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Hanover Insurance Group
Hanover Insurance Group

61 Hanover Insurance Group Customer Service Representative Jobs Hiring Near You

gpac

Insurance Customer Service Representative

Uniontown, PA · On-site

$37K - $51K/yr

An agency is on the active look out for a inspired Customer Service Representative within commercial lines. This is a great company to work with that has amazing benefits and growth opportunities.

Pinnacle Bank/Bank of Colorado

INSURANCE CSR

Phoenix, AZ

$17 - $25/hr

Responsible for insurance sales and service to customers. RESPONSIBILITIES AND DUTIES: * Assists Senior Customer Service Representative with servicing customer account including phone calls and walk ...

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Patrick A. Carter Insurance Agency, Inc.

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Insurance Customer Service Representative

Lenexa, KS · On-site

$45K - $65K/yr

I am looking to add a team member to help me grow my Insurance Agency by assisting our clients with their daily insurance needs. Customer Service and Sales Representatives work to maximize positive ...

Patrick A. Carter Insurance Agency, Inc.

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Insurance Customer Service Representative

Lenexa, KS · On-site

$45K - $65K/yr

I am looking to add a team member to help me grow my Insurance Agency by assisting our clients with their daily insurance needs. Customer Service and Sales Representatives work to maximize positive ...

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Hanover Insurance Group Jobs Information

What is it like to work at Hanover Insurance Group?

Hanover Insurance Group is a company that values a collaborative and customer-centric culture, prioritizing teamwork and innovation to deliver exceptional results. The company's structure is organized into various business units, including personal lines, commercial lines, and specialty insurance, with a focus on creating a dynamic and inclusive work environment that fosters growth and development. Working at Hanover Insurance Group may appeal to candidates who are passionate about the insurance industry and seeking a challenging yet supportive work environment that offers opportunities for professional growth and advancement.

What makes Hanover Insurance Group an attractive place to work?

Hanover Insurance Group is a leading property and casualty insurer with a long history of stability and financial strength, operating in a highly competitive industry. The company offers a collaborative work environment that fosters innovation, with opportunities for employees to contribute to the development of new products and services, as well as a culture that values diversity, equity, and inclusion. Joining Hanover Insurance Group provides professionals with opportunities for growth and development, including training programs, mentorship, and career advancement opportunities in a dynamic and supportive work environment.

Do workers at Hanover Insurance get paid breaks?

Sometimes. Only some people get paid breaks.
46% of people say they don’t get paid breaks.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

Does Hanover Insurance pay people when they’re sick?

Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and April 2026.

At Hanover Insurance, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
73% of people say they have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between July 2025 and May 2026.

Is the health insurance from Hanover Insurance affordable enough for their workers?

Most people say the health insurance costs are okay.
76% of people say the health insurance costs are okay
Based on data from 17 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Hanover Insurance?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 17 people who took the Breakroom Quiz between July 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 40% of people with changing schedules find out their shifts one week or less ahead of time.
  • 20% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 40% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between December 2024 and December 2025.

Do workers at Hanover Insurance worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and December 2025.

Do Hanover Insurance workers get to choose the shifts they work?

Most people get to choose which shifts they work.
75% report that they have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and December 2025.

How easy is it to get time off at Hanover Insurance?

Most people find it easy to get time off.
92% of people report it’s easy to get time off.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Hanover Insurance managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and December 2025.

Do jobs at Hanover Insurance spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
30% of people report that their job takes up time that they don’t get paid for.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to take sick days at Hanover Insurance?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Hanover Insurance good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
86% of people who care for a child or other relative report this is a good place to work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Hanover Insurance feel treated with respect by their managers?

Most people feel treated with respect by their managers.
94% of people say they’re treated with respect by their managers.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Hanover Insurance get to take their breaks without interruption?

Most people get breaks without interruption.
71% of people report that they get to take their breaks without interruption.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at Hanover Insurance?

Most people feel stressed out here.
76% of people say they often feel stressed out at work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Hanover Insurance enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Hanover Insurance recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at Hanover Insurance?

Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at Hanover Insurance?

Most people are given support to advance their career here.
In the last year, 76% of people report being given support to advance their career here.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think Hanover Insurance’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how Hanover Insurance is doing?

Most people feel well informed about how the company is doing.
88% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and May 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Hanover Insurance Group?
What are the most popular categories at Hanover Insurance Group?
Infographic showing various Customer Service Representative job openings at Hanover Insurance Group in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 70% Physical, and 30% Remote job distribution.

Insurance Customer Service Representative

StaffMyAgency LLC

Portland, OR • On-site

$20 - $25/hr

Full-time

Retirement, PTO

Re-posted 18 days ago

Job description

Insurance Customer Service Representative - State Farm Agent Team Member
Michael Holton - State Farm Agency
Portland, OR
Position OverviewMichael Holton - State Farm Agency in Portland, OR is seeking an Insurance Customer Service Representative to support policyholders with service inquiries, policy changes, and account support. This is a full-time office-based role.
Key Responsibilities• Respond to client inquiries about policies, billing, and claims support
• Assist with policy changes, endorsements, and renewals
• Maintain accurate customer and policy records
• Provide timely, friendly, and professional service to customers
• Support office workflows and administrative tasks
• Collaborate with team members to ensure high service standards
Qualifications• Property & Casualty insurance license (must have or be able to obtain)
• Customer service or administrative experience preferred
• Strong communication and interpersonal skills
• Organized and detail-oriented work style
• Ability to work effectively in a team environment
Compensation• $20.00 - $25.00 per hour
• Compensation based on experience and qualifications
Benefits• 401(k) retirement plan
• Paid Time Off (PTO)
• Structured, professional office environment
• Training and development opportunities
Work EnvironmentThis position is based in our Portland, OR office. The role supports customer service operations and daily interactions with agency clients.
Additional InformationPrior insurance or customer service experience is helpful but not required. Candidates who enjoy helping others and delivering excellent support are encouraged to apply.
DisclosureThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents are not employees of State Farm.

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