Respond to inquiries via Intercom chat and email related to account access, claims, plan details, and general troubleshooting * Walk users through technical issues, platform navigation, and benefit ...
New
Quick apply
17 Intercom Jobs Hiring in Calgary, AB
Respond to inquiries via Intercom chat and email related to account access, claims, plan details, and general troubleshooting * Walk users through technical issues, platform navigation, and benefit ...
New
Respond to inquiries via Intercom chat and email related to account access, claims, plan details, and general troubleshooting * Walk users through technical issues, platform navigation, and benet ...
New
Quick apply
Respond to inquiries via Intercom chat and email related to account access, claims, plan details, and general troubleshooting * Walk users through technical issues, platform navigation, and benet ...
New
Respond to inquiries via Intercom chat and email related to account access, claims, plan details, and general troubleshooting * Walk users through technical issues, platform navigation, and benet ...
New
Respond to inquiries via Intercom chat and email related to account access, claims, plan details, and general troubleshooting * Walk users through technical issues, platform navigation, and benet ...
New
Customer Support Associate, SMB
CA$67K - CA$74K/yr
You'll be working in Intercom to respond to live chat and email customer queries that come in. * Guide our customers. You'll work with our customers to educate them on how to use our app to be most ...
Customer Support Associate, SMB
CA$67K - CA$74K/yr
You'll be working in Intercom to respond to live chat and email customer queries that come in. * Guide our customers. You'll work with our customers to educate them on how to use our app to be most ...
Customer Support Associate, SMB
Calgary, AB · On-site
CA$67K - CA$74K/yr
You'll be working in Intercom to respond to live chat and email customer queries that come in. * Guide our customers. You'll work with our customers to educate them on how to use our app to be most ...
Quick apply
Customer Support Associate, SMB
Calgary, AB · On-site
CA$67K - CA$74K/yr
You'll be working in Intercom to respond to live chat and email customer queries that come in. * Guide our customers. You'll work with our customers to educate them on how to use our app to be most ...
Answer calls on the security landline phone, mobile phones, intercom and radio system * Liaison with contractor security personnel and client regarding security activities, incidents, search programs ...
Answer calls on the security landline phone, mobile phones, intercom and radio system * Liaison with contractor security personnel and client regarding security activities, incidents, search programs ...
Answer calls on the security landline phone, mobile phones, intercom and radio system * Liaison with contractor security personnel and client regarding security activities, incidents, search programs ...
Answer calls on the security landline phone, mobile phones, intercom and radio system * Liaison with contractor security personnel and client regarding security activities, incidents, search programs ...
... Intercom, Wifi, IP Cameras, Laptop packages, Two-way radio & Portable towers) in remote locations - Providing exceptional customer service to clients while on site, maintaining a professional ...
Quick apply
... Intercom, Wifi, IP Cameras, Laptop packages, Two-way radio & Portable towers) in remote locations - Providing exceptional customer service to clients while on site, maintaining a professional ...
Field Technician
Calgary, AB · On-site
... Intercom, Wifi, IP Cameras, Laptop packages, Two-way radio & Portable towers) in remote locations - Providing exceptional customer service to clients while on site, maintaining a professional ...
Quick apply
Field Technician
Calgary, AB · On-site
... Intercom, Wifi, IP Cameras, Laptop packages, Two-way radio & Portable towers) in remote locations - Providing exceptional customer service to clients while on site, maintaining a professional ...
HubSpot, Intercom) is a plus. * Experience writing help centre articles, video tutorials, product documentation, or internal SOPs. * Ability to think outside the box and develop creative solutions to ...
Quick apply
HubSpot, Intercom) is a plus. * Experience writing help centre articles, video tutorials, product documentation, or internal SOPs. * Ability to think outside the box and develop creative solutions to ...
Experience with foundational CCaaS (Zendesk, Amazon Connect, Twilio, Intercom, or NiCE) is preferred, coupled with a strong understanding of emerging Conversational AI, GenAI agents, and LLM ...
Experience with foundational CCaaS (Zendesk, Amazon Connect, Twilio, Intercom, or NiCE) is preferred, coupled with a strong understanding of emerging Conversational AI, GenAI agents, and LLM ...
We're developing cutting-edge intercom and networking systems for military vehicles, retrofitting them with the latest in battlefield communication tech. Our products integrate into advanced platform ...
Quick apply
We're developing cutting-edge intercom and networking systems for military vehicles, retrofitting them with the latest in battlefield communication tech. Our products integrate into advanced platform ...
