Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
60 Kiddom Customer Success Manager Jobs Hiring Near You
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
Toronto, ON · Hybrid
Customer Success Manager Reporting to: Customer Success Director Department: Customer Success Location: Hybrid - 2300 Finch Ave West Are you looking to join one ofCanada's Greatest Places to Workand ...
Customer Success Manager
Toronto, ON · Hybrid
Customer Success Manager Reporting to: Customer Success Director Department: Customer Success Location: Hybrid - 2300 Finch Ave West Are you looking to join one ofCanada's Greatest Places to Workand ...
Customer Success Manager
Woodstock, GA · On-site
Customer Success Manager Summary The Customer Success Manager is responsible for supporting clients following the completion of implementation projects and ensuring effective, ongoing use of ...
Quick apply
Customer Success Manager
Woodstock, GA · On-site
Customer Success Manager Summary The Customer Success Manager is responsible for supporting clients following the completion of implementation projects and ensuring effective, ongoing use of ...
Customer Success Manager
Yorba Linda, CA · On-site
Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...
Customer Success Manager
Yorba Linda, CA · On-site
Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...
Customer Success Manager
Toronto, ON · On-site
Customer Success Manager REPORTS TO: Manager, Customer Success Cority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the ...
Customer Success Manager
Toronto, ON · On-site
Customer Success Manager REPORTS TO: Manager, Customer Success Cority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the ...
Customer Success Manager
Apex, NC · On-site
$90K - $130K/yr
The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...
Quick apply
Customer Success Manager
Apex, NC · On-site
$90K - $130K/yr
The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...
Customer Success Manager
San Jose, CA · On-site
$43.49 - $54.37/hr
Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and dental ...
Quick apply
Customer Success Manager
San Jose, CA · On-site
$43.49 - $54.37/hr
Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and dental ...
Customer Success Manager
Manhattan, NY · On-site
Customer Success Manager Job Summary We are seeking a Customer Success Manager to build strong customer relationships, drive product adoption, and ensure customers achieve their desired business ...
Customer Success Manager
Manhattan, NY · On-site
Customer Success Manager Job Summary We are seeking a Customer Success Manager to build strong customer relationships, drive product adoption, and ensure customers achieve their desired business ...
As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business ...
As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business ...
Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...
Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...
Customer Success Manager
Boulder, CO · On-site +1
The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ongoing onboarding of new customers in North America. Desired Skillset: * Internet architecture
Quick apply
Customer Success Manager
Boulder, CO · On-site +1
The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ongoing onboarding of new customers in North America. Desired Skillset: * Internet architecture
Customer Success Manager
Ann Arbor, MI · On-site
We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software ...
Customer Success Manager
Ann Arbor, MI · On-site
We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software ...
We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software ...
We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software ...
Customer Success Manager
Kalamazoo, MI · On-site
$80K - $85K/yr
Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...
Customer Success Manager
Kalamazoo, MI · On-site
$80K - $85K/yr
Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...
We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software ...
We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software ...
We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing ...
We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing ...
Customer Success Manager Department: Customer Success Reports to: Director of Customer Success Effective Date: 06/30/2026 About Itential Itential is the leading platform for automation and ...
Customer Success Manager Department: Customer Success Reports to: Director of Customer Success Effective Date: 06/30/2026 About Itential Itential is the leading platform for automation and ...
Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and ...
Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and ...
Customer Success Manager
Waco, TX · Remote
- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...
Quick apply
Customer Success Manager
Waco, TX · Remote
- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...
kiddom Jobs Information
What other companies are hiring for Customer Success Manager jobs?
What are the most popular jobs at Kiddom?
What are the most popular categories at Kiddom?
Full-time
Posted 10 days ago
Job description
About US
At Qmatic, our purpose is clear: a world where everyone can access the services they need.
For more than 40 years, we have shaped how people connect with essential services-reducing friction, simplifying journeys, and enabling organizations across retail, finance, healthcare, and the public sector to deliver world-class customer experiences.
Today, Qmatic operates as a truly international company, serving customers and partners across Europe, North America, and global markets. Our solutions power service journeys for leading enterprises and public organizations worldwide.
The Role
The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization. This role serves as a primary post-sale relationship owner, working closely with customers to support adoption, monitor account health, facilitate renewals, and identify opportunities to strengthen engagement across the customer organization.
