends within a business unit and collaborates to make necessary policies or process modifications or provides training.
• Collaborates with the employment legal team to ensure compliance with legal requirements and to address any legal risks or concerns.
• Maintains up to date knowledge of employment laws, regulations, and best practices to ensure compliance and informs on recommendations.
• Effectively partners with team members across the HR, Legal and Compliance/Risk teams.

Requirements:

• Bachelor’s Degree preferred/required, and/or a minimum of five (5) + years’ experience working in Employee Relations or similar role.
• Experience in the Mortgage industry preferred.
• PHR/SPHR certification preferred.
• Proficient with Microsoft Office applications: Word, Excel, PowerPoint, Outlook, and Teams.
• Ability to interpret data and apply basic to intermediate math skills.
• Exceptional verbal, written and interpersonal communication skills.
• Solid problem-solving skills with a practical, solution-focused approach.
• Ability to maintain a high level of confidentiality and professionalism.

Why work for #teamloanDepot:

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

Base salary is one piece of our total rewards package and is structured within a range so you can progress as you grow in the role. For this position, the anticipated annual base salary range is $88,000 to $121,000 nationally. In certain high-cost geographic markets (CA), the anticipated annual base salary range is $101,000 to $139,500.  Actual compensation will depend on your skills, experience, qualifications, and the work location tied to our geographic pay structure.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives. As a fast-growing national consumer lender, the loanDepot platform is disrupting finance by dissolving the lines between mortgage and nonmortgage credit.

The company has funded over $100 billion in loans since inception, and is passionate about emerging financial technology and dynamic product delivery supported by excellent customer service to empower consumers.

Headquartered in Southern California, loanDepot employs 5,400+ lending professionals across the country including 1,700+ licensed loan officers who hold 10,000+ licenses. The company operates 180+ local loan locations nationwide. NMLS # 174457