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Tier 1 Help Desk Technician – On-Site

Location: Goose Creek, SC
Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m.
Employment Type: Full-time, hourly
Work Location: On-site

Position Overview

We are seeking a Tier 1 Help Desk Technician to join the IT support team at our corporate headquarters in Goose Creek, SC.

This position provides first-line technical support to employees across multiple locations. The technician will respond to support requests, troubleshoot hardware and software issues, manage user accounts, and help ensure our systems operate reliably.

We are looking for a self-motivated, customer-focused problem solver who can manage multiple priorities in a fast-paced, team-oriented environment. The successful candidate will communicate technical information clearly, learn new systems quickly, and provide a consistently positive support experience.

Responsibilities

• Respond to help desk calls, emails, and support tickets promptly and professionally
• Diagnose and resolve common hardware, software, network, and access issues
• Troubleshoot and repair local and remote computer systems
• Support employees at multiple locations using phone and remote-access tools
• Assist with software installations, upgrades, and security patching
• Maintain accurate change logs, version records, and technical documentation
• Perform routine system maintenance and performance monitoring
• Research technical issues and identify appropriate solutions
• Explain technical information clearly to nontechnical users
• Set clear expectations regarding support requests, hardware, and software
• Work with other IT team members to plan and implement system changes
• Participate in IT and company-wide projects as needed
• Participate in a rotating after-hours on-call schedule for production outages after completing training
• Escalate complex issues to the appropriate team member when necessary

Qualifications

• Strong interest in technology and a willingness to learn
• Strong troubleshooting and problem-solving skills
• Excellent customer service and interpersonal skills
• Clear written and verbal communication
• Ability to learn new systems and processes quickly
• Ability to prioritize and manage multiple tasks
• Ability to research issues and find solutions with minimal supervision
• Professional, dependable, and collaborative approach
• Comfortable providing remote support by phone and remote-access tools
• Some previous experience would be useful, and we do provide a level of training for company specific applications

Physical Requirements

With or without reasonable accommodation, the employee must be able to:

• Lift and move equipment weighing up to 50 pounds
• Reach, handle equipment, and use a computer keyboard
• Communicate and exchange information effectively

If you are customer-focused, eager to learn, and interested in building your technical support skills, we encourage you to apply.

HireQuest Inc. and its family of companies—MRI Network, HireQuest Direct, Snelling Staffing, and TradeCorp, help people across America find meaningful employment. As a franchisor with 200+ branches nationwide, we provide temporary staffing to tens of thousands of individuals each year.

The skilled and general labor job opportunities we offer are primarily in construction, industrial, and manufacturing industries. We also fill openings for event staff, housekeeping and janitorial work, and secretarial and clerical positions.

Our motto is "the right people at the right time," and that's exactly what we guarantee our corporate customers. Because our local franchises maintain a broad and deep database of employees, our regional and national accounts teams can often fulfill work orders within 24 hours.

Best of all? We handle everything: background checks and drug testing, resume vetting and interviewing, payroll, worker’s compensation, and transportation to and from the jobsite. Hiring labor for the