23 Highradius Customer Success Manager Jobs Hiring Near You

Summary

• About HighRadius: HighRadius guarantees Value Creation for the Office of the CFO with a single Agentic AI platform. The platform integrates 180+ AI agents that orchestrate end-to-end processes across Order-to-Cash, Close & Reconciliation, Consolidation & Reporting, Accounts Payable, B2B Payments, and Treasury. Each agent is tied to measurable KPIs, ensuring real outcomes in just 3-6 months across 1,300+ Global Enterprises. 
• Location: Houston, TX (HQ) - On-site | Travel: Up to 50% (Client Sites) Target Majors: Industrial Engineering, Computer Science, Data Science, or Management Information Systems (MIS), with 2-5 years of data science or client management experience

About the Role

• Value Delivery & Process Optimization
• Value Delivery: Identify the potential improvements in technology and process and work with customers to drive business outcomes (e.g., DSO reduction, increased auto-match rates).
• The "Day-in-the-Life" Audit: Conduct deep-dive observations of client finance workflows to identify friction points and bottlenecks.
• Adoption Strategy: Design and execute playbooks that drive user engagement and ensure the AI platform becomes the backbone of the client's finance operations.

• Strategic Governance & Steering
• Operational Committee Ownership: Lead monthly meetings with client SMEs to review health metrics and tactical progress.
• Executive Readiness: Manage up and prepare executives for Steering Committees, providing the data-driven narrative of value delivered.

• Signal vs. Noise: Change Management
• The 80/20 Rule: Stack-rank client requests and technical enhancements. You must possess the business acumen to negotiate with client managers, focusing resources on the 20% of changes that drive 80% of the impact.
• Roadmap Alignment: Prevent "scope creep" by aligning client desires with the core product vision, ensuring scalability over customization.

• Cross-Functional Stakeholder Management
• Orchestration: Stakeholder management of internal resources across Product, Engineering, and Consulting to solve high-impact escalations.
• Task Force Leadership: When a critical issue arises, you lead the war room. You own the resolution timeline and the post-mortem strategy to prevent recurrence.

Who You Are

• Trusted Advisor: You are a trusted advisor to the client. You're at ease leading a meeting with Finance Directors, managers and Subject matter experts. You also love data analysis, designing and re-configuring agents to drive and deliver value to customers.
• Solution Expert: You will use the value vs complexity matrix to identify solutions and solve problems.
• HighRadian DNA: You have a bias for action, strong ownership of your customers and customer projects, and a desire to work in a fast-paced SaaS environment.

Why HighRadius?

• Impact: Gain top-tier experience with a market leader in Autonomous Finance, transforming antiquated processes with AI driven solutions. We strive to promote 35% of our talent per year, ensuring you accomplish career milestones to broaden your skillsets. 
• Culture: Join a high-growth, high-energy FinTech unicorn. 

Perks & Benefits:

• Performance-based commission (for eligible roles)
• Competitive benefits, 401k matching plan, and wellness resources
• Opportunity to earn stock options for top-performers
• Paid parental leave
• Paid company & flex holidays
• ZINGy environment: quarterly events, team outings, and MORE!

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