60 Hellofresh Customer Service Jobs Hiring Near You

At the HelloFresh Group, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Even after celebrating our 10th anniversary, we continue to see this mission spread around the world and beyond our wildest dreams. We are now a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group includes our core brand, HelloFresh, as well as other brands such as Green Chef, EveryPlate, Chefs Plate, Factor_, YouFoodz, The Pets Table, and GoodChop.

S'more about the team

The Loyalty & Virality tribe is at the heart of HelloFresh's customer retention and organic growth strategy. We build the products and systems that keep customers engaged, rewarded, and excited to share HelloFresh with others. Our teams own loyalty and rewards programs, referral systems, viral growth mechanics, and personalized re-engagement experiences - all operating at a global scale across multiple brands and markets. We combine deep product thinking with data-driven experimentation and increasingly leverage AI to deliver smarter, more personalized customer experiences. If you're passionate about building systems that turn happy customers into loyal advocates, this is the team for you.

You can get a taste of what we've been working on by checking out our tech blog.

Lettuce share what this role will be responsible for

• Design, develop, and maintain scalable and reliable back-end services, focusing on distributed architecture and microservices.
• Conduct code reviews, promoting best practices in software development, testing, and deployment.
• Analyze system performance, identify bottlenecks, and implement optimizations to ensure optimal efficiency and reliability of pricing services.
• Stay up-to-date with industry trends and emerging technologies, applying relevant advancements to improve the team's technology stack and processes.
• Contribute to architectural discussions and decisions, providing technical guidance and insights to shape the overall direction of solution design.
  

Sound a-peeling? Here's what we're looking for

• Experience: Experience in software engineering, with a strong focus on back-end development and system architecture.
• Technical Skills: Proficiency in back-end technologies and programming languages (e.g., Go, Java) and a deep understanding of distributed systems and microservices architecture.
• Cloud Proficiency: Familiarity with cloud computing platforms (e.g., AWS, Azure, GCP) and container orchestration tools (e.g., Docker, Kubernetes) for deploying and managing services at scale.
• Agile Methodologies: Solid experience in Agile development practices, with an ability to adapt to changing priorities and deliver high-quality results on time.
• Mentorship Skills: Strong mentorship abilities, with a passion for guiding and developing engineers while fostering a collaborative team culture.
• Analytical Mindset: Excellent analytical and troubleshooting skills, with a proactive approach to identifying and resolving technical challenges.
• Communication Skills: Effective verbal and written communication skills, capable of articulating complex technical concepts to diverse audiences and collaborating effectively with cross-functional teams.

Let's cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression and invest in your continued learning through experiences and initiatives owned by our dedicated L&D team
• Work Hard & Have Fun - From team socials to engaging company days, you'll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG's like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven't already noticed. We even have some punny meeting room names!
  

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.