60 Hellofresh Customer Service Jobs Hiring Near You

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

As a Controls Systems Technician, you will work with the maintenance team to maintain and repair conveyance, automation and facilities equipment to support operations uptime and improve reliability of our systems. This role is the resident expert in controls, PLCs, communication protocols, and automation. 

Shift: Sunday to Wednesday - 5:00am to 3:30pm

You will...

• Maintain compliance with all safety, food safety, and security standards. ● Perform preventive maintenance and routine inspections on assigned automation, robotics and control panels. 
• Perform troubleshooting of assigned out of service equipment and correct issues, act as an escalation point for lower level technicians, and escalate to leadership and/or vendors as needed for additional troubleshooting. 
• Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate. 
• Mentor all maintenance personnel in developing appropriate skill sets and knowledge of equipment specializing in automation, controls and robotics. 
• Lead root cause analysis of major downtime events. 
• Act as a network resource for technical issues and lead network-wide root cause analysis. 
• Develop maintenance personnel knowledge on intermediate to advanced automation, controls and robotics. 
• Partner with engineering on commissioning of new controls systems. 
• Audit vendor work to provide feedback to leadership on quality of work and SLA performance. 
• Write and/or modify PMs to standardize across the network and increase effectiveness. ● Perform building project work as assigned. 

You have...

• 4 - 6 years of experience with conveyor, automation, robotics, PLC troubleshooting/programming, communications protocols (Profi, DeviceNet, Ethernet TCP/IP etc.). 
• Advanced understanding of PLCs and automated processes. 
• Advanced computer skills. 
• Ability to read and understand drawings, schematics and diagrams. ● In depth experience working with PLCs, HMIs, VFDs etc. to include programming, troubleshooting, repair and maintenance. 
• Ability to travel as necessary (up to 10%) for business purposes. 
• High School diploma or equivalent. 
• Excellent follow through, judgment, and common sense. "Make it happen" attitude.
•  Associates degree in electronic technology or equivalent preferred. 

You’ll get… 

• Competitive hourly rate, 401K company match that vests immediately upon participation
• Generous PTO and additional sick leave
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)  
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe: EUaccommodations@hellofresh.com
• APAC: APACaccommodations@hellofresh.com
• United States: USCandidateAccommodations@hellofresh.com
• Canada: CAaccommodations@hellofresh.com