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60 Hologic Customer Service Representative Jobs Hiring Near You

Hologic

Internal Service Engineer

Marlborough, MA

$78K - $122.10K/yr

Internal Service Engineer Marlborough, MA, United States Hologic is seeking a skilled Internal ... customers and governmental entities. Hologic is an equal opportunity employer and consistent with ...

Hologic

Internal Service Engineer

Marlborough, MA · On-site

$78K - $122.10K/yr

Hologic is seeking a skilled Internal Service Engineer to join our dynamic R&D Cytology team in ... customers and governmental entities. Hologic is an equal opportunity employer and consistent with ...

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Hologic Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What is it like to work at Hologic?

Hologic is a company that values innovation, collaboration, and a commitment to improving women's health, as evident in its mission to enhance lives through early detection and treatment of diseases. The company's structure is organized into various teams, including research and development, manufacturing, and sales, which work together to bring medical technologies to market. Working at Hologic may appeal to candidates who are passionate about healthcare and technology, as the company offers opportunities to contribute to groundbreaking medical advancements and make a positive impact on people's lives.

Do workers at Hologic get paid breaks?

Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between February 2025 and March 2026.

Does Hologic pay people when they’re sick?

Yes. Most people get paid when they’re sick.
75% of people say they would get paid if they were sick but scheduled to work.
Based on data from 24 people who took the Breakroom Quiz between February 2025 and March 2026.

At Hologic, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
43% of people say they have to use vacation days when they’re out sick.
Based on data from 14 people who took the Breakroom Quiz between June 2025 and March 2026.

Is the health insurance from Hologic affordable enough for their workers?

Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at Hologic?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and March 2026.

Do workers at Hologic worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and February 2026.

Do Hologic workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and August 2025.

How easy is it to get time off at Hologic?

Most people find it easy to get time off.
95% of people report it’s easy to get time off.
Based on data from 21 people who took the Breakroom Quiz between February 2025 and March 2026.

Do Hologic managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and February 2026.

Do workers at Hologic do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
69% of people report that they don’t do extra unpaid work.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and February 2026.

How easy is it to take sick days at Hologic?

Most people find it easy to take sick days.
91% of people report that it’s easy to take time off if they are sick.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at Hologic feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at Hologic get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 22 people who took the Breakroom Quiz between February 2025 and March 2026.

Is it stressful to work at Hologic?

Most people feel stressed out here.
87% of people say they often feel stressed out at work.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at Hologic enjoy their jobs?

Only some people enjoy their job.
41% of people report they don’t enjoy their job.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at Hologic recommend working with their team?

Only some people recommend working with their team.
58% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 24 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people get enough training when they start at Hologic?

Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 21 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people get support to advance at Hologic?

Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 22 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people think Hologic’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.

Do workers feel well informed about how Hologic is doing?

Only some people feel well informed about how the company is doing.
36% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 22 people who took the Breakroom Quiz between February 2025 and March 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Hologic?
What are the most popular categories at Hologic?
Infographic showing various Customer Service Representative job openings at Hologic in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.
Field Service Engineer - Hattiesburg, Mississippi

Field Service Engineer - Hattiesburg, Mississippi

Hologic

Hattiesburg, MS • On-site

$57.10K - $89.40K/yr

Full-time

Posted 3 days ago

Hologic rating

7.9

Company rating: 7.9 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

154th of 415 rated machine equipment manufacturers

Job description

Job Description
We are growing and are thrilled to be recruiting in theHattiesburg, MS area. Joining a team in our Breast & Skeletal Health you will be responsible for preventative maintenance, repairs and servicing of our innovative medical imaging and interventional products. As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues.
Summary Of Duties And Responsibilities
  • Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.
  • Establish and maintain a high level of customer satisfaction with Hologic's products, support and service.
  • Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
  • Assist other Field Engineers as necessary.
  • Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.
  • Complete and submit all required paperwork on time and accurately.
  • Train customers on the basic operation and use of Hologic products.
  • Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements.
  • Provide support at conventions, trade shows and customer trials.
  • Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.
  • Manage inventory, keep accurate records, and return unused and failed parts promptly.
  • Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.
  • Manage the assigned territory in an organized fashion.
  • Perform PM's on time, provide expeditious on-site response and minimize equipment downtime.
  • Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
  • Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.

Qualifications
  • Must be a self-starter, able to travel and work independently with minimal supervision.
  • Must be capable of multi-tasking, setting priorities and scheduling work activities.
  • Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
  • Willing to work flexible hours and overtime on short notice.
  • Position requires the ability to be "on call" after normal working hours.
  • Depending on location, position may require frequent overnight travel.
  • Must have reliable transportation, possess a valid driver's license, and carry adequate auto insurance.
  • High degree of mechanical aptitude.
  • Excellent communications skills, both written and verbal are required

Education
  • Associate's Degree or equivalent in electronics technical discipline is required.

Experience
  • 0-2 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred.
  • Experience designing, installing, or maintaining computer networks highly desirable.

Specialized Knowledge
  • Strong computer literacy.
  • Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred.

The annualized base salary range for this role is $57,100 - $89,400 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
Agency And Third Party Recruiter Notice
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic's employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.
#LI-JM1 #mid-level #remote

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