InterMed
InterMed

20 Intermed Patient Services Representative Jobs Hiring Near You

InterMed Jobs Information

Do workers at InterMed (Maine) get paid breaks?

No. Most people don’t get paid breaks.
76% of people say they don’t get paid breaks.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and July 2026.

Does InterMed (Maine) pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
43% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

At InterMed (Maine), are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
92% of people say they have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and July 2026.

Is the health insurance from InterMed (Maine) affordable enough for their workers?

Most people say the health insurance costs are okay.
86% of people say the health insurance costs are okay
Based on data from 14 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get paid time off at InterMed (Maine)?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 50% of people with changing schedules find out their shifts one week or less ahead of time.
  • 17% of people with changing schedules find out their shifts two weeks ahead of time.
  • 17% of people with changing schedules find out their shifts three weeks ahead of time.
  • 17% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 6 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers at InterMed (Maine) worry about hours?

Most people don’t worry about getting enough hours.
92% of people report they don’t worry about getting enough hours.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and April 2026.

Do InterMed (Maine) workers get to choose the shifts they work?

Most people get to choose which shifts they work.
89% report that they have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it for InterMed (Maine) workers to change shifts?

Most people find it easy to change shifts.
75% of people report that it’s easy to change shifts if they need to.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to get time off at InterMed (Maine)?

Most people find it easy to get time off.
87% of people report it’s easy to get time off.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Do InterMed (Maine) managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and April 2026.

Do jobs at InterMed (Maine) spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
9% of people report that their job takes up time that they don’t get paid for.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to take sick days at InterMed (Maine)?

Most people find it easy to take sick days.
87% of people report that it’s easy to take time off if they are sick.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at InterMed (Maine) good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at InterMed (Maine) feel treated with respect by their managers?

Most people feel treated with respect by their managers.
88% of people say they’re treated with respect by their managers.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at InterMed (Maine) get to take their breaks without interruption?

Only some people get breaks without interruption.
35% of people report that their breaks get interrupted.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at InterMed (Maine)?

Some people feel stressed out here.
63% of people say they often feel stressed out at work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at InterMed (Maine) enjoy their jobs?

Most people enjoy their job.
100% of people report they enjoy their job.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at InterMed (Maine) recommend working with their team?

Most people recommend working with their team.
83% of people report that they would recommend working with their immediate team to a friend.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at InterMed (Maine)?

Most people got enough training when they started.
72% of people report they got enough training when they started working here.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at InterMed (Maine)?

Most people are given support to advance their career here.
In the last year, 73% of people report being given support to advance their career here.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think InterMed (Maine)’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
72% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how InterMed (Maine) is doing?

Only some people feel well informed about how the company is doing.
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and July 2026.
Infographic showing various Patient Services Representative job openings at Intermed in the United States as of August 2026, with employment types broken down into 9% As Needed, 81% Full Time, and 10% Part Time. Highlights an 100% Physical job distribution.

Patient Services Representative | Full-Time | South Portland, Maine

InterMed

South Portland, ME • On-site

$20 - $26.45/hr

Full-time

Re-posted 16 days ago


InterMed (Maine) rating

8.5

Company rating: 8.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz


Job description

The Patient Services Representative serves as the primary point of contact for patients calling with medical concerns, administrative requests, and scheduling matters in a fast-paced call center environment. The person in this role is expected to have exceptional customer service abilities, strong scheduling judgment and decision making, and superb active listening and communications skills.
ESSENTIAL FUNCTIONS
  • Primarily answer incoming phone calls for multiple Primary Care practices.
  • Redirect calls for Specialty Departments when needed
  • Schedule routine and follow-up patient appointments
  • Reschedule or cancel appointments as needed
  • Confirm future appointments
  • Assist patients in reaching a clinician for their medical concerns and/or requesting a sick visit using a designated screening tool, including patients with urgent/critical medical concerns
  • Assist patients with prescription refill requests
  • Assist patients with referral requests
  • Provide general practice information for patients as needed
  • Responds to all patient and external customer requests via incoming phone call according to established processes and protocols and within established quality and performance metrics.
  • Acts as a champion of the patient experience by striving for first call resolution with every patient interaction
  • Other responsibilities as directed by supervisor, coordinator, or manager

JOB REQUIREMENTS
  • High School Diploma or equivalent required
  • Ability to support patients using a calm demeanor, compassion, and empathy, including urgent/critical calls
  • Strong organizational skills
  • Excellent professional judgment, phone skills and decision making ability
  • Proficiency with Windows based computer applications
  • Flexibility and willingness to work as a team member
  • Able to prioritize and handle multiple tasks
  • Active listening skills
  • Ability to proficiently use telephone system
  • Excellent typing and computer ability while simultaneously maintaining a telephone conversation
  • Ability to consistently meet and adhere to performance and quality metrics
  • Ability to demonstrate and uphold InterMed's Values
  • On-site, in-person training is required for this position. Training is expected to take 3-4 weeks depending on experience
  • State of Maine residence is required
  • Professional appearance

The estimated compensation range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. Certain positions may be eligible for incentive compensation plans above and beyond base compensation.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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