60 Hellofresh Customer Service Jobs Hiring Near You

SHIFT: Wednesday - Saturday (OVERNIGHT SHIFT) 5:00pm - 3:00am - Onsite Role

At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Even after celebrating our 10-year anniversary, we continue to see this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Job Description:

Reporting into a regional fulfillment technology lead analyst or manager, this entry to early career leveled position will drive the continued implementation and ongoing maintenance/ support of our  strategic warehouse management system Infios formally known as KRBER  (HighJump ONE platform)

 You will...

• Support all areas of the warehouse management system (WMS) application [High Jump ONE Platform] for our Hellofresh brand facilities including:
  • acting as super user and level one support for the warehouse end-user community in supporting any technical or functional issues 
  • managing system configuration based on operations team direction
  • facilitating end user training where needed and assisting in System Standard Operating Procedure (SOP) documentation
  • overseeing user menu profile and security setup for the application based on operations functional roles
  • participating in requirements definition and technical design of any HelloFresh driven product enhancements to the application with either the vendor or our consulting partners
  • Coordinating and executing any required testing activities in support of the application with fellow colleagues based in other geographies
  • Working with other fulfillment technology colleagues in trouble shooting or managing changes to WMS integrations to other platforms
• Represent the Fulfillment Technology team as needed with any cross functional initiatives and working with colleagues in operations, quality, automation, procurement, or upstream enterprise technology
  • Understand all available fulfillment technology team reporting tools and create reports that enable improved operation visibility and performance
  • Help maintain the deployment, support and service coordination for associated hardware devices like RF scanners, tablets and workstations
  • Coordinate with a regional infrastructure manager to help support local network services as needed

You are...

• Able to multitask and prioritize responsibilities in a fast-paced environment while maintaining close attention to detail
• An excellent oral and written communicator with a team player mentality
• Someone with technical aptitude eager to learn/work in supply chain technology
• A roll up your sleeves type who is comfortable working with individuals at all levels of an organization

At a minimum you have...

• Interest and aptitude to learn and support a WMS in an RF based, automation enabled, e-com fulfillment environment (any direct experience with Infios aka KRBER HighJump ONE WMS, is a plus)
• Intermediate to high proficiency in SQL, as well as working in spreadsheet tools (Google sheets, Excel)
• Undergraduate degree or equivalent experience: Supply Chain Management, Management Information Systems, or Industrial Engineering Degrees preferred but not required
• The willingness and flexibility to adjust to alternate work hours, including weekends and occasional on-call support, as required to support a 24/7 warehouse and production operation.
• The willingness and ability to travel to different HelloFresh facilities as needed in support of projects or platform rollouts or to collaborate with peers. 20-30% travel.
• Ability to travel to US for support without needing any sponsorship assistance for travel

You'll get...

• 401k with company match that vest immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.