4 Hni Customer Service Representative Jobs Hiring Near You

Description
Position at HNI Corporation
HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging.
Position Summary: The IT Technical & Business Analyst (HRIS and Enterprise Systems) serves as a primary technology partner supporting a portfolio of enterprise Human Resources and business applications. This role bridges the gap between business operations and Information Technology by partnering with business stakeholders to understand operational challenges, translating business needs into technical requirements, and coordinating the successful implementation of system enhancements, integrations, and technology solutions.
This position is responsible for business analysis, technical systems analysis, and project coordination for enterprise applications supporting workforce management, learning and development, organizational planning, contract management, and related business processes. The application portfolio currently includes platforms such as UKG/Kronos, HighQ, OrgChart, and Absorb LMS, although experience supporting comparable enterprise applications is equally valuable.
Unlike traditional application administrators focused primarily on front-end configuration and day-to-day administration, this role operates at the intersection of business process improvement and enterprise technology. IT Technical & Business Analyst also works behind the scenes to evaluate data architecture, integrations, system capabilities, and technical dependencies while partnering closely with Infrastructure, Enterprise Applications, Integration Services, Information Security, and software vendors to deliver scalable solutions.
Candidate Profile: The ideal candidate is an experienced Technical or Business Systems Analyst who enjoys solving business problems through technology rather than simply administering software. They are equally comfortable facilitating conversations with business leaders, analyzing technical system dependencies, and coordinating cross-functional implementation efforts. Candidates often come from HRIS, ERP, Learning Management, Workforce Management, or Enterprise Applications backgrounds and possess experience working with complex enterprise platforms-even if they have not previously worked with UKG/Kronos, HighQ, OrgChart, or Absorb.
Successful candidates understand how enterprise applications interact across the broader technology ecosystem and excel at translating business objectives into scalable technical solutions. They are naturally curious, highly collaborative, and motivated by helping business partners maximize the value of technology through thoughtful analysis, strong customer service, effective training, and disciplined project execution.
Worksite Arrangement: HNI members work onsite four days a week (M-Th) and remotely on Fridays. This role would preferably work from our IT building in Muscatine, IA . However, we are open to candidates working from one of our corporate locations in Glen Ellyn, IL; Jasper, IN; or Grand Rapids, MI. Relocation assistance is available for a qualified candidate willing to relocate to one of these locations, but we may not able to consider candidates seeking a fully-remote work arrangement.
An Information Technologies role at HNI provides the opportunity to make a significant organizational impact and offers great potential for growth and development across a large organization for many years to come.
PRIMARY RESPONSIBILITIES
Business Analysis & Business Partnership

• Serve as the primary technology partner for assigned business applications and the functional teams that utilize them.
• Develop strong working relationships with Human Resources and other business functions to understand operational objectives, business processes, and evolving technology needs.
• Facilitate discovery sessions, interviews, workshops, and process reviews to identify business requirements.
• Translate business challenges into functional and technical requirements suitable for development, configuration, or integration teams.
• Recommend technology solutions that improve operational efficiency while aligning with enterprise standards.
• Help business partners understand application capabilities and identify opportunities to leverage existing functionality before pursuing customization.

Enterprise Applications & Technical Systems Analysis

• Serve as a technical analyst supporting enterprise applications including workforce management, learning management, organizational planning, contract management, and related business systems.
• Identify integration requirements between enterprise applications, ERP platforms, identity management systems, and other corporate technologies.
• Collaborate with application developers, integration engineers, database administrators, and infrastructure teams to resolve technical issues.
• Assist with troubleshooting complex system issues involving integrations, data synchronization, APIs, authentication, security, and workflow automation.

Application Lifecycle Management

• Coordinate implementation of new application functionality, upgrades, patches, and product releases.
• Coordinate system testing, user acceptance testing (UAT), and validation activities.
• Maintain awareness of vendor product roadmaps and evaluate new capabilities for potential business value.
• Partner with vendors regarding product enhancements, issue resolution, and support activities.
• Assist with application governance, release management, and change control processes.

Customer Support, Training & Technology Adoption

• Provide advanced application support for functional business users.
• Develop training materials, user guides, process documentation, and knowledge base content.
• Deliver instructor-led and one-on-one training sessions supporting enterprise applications.
• Serve as a trusted advisor helping users understand application functionality and recommended business processes.
• Promote adoption of new features and technologies through education and change management activities.
• Support users during application implementations, upgrades, and organizational change initiatives.

Project Management & Coordination

• Manage multiple enterprise application projects with varying complexity and scope.
• Develop project plans, timelines, resource requirements, and implementation schedules.
• Coordinate activities across business stakeholders, IT teams, software vendors, and implementation partners.
• Monitor project progress and proactively identify risks, issues, and dependencies.
• Facilitate project meetings and communicate status updates to stakeholders.
• Ensure projects are delivered on schedule while maintaining quality and business alignment.

EXPERIENCE

• Bachelor's degree in Information Systems, Information Technology, Computer Science, Business Administration, Human Resources Information Systems, or a related discipline required.
• 5-8 years of progressively responsible experience supporting enterprise business applications as a Business Systems Analyst, Technical Analyst, HRIS Analyst, ERP Analyst, or similar role.
• Experience working with enterprise applications supporting Human Resources, Learning Management, Workforce Management, Contract Management, or similar business functions.
• Experience gathering and documenting business requirements and functional specifications.
• Experience supporting enterprise software implementations and application enhancements.
• Experience working with software vendors and cross-functional IT teams.

OTHER SKILLS AND QUALIFICATIONS

• Experience within large enterprise or shared services organizations preferred.
• Outstanding customer service orientation with a consultative mindset.
• Strong analytical and systems-thinking abilities.
• Ability to translate technical concepts into business language.
• Excellent communication and presentation skills.
• Exceptional relationship-building and stakeholder management abilities.
• Strong organizational and project management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and commitment to quality.
• Curiosity, adaptability, and passion for continuous improvement.
• Collaborative approach to solving complex business and technology challenges.

We look forward to hearing from you!
HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation's leading manufacturer and marketer of hearth products.We offer benefits starting from Day 1. To learn more, visit www.HNIbenefits.com.Our company endeavors to make www.hnicareers.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 563-272-7400 or via email at [email protected] Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.