60 Hellofresh Customer Service Jobs Hiring Near You

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

The Associate will support improving our transportation strategic initiatives to enhance processes within our Logistics Operations Center team. Responsibilities include transportation scheduling, tracking line hauls, negotiating spot market freight, managing exceptions and communicating cross-functionally to create seamless shipping execution across our network. 

• Report to the Associate Manager / Manager to manage, monitor and develop recovery plans for outbound loads
• Execute outbound strategy - working across all distribution centers, third-party storage locations, cross docks, and vendors
• Monitor, measure, and improve service level metrics, including on-time arrival and on-time departure
• Determine root causes and ensure details of escalations are provided and accurate
• Execute relabeling of boxes from label generation to pushing customer communication updates
• Quickly and effectively analyze real-time data to provide recovery and contingency action plans
• Run the daily Exception Management process, communicating potential delays and assigning boxes to be re-made, with the goal of protecting the customer experience
• Track, organize, log and root cause major exceptions events; analyzing the impact of these events to weekly error data
• Solve unique and challenging problems faced in a perishable supply chain
• Become part of a passionate team that strives to develop innovative solutions to improve and grow HelloFresh’s delivery network

• Build relationships with third-party carriers and execute plans to secure loads against forecasted volume
• Work directly with our outbound transportation team to lead and reinforce operational process improvement projects
• Drive a customer-focused environment committed to delivering the highest quality product to our customers

You are...

• Data-driven – you can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
• Intellectually curious – you have an insatiable desire to understand how things work, why they work the way they do, and to consistently challenge the status quo
• Detail-oriented – you possess strong organizational skills and consistently demonstrate a methodical approach to all your work
• Agile – you thrive in fast-paced and dynamic environments and are comfortable working autonomously
• A critical thinker – you use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems
• An excellent communicator – able to communicate at all levels with clarity, poise, maturity and precision both written and verbal
• Collaborative - you enjoy working cross-functionally with various teams to gather key inputs, and are able to work well with diverse opinions
• Dedicated to providing the best possible experience for the HelloFresh customer

• Bachelor’s degree in Business Administration, Economics, Data Science, Computer Science, Information Systems, Accounting, Supply Chain, or other relevant areas of study required
• 2 years of experience delivering analytical solutions to complex problems required
• Ability to travel up to 10% within the United States required
• Experience working with transportation management software (E2Open, BluJay) preferred
• Flexible in working a non M-F work schedule (e.g. rotational schedule, weekends, and/or overnights). Must be able to work the shift: Sunday- Wednesday, 7am-5pm CST
• This position's essential functions demand the performance of the following physical requirements with or without reasonable accommodation:

• • Prolonged periods working at a desk and on a computer
  • Reading information on a computer screen and inputting data into a computer system

You’ll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy 
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe: EUaccommodations@hellofresh.com
• APAC: APACaccommodations@hellofresh.com
• United States: USCandidateAccommodations@hellofresh.com
• Canada: CAaccommodations@hellofresh.com