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60 Imprivata Customer Success Manager Jobs Hiring Near You

Imprivata

Sr. Product Manager - IAM Services

Waltham, MA · On-site

$160K - $171K/yr

... customers. When you join Imprivata, you embark on a shared journey of ambition and growth. We're ... Translate strategy into clear use cases, requirements, success metrics, rollout plans, and admin ...

Imprivata

Sr. Product Manager - IAM Services

Waltham, MA · On-site

... customers. When you join Imprivata, you embark on a shared journey of ambition and growth. We're ... Translate strategy into clear use cases, requirements, success metrics, rollout plans, and admin ...

Imprivata

Sr. Product Manager - IAM Services

Waltham, MA

$160K - $171K/yr

... customers. When you join Imprivata, you embark on a shared journey of ambition and growth. We're ... Translate strategy into clear use cases, requirements, success metrics, rollout plans, and admin ...

Imprivata

Principal Product Manager - EAMC

Waltham, MA · Hybrid

$180K - $191K/yr

At Imprivata, we deliver unified access and security management programs that eliminate friction ... Coordinate with Marketing, Sales, Product Ops, and Customer Success to ensure timely product ...

Imprivata

$161 - $171/hr

... Imprivata's Identity Cloud Platform (ICP). The Senior Product Manager will partner closely with the Salesforce and ICP engineering teams, as well as Sales Operations, Finance, Customer Success, and ...

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Infographic showing various Customer Success Manager job openings at Imprivata in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% Physical, 18% Hybrid, and 7% Remote job distribution.

Sr. Product Manager - IAM Services

Imprivata

Waltham, MA • On-site

$160K - $171K/yr

Full-time

Re-posted 17 days ago

Job description

Description
Ready to join a team that's all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.
We believe work can be more than a job or task-it's a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what's possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results-for your career, your teammates, and our customers.
When you join Imprivata, you embark on a shared journey of ambition and growth. We're committed to building an inclusive workplace where everyone feels valued and supported. If you're looking for a place to match your passion with purpose-and where every day you can make an impact-you'll find it here.
We are seeking a Sr. Product Manager to join our team. This is a hybrid opportunity based out of our Waltham, MA office.
Job Summary
The Senior Product Manager will drive the strategy, roadmap, and delivery of IAM Services, the shared cloud platform layer for reusable identity and access management capabilities across Imprivata product lines. This role will help product teams deliver secure, frictionless access through identity, authentication, federation, directory, single sign-on, and integration services. The Senior Product Manager will partner closely with Engineering, Security, Privacy, Product Ops, Customer Success, and consuming product teams to turn customer and platform needs into scalable services. The ideal candidate brings strong product judgment, technical depth in enterprise IAM, and the ability to balance reuse, reliability, security, and measurable adoption.
Duties and Responsibilities
  • Own product strategy and roadmap for IAM Services capabilities.
  • Lead discovery with customers, field teams, and internal product teams to identify high-value shared platform needs.
  • Translate strategy into clear use cases, requirements, success metrics, rollout plans, and admin/API experience patterns.
  • Partner with Engineering, Architecture, Security, Privacy, and DevOps to deliver secure, reliable, observable services with clear SLOs and tenant isolation.
  • Drive standards-first interoperability using OIDC, SAML, SCIM, and documented APIs where appropriate.
  • Define adoption and health metrics and help product-line teams migrate to and consume shared IAM services.
  • Support go-to-market, enablement, and customer expectation-setting with Sales, Marketing, Support, Services, and Customer Success.
  • Communicate roadmap, priorities, risks, and tradeoffs clearly to executives, customers, partners, and cross-functional teams.
  • Other duties as assigned and required.

Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent practical experience.
  • 5+ years of product management experience in enterprise software, SaaS, cybersecurity, identity and access management, or platform services.
  • Experience shipping reusable services, APIs, or platform capabilities consumed by multiple products or engineering teams.
  • Working knowledge of IAM concepts such as directories, synchronization, federation/SSO, authentication/MFA, passwordless, consent, audit, and compliance.
  • Demonstrated ability to turn ambiguous customer and market problems into product strategy, prioritized requirements, and shipped outcomes.
  • Excellent communication, stakeholder management, analytical, and cross-functional leadership skills.

Desired Qualifications
  • Healthcare IT, security, privacy, or regulated-industry experience.
  • Experience with OIDC, SAML, SCIM, API platforms, SDKs, or developer-facing products.
  • Familiarity with cloud/SaaS operations including SLOs, observability, incident response, tenant lifecycle, and runbooks.
  • Exposure to biometric identity verification, facial authentication, risk signals, consent/compliance capture, or AI-assisted product workflows.

This position offers a total compensation range of $160,650.00 to $171,150.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here. This range represents the high and low end of Imprivata's compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-Hybrid #LI-SF1

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