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60 Legends Hospitality Vip Services Manager Jobs Hiring Near You

Jamul Casino

VIP Services Specialist

Jamul, CA

The VIP Service Specialist will provide personalized service, assist with events, and represent our ... management • Actively captures new player names and preferences and proactively introduces the ...

Jamul Casino

VIP Services Specialist

Jamul, CA · On-site

The VIP Service Specialist will provide personalized service, assist with events, and represent our ... management • Actively captures new player names and preferences and proactively introduces the ...

San Manuel Casino

Lead VIP Concierge

Highland, CA · On-site

$15.50 - $19.75/hr

Under the direction of VIP Services Leadership, the Lead VIP Services Concierge is responsible for ... M systems. * Must be able to provide a genuine and sincere service experience in a friendly and ...

The Colony Hotel

VIP Ambassador

Palm Beach, FL · On-site

$14.50 - $18.50/hr

... service during the pre-arrival process and during their stay. This role will work closely with the Residence Concierge Manager ensuring all VIP setups are executed in a timely manner. This role ...

The Colony Hotel

VIP Ambassador

Palm Beach, FL · On-site

$14.50 - $18.50/hr

... service during the pre-arrival process and during their stay. This role will work closely with the Residence Concierge Manager ensuring all VIP setups are executed in a timely manner. This role ...

ASM Global

VIP Assistant

Grand Rapids, MI · On-site

Front of House Manager FLSA STATUS: Non-exempt, hourly LEGENDS GLOBAL Legends Global is the premier ... We deliver a fully integrated solution of premium services that keeps our partners front and center ...

ASM Global

VIP Assistant

Grand Rapids, MI

Front of House Manager FLSA STATUS: Non-exempt, hourly LEGENDS GLOBAL Legends Global is the premier ... We deliver a fully integrated solution of premium services that keeps our partners front and center ...

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Legends Jobs Information

Do workers at Legends Hospitality get paid breaks?

Sometimes. Only some people get paid breaks.
47% of people say they don’t get paid breaks.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and August 2026.

Does Legends Hospitality pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
43% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and August 2026.

At Legends Hospitality, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
40% of people say they have to use vacation days when they’re out sick.
Based on data from 25 people who took the Breakroom Quiz between May 2025 and August 2026.

Do part-time workers get paid time off at Legends Hospitality?

Only some people who work part-time get paid time off.
38% of people who work part-time say they don’t get paid time off
Based on data from 8 people who took the Breakroom Quiz between May 2025 and March 2026.

Is the health insurance from Legends Hospitality affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 28 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at Legends Hospitality?

Most people get paid time off work.
76% of people say they get paid time off.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 63% of people with changing schedules find out their shifts one week or less ahead of time.
  • 14% of people with changing schedules find out their shifts two weeks ahead of time.
  • 10% of people with changing schedules find out their shifts three weeks ahead of time.
  • 14% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 59 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at Legends Hospitality worry about hours?

Some people worry about getting enough hours.
52% of people report they worry about getting enough hours.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Legends Hospitality workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for Legends Hospitality workers to change shifts?

Some people find it hard to change shifts.
37% of people report that it’s hard to change shifts if they need to.
Based on data from 35 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to get time off at Legends Hospitality?

Most people find it easy to get time off.
73% of people report it’s easy to get time off.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Legends Hospitality managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
39% of people say their manager changes their shift schedule at the last minute.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.

Do jobs at Legends Hospitality spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
28% of people report that their job takes up time that they don’t get paid for.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at Legends Hospitality?

Most people find it easy to take sick days.
95% of people report that it’s easy to take time off if they are sick.
Based on data from 41 people who took the Breakroom Quiz between April 2025 and April 2026.

Is a Legends Hospitality job good for students?

Most students say this is a good place to work if you’re studying.
85% of students report this is a good place to work if you’re studying.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and September 2025.

Is working at Legends Hospitality good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
45% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Legends Hospitality feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 40 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Legends Hospitality get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at Legends Hospitality?

Most people feel stressed out here.
82% of people say they often feel stressed out at work.
Based on data from 66 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Legends Hospitality enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Legends Hospitality recommend working with their team?

Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 72 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at Legends Hospitality?

Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 66 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at Legends Hospitality?

Only some people are given support to advance their career here.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think Legends Hospitality’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how Legends Hospitality is doing?

Most people don’t feel well informed about how the company is doing.
75% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and August 2026.
What other companies are hiring for Vip Services Manager jobs?

Shift Manager VIP

Resorts World Catskills

Monticello, NY • On-site

Full-time

Re-posted 4 days ago

Resorts World Catskills rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

8th of 163 rated casinos

Job description

The VIP Services Shift Manager is responsible for overseeing the daily performance of the departmental representatives. Position plays a key role in the communication with other operating departments to ensure all VIP guests have a seamless experience from pre-arrival to departure. Provides on property goods and services (i.e. Hotel room stays, dining, gift shop, etc.)
Essential Functions
  • Reviews and coordinates the departmental schedules to optimize the ability to maintain goals for call volume and times, and adjusts schedules as needed.

  • Prepares information for reporting purposes and other documentation to be distributed as required by the department manager.

  • Monitors the calls staff is responding to, both internally and externally.

  • Reviews agents daily to assure call quality and maintain our Guest Service standards.

  • Works with the VIP Services Manager to monitor and provide feedback relating to recordings with staff for coaching, counseling and commendation.

  • Maintains daily break schedule, and attendance records for the department staff.

  • Handles escalated calls that staff may not be able to resolve due to severity of issue.

  • Handles bookings for Aviation and Limo requests.

  • When call volumes dictate, answers and processes all internal and external inbound calls whether by phone, radio, on screen chat or other electronic means.

  • Assist the Player Development and National Marketing staff to evaluate guest folios and issues comps based on play.

  • Provides on property goods and services not to exceed $200 (i.e., Hotel room stays, dining, gift shop, etc.).

  • Interacts with all departments to ensure excellent communication regarding VIP arrivals and the needs of the VIP guests.

  • Tracks and communicates VIP guest preferences to provide personalized service.

  • Performs other tasks as assigned.

Core Competencies:
  • Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive

  • Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success

  • Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations

  • Demonstrates the courage and initiative to present new ideas and perspective to create positive results

  • Exhibits respectful consideration of viewpoints, situations and others

  • Puts the guest at the forefront of every decision

Essential Requirements:
  • Must have working ability with Microsoft Word, Excel and Outlook

  • Intermediate keyboard skills

  • Strong communication skills

  • Must have excellent organizational and time management skills

Knowledge/Work Experience:
  • Must be 21 years or older

  • High School diploma or equivalent

  • Five (5) years Marketing experience preferred with three (3) years in a Supervisory capacity required

  • Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission

Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents. Ability to respond to common inquiries from other Team Members or guests. Fluency in English required. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and small group situations.
Mathematical Skills & Reasoning Ability:
Ability to compute complex mathematical calculations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills. Ability to work well under pressure and deadlines.
Physical Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen (15) pounds, and prolonged sitting during the shift.
Work Environment:
The work environment characteristics described here are representative of those that must be met by Team Members while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment varies. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke. Must be able to handle intoxicated guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.
Pay Transparency: $60,000-65,000
The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.
NOTE: This job description is not intended to be all-inclusive. Team members may perform other related duties as required to meet the ongoing needs of the organization.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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