It provides strategic and operational leadership for JEA's business customer engagement functions ... Ensures fiscally responsible staffing & vendor contracts to deliver and manage day to day ...
9 Jea Plant Operations Manager Jobs Hiring Near You
It provides strategic and operational leadership for JEA's business customer engagement functions ... Ensures fiscally responsible staffing & vendor contracts to deliver and manage day to day ...
... Performs incident management processes and documentation. - Maintains continuous radio ... The work location for this position is JEA's SOCC (System Operations Control Center) facility ...
... Performs incident management processes and documentation. - Maintains continuous radio ... The work location for this position is JEA's SOCC (System Operations Control Center) facility ...
... operational efficiency. * Identify and evaluate potential real estate acquisitions and manage the ... Ensure all real estate transactions comply with JEA's real property procurement directive, local ...
... operational efficiency. * Identify and evaluate potential real estate acquisitions and manage the ... Ensure all real estate transactions comply with JEA's real property procurement directive, local ...
... managers can plan and implement activities relating to construction projects and power plant ... JEA employees should not attempt to lift, pull or push a load in excess of 50 lbs. without ...
... managers can plan and implement activities relating to construction projects and power plant ... JEA employees should not attempt to lift, pull or push a load in excess of 50 lbs. without ...
Facilities O&M Mechanic
Jacksonville, FL · On-site
$45.08/hr
Oversees and controls operations of central HVAC plants. * Performs preventive maintenance and ... Successful completion of JEA Confined Space Entry training by the end of probation in this ...
Facilities O&M Mechanic
Jacksonville, FL · On-site
$45.08/hr
Oversees and controls operations of central HVAC plants. * Performs preventive maintenance and ... Successful completion of JEA Confined Space Entry training by the end of probation in this ...
WWW Industrial Controls System Administrator
Jacksonville, FL · On-site
$76K - $100K/yr
... management and alarm configuration. * Coordinate with contractors and integrators during plant ... Support operational resilience through periodic failover testing and routine system checks.
WWW Industrial Controls System Administrator
Jacksonville, FL · On-site
$76K - $100K/yr
... management and alarm configuration. * Coordinate with contractors and integrators during plant ... Support operational resilience through periodic failover testing and routine system checks.
HRIS Operations Specialist
Jacksonville, FL · On-site
$76K/yr
Additionally, supports the department manager on key projects as needed * Ensures an accurate ... Builds and maintains effective working relationships with all levels of JEA employees. * Complies ...
New
HRIS Operations Specialist
Jacksonville, FL · On-site
$76K/yr
Additionally, supports the department manager on key projects as needed * Ensures an accurate ... Builds and maintains effective working relationships with all levels of JEA employees. * Complies ...
New
Regular contact with other utility companies, management and various department representatives at ... plant outages. Develops project networks with planned activities, relationships and durations.
Regular contact with other utility companies, management and various department representatives at ... plant outages. Develops project networks with planned activities, relationships and durations.
... planning, management, engineering, or operations, depending on the discipline being recruited ... JEA employees should not attempt to lift, pull or push a load in excess of 50lbs. without ...
... planning, management, engineering, or operations, depending on the discipline being recruited ... JEA employees should not attempt to lift, pull or push a load in excess of 50lbs. without ...
JEA Jobs Information
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Job description
This position directs and leads the business customer experience, strategy, and programs for JEA's nearly 50,000 small, mid-size, and C&I business customers at Florida's largest municipal utility. The role designs, implements, and monitors customer engagement strategies, including providing technical support and recommendations for utility services such as grid reliability, power quality, distribution design, and engineering standards. It provides strategic and operational leadership for JEA's business customer engagement functions and serves as the technical and relationship liaison with Electric and Water System teams. The position collaborates with internal stakeholders to ensure timely communications, facilitate negotiations, coordinate solutions, and supports emergency operations during storm events or other crises.
- Develops, implements, and monitors short- and long-term strategies and annual business plans to achieve organizational goals and performance improvement metrics based on increased efficiency, improved productivity, reduced costs, and/or increased customer satisfaction.
- Facilitates discussions with customers and internal stakeholders focusing on technical design, support, reliability, and quality of electrical and water systems.
- Provides input into analysis, recommendations, and implementations of technical services and solutions in power quality, electric and water reliability, and other services provided by JEA.