This individual will act as both a customer advocate and a strategic business partner, helping customers achieve desired outcomes while coordinating cross-functional internal resources to deliver a high-quality customer experience. The Customer Success Manager will also partner with Sales to support expansion opportunities within existing accounts.
The ideal candidate will have prior experience in a Customer Success Manager role and demonstrate strong relationship management, commercial awareness, and cross-functional collaboration skills.
Key Responsibilities
Required Qualifications
#Qmatic
At Qmatic, our purpose is clear: a world where everyone can access the services they need.
For more than 40 years, we have shaped how people connect with essential services-reducing friction, simplifying journeys, and enabling organizations across retail, finance, healthcare, and the public sector to deliver world-class customer experiences.
Today, Qmatic operates as a truly international company, serving customers and partners across Europe, North America, and global markets. Our solutions power service journeys for leading enterprises and public organizations worldwide.
The Role
The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization. This role serves as a primary post-sale relationship owner, working closely with customers to support adoption, monitor account health, facilitate renewals, and identify opportunities to strengthen engagement across the customer organization.
This individual will act as both a customer advocate and a strategic business partner, helping customers achieve desired outcomes while coordinating cross-functional internal resources to deliver a high-quality customer experience. The Customer Success Manager will also partner with Sales to support expansion opportunities within existing accounts.
The ideal candidate will have prior experience in a Customer Success Manager role and demonstrate strong relationship management, commercial awareness, and cross-functional collaboration skills.
Key Responsibilities
- Manage a portfolio of assigned customer accounts and serve as a primary point of contact for ongoing relationship management.
- Lead and coordinate contract renewal activities, including renewal planning, tracking, risk identification, and internal alignment to support successful and timely renewals.
- Monitor customer health through regular review of account activity, adoption trends, satisfaction indicators, and business outcomes.
- Proactively identify and mitigate retention risks by developing action plans and partnering with internal stakeholders to address issues in a timely manner.
- Build and expand relationships within customer organizations by identifying and engaging additional stakeholders, decision-makers, and champions.
- Help customers define, measure, and achieve value from the company's products and services.
- Conduct regular customer meetings, business reviews, and success planning sessions to maintain engagement and align on objectives.
- Manage internal customer expectations by clearly communicating customer priorities, needs, and concerns to appropriate internal teams.
- Collaborate with Sales to support expansion opportunities within existing accounts, including identifying potential upsell or cross-sell needs and assisting with account strategy.
- Partner closely with Sales, Professional Services, Support, Product, Finance, and other internal teams to ensure a consistent and effective customer experience.
- Maintain accurate and timely customer records, account plans, renewal updates, and activity documentation in CRM and other business systems.
- Contribute to the development and continuous improvement of customer success processes, standards, and best practices.
Required Qualifications
- Bachelor's degree in Business, Communications, Marketing, or a related field, or equivalent combination of education and relevant experience.
- Minimum 5 years of experience in a Customer Success Manager role or a similar customer-facing account management position.
- Demonstrated experience managing customer renewals and supporting retention efforts.
- Proven ability to build strong, trust-based relationships with customer stakeholders at multiple levels of an organization.
- Experience monitoring and managing customer health, including identifying risks and driving proactive resolution.
- Strong verbal, written, and interpersonal communication skills.
- Strong organizational and time management skills, with the ability to manage multiple priorities and accounts effectively.
- Ability to work cross-functionally and influence internal teams in support of customer outcomes.
- Proficiency with CRM platforms and related customer management tools.
- Preferred Experience
- Prior experience in a B2B software, technology, solutions, or services environment.
- Prior experience work in Government and/or Healthcare.
- Experience supporting account expansion, upsell, or cross-sell opportunities in partnership with Sales.
- Experience conducting executive business reviews and success planning with customers.
- Familiarity with customer success methodologies, health scoring, and value realization frameworks.
- Knowledge, Skills, and Abilities
- Strong customer relationship management and account management capabilities.
- Ability to balance customer advocacy with business objectives.
- Strong analytical and problem-solving skills.
- Ability to identify commercial opportunities while maintaining a customer-centric approach.
- Ability to manage sensitive customer situations with professionalism and sound judgment.
- High degree of initiative, accountability, and collaboration.
#Qmatic