46 Intercom Back End Developer Jobs Hiring Near You

Job Summary:
Beacon Software is acquiring and operating a portfolio of vertical SaaS companies, aiming to scale through software rather than just human resources. They are seeking a Member of Technical Staff who will own a piece of the core stack, focusing on systems engineering and data infrastructure to ensure the platform is solid and efficient for their operations.
Responsibilities:
• You will own one of these areas end-to-end:
• Data platform. The cross-portco data lake on Iceberg with Snowflake or Databricks as the query engine. Per-portco S3 and KMS isolation. The ingestion pipeline from QuickBooks, HubSpot, Salesforce, PostHog, Intercom, Linear, Slack, Gmail, Postgres, Stripe, Zendesk, and our internal tools. The canonical data model that survives contact with very different portcos. The catalog and semantic layer on top so a query like "show me sales across all portcos" actually resolves.
• Core services and APIs. The backend services that everything else at Beacon depends on: identity, access control, audit, workflow orchestration, the internal APIs that FDEs and ops engineers build against. The bar here is not novelty. It is correctness, latency, observability, and the kind of API design that ages well.
• Multi-tenant isolation. Per-portco data, compute, and credential boundaries. Cross-cloud (AWS and Azure) connectivity. Regional residency for portcos in regulated verticals. This is the unglamorous infrastructure work that determines whether we can onboard portco 50 as fast as portco 5.
• Workflow and action runtime. The execution layer that runs operational workflows across the three domains. Typed action surfaces, idempotency, retries, rollback paths, human-in-the-loop approval gates, audit trails. Some workflows are scripted. Some are model-driven. The runtime treats them as variations of the same primitive.
• Observability and evals. The harness that tells us whether the system is working: traces, metrics, structured logs, replay infrastructure, regression suites, the ability to safely A/B-test changes across the portfolio. Both for traditional services and for model-driven workflows.
• Safety and blast radius. Wrong actions against a portco's customers, revenue, or product are the worst kind of mistake we can make. Designing the autonomy tiers, the kill switches, the per-action-class blast-radius caps, and the audit surfaces is foundational platform work, not an afterthought.
Qualifications:
Required:
• Senior engineering depth. Staff or principal-equivalent. You have built and operated systems that real businesses depend on. You write clean, idiomatic code in at least one of Python, Go, Rust, or TypeScript, and you can work in any of them. You have an opinion on how to structure a service and you can defend it without raising your voice.
• Distributed systems intuition. You have lived through enough production incidents to know where things actually break. Idempotency, partial failure, retry semantics, eventual consistency, schema evolution, multi-tenant isolation. These are not concepts you read about. They are things you have debugged at 2am.
• Data infrastructure experience. You have built or operated something non-trivial on a modern data stack: Kafka, Spark, dbt, Iceberg, Snowflake, Databricks, BigQuery, or comparable. You understand the difference between a warehouse and a lake, and when each is the right answer.
• Platform mindset. You build for the engineer two seats over as much as for the end user. Your APIs are easy to use correctly and hard to use incorrectly. You write the documentation. You make the migration path obvious. You treat developer experience as a feature, not a chore.
• Comfortable with ambiguity. The product surface and the scope of the platform are still being defined. You will be making decisions in week 1 that constrain what is possible in year 3. You need to be the kind of engineer who is energized by that, not paralyzed by it.
• Interest in modern ML, not necessarily expertise. You do not need to be an ML researcher. You need to be the kind of engineer who can read a paper, build the infrastructure around a model someone else trained, and have an informed opinion on where ML belongs in the stack and where it does not. If you have shipped LLM-driven systems in production, that is a plus, not a requirement.
Preferred:
• Prior Staff or Principal Engineer experience at a high-bar engineering org.
• Experience with Iceberg, Polaris, Snowflake, or Databricks at scale.
• Multi-tenant SaaS or platform infrastructure background.
• Production experience with LLM-driven systems, including evals and observability.
• Background in offline RL, contextual bandits, or sequential decision-making (for the applied research workstreams).
• Open-source contributions to data infrastructure, observability, or developer tooling projects.
Company:
Beacon Software is a holding company that specializes in the acquisition of software businesses. Founded in 2024, the company is headquartered in Toronto, CAN, with a team of 11-50 employees. The company is currently Early Stage.