64 Hellofresh Customer Service Jobs Hiring Near You

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

As a Manager, Global Price & Discount Strategy, you will shape the economics behind our global food solutions group and the world's leading meal kit company, active in 17 countries across 3 continents. You will shape how millions of customers experience our product, driving one of the company’s most impactful levers of growth: pricing and discounts. Challenges you'll solve include:

• What is the right price positioning in each of our markets?
• How can we acquire customers more cost-efficiently?
• How can we design incentives that encourage customers to spend more with HelloFresh?
• How can we leverage AI tooling to arrive at pricing insights and solutions faster than ever before?

In this role, you will be part of the Global Price & Discount Strategy Team, shaping pricing and discount strategy across our full global portfolio which includes our core brand, HelloFresh, as well as: Factor, GreenChef, EveryPlate, Chef's Plate, and Youfoodz. You’ll work closely with stakeholders from multiple countries and teams such as Product, Marketing Analytics, and Paid Marketing — making this a unique opportunity to combine strategic thinking, analytical depth, and cross-functional execution.

You will...

• Shape market strategies: Monitor performance and competitor landscapes across our key markets, and translate insights into actionable price & discount strategies
• Run and scale experiments: Design, align, and execute A/B tests that validate new pricing and promotional approaches, and ensure learnings are rigorously captured
• Own key initiatives: Take end-to-end responsibility for selected projects — from framing the problem and aligning stakeholders, to delivering impact through execution and tracking results
• Build frameworks & playbooks: Develop best practices, toolkits, and scalable approaches that improve how we set prices and run promotions across all markets
• Modernize processes with AI: Collaborate with Pricing Analytics and Product to adapt AI use cases within our pricing and discount strategies

• 3-5 years of experience in consulting, data analytics, or a price/discount-related role, with a strong track record of solving complex problems.
• Bachelor’s degree required, Master’s degree preferred in marketing, business or STEM-related fields (e.g. mathematics, engineering, computer science, economics, statistics, etc.)
• Excellent analytical skills, including advanced command of Excel (SQL is a plus) with the ability to translate complex data into actionable insights
• Experience devising and measuring the effectiveness of strategic optimizations (including AB testing), with a proven track record from other data-rich business environments
• Proven experience working with diverse teams, including Product, Marketing, and Data Science, in a fast-paced, matrixed environment
• Comfort navigating ambiguity and adapting quickly to evolving priorities in a fast-paced environment
• Passion for exploring opportunities to leverage AI-based workflow tools to optimize internal processes and improve speed to insights

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe: EUaccommodations@hellofresh.com
• APAC: APACaccommodations@hellofresh.com
• United States: USCandidateAccommodations@hellofresh.com
• Canada: CAaccommodations@hellofresh.com