Experience with foundational CCaaS (Zendesk, Amazon Connect, Twilio, Intercom, or NiCE) is preferred, coupled with a strong understanding of emerging Conversational AI, GenAI agents, and LLM ...
Experience with foundational CCaaS (Zendesk, Amazon Connect, Twilio, Intercom, or NiCE) is preferred, coupled with a strong understanding of emerging Conversational AI, GenAI agents, and LLM ...
Operations Associate
De Winton, AB · On-site
General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax ...
Operations Associate
De Winton, AB · On-site
General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax ...
Visual Associate
De Winton, AB · On-site
General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax ...
Visual Associate
De Winton, AB · On-site
General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax ...
Sales Associate
De Winton, AB · On-site
General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax ...
Sales Associate
De Winton, AB · On-site
General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax ...
General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax ...
General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax ...
Intercom Jobs Information
What is it like to work at Intercom?
Intercom is known for its collaborative and customer-obsessed culture, prioritizing innovation and teamwork to drive growth and success. The company has a flat organizational structure, with a focus on cross-functional teams and open communication, allowing employees to work closely with colleagues from various departments and locations. Working at Intercom may appeal to candidates who value autonomy, flexibility, and the opportunity to contribute to a product that has a significant impact on customer engagement and experience.
What makes Intercom an attractive place to work?
Intercom is a well-established and respected leader in the customer messaging and engagement space, known for its innovative approach to customer communication and experience. The company fosters a collaborative and dynamic work environment that encourages creativity, experimentation, and learning, with a focus on building a diverse and inclusive team. By joining Intercom, professionals can contribute to shaping the future of customer engagement, develop their skills in a rapidly evolving industry, and enjoy opportunities for growth and professional development within a stable and successful organization.
What are the most popular jobs at Intercom?
What are the most popular categories at Intercom?
Full-time
Medical, Dental, Vision, PTO
Posted 2 days ago
New
Job description
Customer Support Representative
The Customer Support Representative (CSR) is a key member of our frontline Customer Experience team, focused on providing exceptional support to employees, plan administrators, and advisors primarily through our live chat channel. This role ensures that all users have a smooth and efficient experience using the myHSA platform, with a strong emphasis on accurate information, timely resolution, and a positive tone.
CSRs are our go-to for handling high volumes of transactional support, troubleshooting account issues, and ensuring users feel heard and supported - without needing to pick up the phone.
This is a flexible hybrid role, with in-office work days required in our Calgary office.
Key Responsibilities
- Respond to inquiries via Intercom chat and email related to account access, claims, plan details, and general troubleshooting
- Walk users through technical issues, platform navigation, and benefit usage questions in a live chat environment
- Ensure quick and accurate support while maintaining a high standard of tone and professionalism
- Identify and direct any inquiries, issues or platform bugs to the appropriate internal teams
- Flag emerging patterns or repeated issues to the Head of Experience for further analysis and action
- Use discretion to escalate complex or high-stakes issues to the correct contacts
- Work closely with Adjudication, Advisor Support, and all other departments to ensure seamless resolution of inquiries
- Participate in team discussions and process improvement initiatives
- Stay up to date on platform changes, updates to plan rules, and frequently asked questions
- Maintain a high standard for security and policy as this role deals with private and sensitive information
Skills & Qualifications
- 1–3 years of customer service or customer support experience
- Strong written communication skills with a friendly, solution-oriented tone
- Comfortable working in a live chat, high-volume environment with competing priorities
- Highly organized and detail-oriented with a strong ability to follow through on assigned tasks
- Familiarity with Intercom or other chat-based customer support tools is considered an asset
- Comfortable working collaboratively across teams
What You’ll Gain
As part of a growing benefits platform, you’ll play a direct role in shaping experiences used by businesses across Canada, with opportunity to learn, develop, and grow.
We support you with a comprehensive benefits package, including health, dental, vision, and spending accounts. Our vacation policy scales with your time at the company, starting at two and a half weeks and growing to four weeks of PTO after three years. You’ll have regular one-on-one check-ins, clear performance management, and open feedback so you always know how you can grow.
Our 17th Ave office is bright, recently re-decorated, and stocked with good coffee, a drink fridge, snacks, and friendly people that make coming to work enjoyable.
How to Apply
Finding the right fit for this role is important to us, and your application is your chance to show us who you are: your voice, your attention to detail, and your excitement about joining the team.
- Submit an up-to-date resume that highlights the skills and experience we are looking for
- Include a personalized cover letter to share why the Customer Service Representative role excites you and how your background connects to it