- Plans, organizes, trains, coaches, directs, and evaluates the performance of assigned staff, establishing performance requirements and personal development targets aligned with the JEA Scorecard and Strategic Initiatives, monitoring performance, and providing direction for performance improvement and development.
- Assists in the Corporate and Business Unit Strategic Planning and oversees implementation in assigned areas.
- Facilitates contract negotiations and develops contracts in collaboration with appropriate stakeholders.
- Partners with other JEA Directors to ensure other aspects of service delivery meet customer expectations from planning, design, reliability, service restoration, and power and water quality.
- Provides industry leading results in customer satisfaction for JEA's 50,000 commercial accounts with demonstrated knowledge of JEA's utility services and an understanding of the basic needs and desires of JEA customers.
- Proactively reviews reliability criteria, researches reliability improvement options, and supports engineering in service reliability improvements on critical circuits with major accounts.
- Forecasts, develops, and administers Department Budget, Capital and O&M.
- Forecasts funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures.
- Ensures fiscally responsible staffing & vendor contracts to deliver and manage day to day operations and resources.
- Stays current of related local, state and federal regulations, as well as industry trends and activities. Implements corrective action, if needed.
- Responsible for emergency operations during storm or other crises events with demonstrated ability to remain calm in stressful situations.
- Provides input into recommendations and implementations of state-of-the-art technology tools in call processing, business transaction processing and customer contact handling and routing to ensure customer needs are met in a timely manner.
- Represents JEA in related industry groups to ensure the continuing awareness of industry changes and best practices with the objective of operating in the top quartile on utility performance measures.
- Provides leadership to develop and implement strategies and tactics to drive all aspects of JEA's commercial customer business ensuring all commercial customers receive superior customer service.
- Ensures coordination with city and state agencies, customers, contracts, developers and other community groups.
- Supports internal stakeholders to ensure new electric, water and/or sewer services/applications/fees are in accordance with JEA Rules & Regulations and prevailing tariff.
- Addresses issues and concerns of JEA's largest customers, various community stakeholders and the JEA employees serving these groups.
- Supports new product/programs development.
- Establishes and maintains effective working relationships with all levels of JEA employees, elected officials, business and community leaders, media representatives, and the public.
- Develops business cases including cost benefit analysis and Requests for Proposal (RFP) to support related technologies, initiatives, and programs.
- Provides leadership in meeting JEA's safety and wellness goals.
- Evaluates departmental practices and makes sound recommendations for developing and implementing appropriate procedures, controls, and improvements.
- Performs other job-related duties as assigned.
Education: Bachelor's degree in engineering or related field, master's degree preferred.
AND
Experience: Minimum of ten (10) years of experience in one or more of the following areas: electric utility projects, utility design, utility engineering, utility construction/maintenance, utility operations, or energy marketing.
Must include at least five (5) years of direct leadership or management experience overseeing teams, projects, or operational functions.
OR
An equivalent combination of education, experience, and/or training.
License/Certifications/Registrations:
- A valid driver's license is required prior to appointment and must be maintained during employment.
- Professional Engineering license preferred.
The salary range for this position is $156,800-$200,900 annually. Compensation will be determined based on education, licenses, certifications, skills, experience, and alignment with salaries for similar roles within the organization.
PHYSICAL REQUIREMENTS:
Sitting
Up to 8 hours per day
Lifting
Up to 2 hours per day
Walking
Up to 5 hours per day
Up to 50 max. pounds **
Standing
Up to 3 hours per day
Pushing
Will not generally apply
Bending
Up to 3 hours per day
Up to 50 max. pounds**
Squatting
Up to 2 hours per day
Pulling
Will not generally apply
Stooping
Up to 2 hours per day
Up to 50 max. pounds**
Reaching
Up to 2 hours per day
Climbing
Up to 1 hour per day
Balancing
Up to 1 hour per day
Stairs
Up to 1 hour per day
Twisting
Up to 1 hour per day
Ladder
Will not generally apply
Crawling
Will not generally apply
Equipment
Will not generally apply
Kneeling
Will not generally apply
Outdoors
Will not generally apply
Unusual hearing or vision demands:
N/A
Other physical demands or notes:
**JEA employees should not attempt to lift, pull, or push a load in excess of 50lbs. without assistance. Care should always be taken when lifting, pushing, or pulling in an awkward position.
About JEA
Sourced by ZipRecruiter
Industry
Utilities
Company size
1,001 - 5,000 Employees
Headquarters location
Jacksonville, FL, US
Year founded
1895