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64 Instacart Customer Service Representative Jobs Hiring Near You

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Instacart Jobs Information

What is it like to work at Instacart?

Instacart is a fast-paced and dynamic company that prioritizes innovation, customer satisfaction, and teamwork, fostering a collaborative environment where employees can grow and contribute to the company's mission.

The company's structure is divided into various teams, including shopper operations, logistics, and customer support, which work together to ensure seamless delivery of groceries and household essentials to customers. Instacart's work environment is designed to be flexible, with many employees working remotely or in a hybrid setup, allowing for a better work-life balance.

Working at Instacart may appeal to individuals who are passionate about technology, customer service, and logistics, as the company offers opportunities for professional growth, competitive compensation, and a chance to make a meaningful impact in the lives of customers through its mission of making grocery shopping more convenient and accessible.

What makes Instacart an attractive place to work?

Instacart is a leading online grocery delivery and pickup service that has revolutionized the way people shop for essentials, positioning itself at the forefront of the rapidly growing e-commerce and food retail industries.

As an employer, Instacart offers a dynamic and fast-paced work environment that fosters innovation, collaboration, and adaptability, with opportunities for employees to contribute to the company's mission of making grocery shopping more convenient and accessible to everyone.

Joining Instacart provides a chance to be part of a rapidly growing company that is shaping the future of retail and e-commerce, with opportunities for professional growth, skill development, and making a meaningful impact on people's lives through the company's mission-driven work.

Do workers at Instacart get paid breaks?

No. Most people don’t get paid breaks.
96% of people say they don’t get paid breaks.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and June 2026.

Does Instacart pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
94% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and June 2026.

Do part-time workers get paid time off at Instacart?

Most people who work part-time don’t get paid time off.
100% of people who work part-time say they don’t get paid time off
Based on data from 6 people who took the Breakroom Quiz between August 2025 and June 2026.

Do people get paid time off at Instacart?

Most people don’t get paid time off from work.
93% of people say they don’t get paid time off.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 100% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 14 people who took the Breakroom Quiz between January 2025 and June 2026.

Do workers at Instacart worry about hours?

Some people worry about getting enough hours.
44% of people report they worry about getting enough hours.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it for Instacart workers to change shifts?

Most people find it easy to change shifts.
94% of people report that it’s easy to change shifts if they need to.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at Instacart?

Most people find it easy to get time off.
85% of people report it’s easy to get time off.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and June 2026.

Do Instacart managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and May 2026.

Do jobs at Instacart spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
61% of people report that their job takes up time that they don’t get paid for.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to take sick days at Instacart?

Most people find it easy to take sick days.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and June 2026.

Is a Instacart job good for students?

Most students say this is a good place to work if you’re studying.
88% of students report this is a good place to work if you’re studying.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at Instacart good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
86% of people who care for a child or other relative report this is a good place to work.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and February 2026.

Do people at Instacart feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Instacart get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and June 2026.

Is it stressful to work at Instacart?

Some people feel stressed out here.
63% of people say they often feel stressed out at work.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Instacart enjoy their jobs?

Most people enjoy their job.
79% of people report they enjoy their job.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Instacart recommend working with their team?

Only some people recommend working with their team.
58% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get enough training when they start at Instacart?

Most people got enough training when they started.
69% of people report they got enough training when they started working here.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at Instacart?

Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people think Instacart’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
69% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers feel well informed about how Instacart is doing?

Only some people feel well informed about how the company is doing.
48% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and June 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Instacart?
What are the most popular categories at Instacart?
Infographic showing various Customer Service Representative job openings at Instacart in the United States as of August 2026, with employment types broken down into 52% Full Time, and 48% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.

Customer Service Representative

Customer Service Representative at Charlie

Denver, CO

$16.50 - $22.50/hr

Full-time

Re-posted 18 days ago

Job description

Customer Service Responsibilities include: Creating detailed business plans to facilitate the attainment of goals and quotas Managing the entire sales cycle from finding a client to securing a deal Unearthing new sales opportunities through networking and turn them into long term partnerships Job brief We are looking for a competent Account Executive to find business opportunities and manage customer relationships. You'll be directly responsible for the preservation and expansion of our customer base. The ideal candidate will have talent in sales and experience in customer service.

We expect you to be a reliable professional able to achieve balance between customer orientation and a results-driven approach. The goal is to find opportunities and turn them in long-term profitable relationships based on trust and mutual satisfaction. Responsibilities Create detailed business plans to facilitate the attainment of goals and quotas Manage the entire sales cycle from finding a client to securing a deal Unearth new sales opportunities through networking and turn them into long term partnerships Present products to prospective clients Provide professional after-sales support to enhance the customers' dedication Remain in frequent contact with the clients in your responsibility to understand their needs Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company's reputation Negotiate agreements and keep records of sales and data equirements Proven experience as an Account Executive, or in other sales/customer service role Knowledge of market research, sales and negotiating principles Outstanding knowledge of MS Office; knowledge of CRM software (eg.

Salesforce) is a plus Excellent communication/presentation skills and ability to build relationships Organizational and time-management skills A business acumen Enthusiastic and passionate BSc or BA in business administration, sales or marketing

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