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Hanover Insurance Group

60 Hanover Insurance Group Auto Claims Adjuster Jobs Hiring Near You

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Hanover Insurance Group Jobs Information

What are the key skills and qualifications needed to thrive as an Auto Claims Adjuster, and why are they important?

To thrive as an Auto Claims Adjuster, you need a solid understanding of insurance policies, claims processes, and accident investigation, often supported by a relevant degree or industry certification. Familiarity with claims management software, estimating systems like CCC One or Mitchell, and digital documentation tools is typically required. Strong negotiation, analytical thinking, and customer service skills help resolve claims efficiently and build trust with policyholders. These competencies ensure accurate claim assessments, minimize losses, and maintain positive client relationships in a competitive insurance market.

What are some common challenges faced by Auto Claims Adjusters and how can they be addressed?

Auto Claims Adjusters often encounter challenges such as managing a high volume of cases, handling difficult conversations with policyholders, and staying updated on changing insurance regulations. Strong organizational skills and effective time management can help adjusters stay on top of caseloads, while empathy and clear communication are key to navigating sensitive interactions. Continual professional development and collaboration with colleagues also support adjusters in adapting to industry changes and providing accurate, timely service.

What does an auto claims adjuster do?

An auto claims adjuster investigates insurance claims related to vehicle accidents or damages to determine the extent of the insurer's liability. They review police reports, speak with claimants and witnesses, inspect vehicle damage, and assess repair costs. Based on their findings, they negotiate settlements and ensure claims are processed in accordance with policy terms and regulations. Their goal is to provide fair and efficient resolution of claims for both the insurance company and the policyholder.

How much do adjusters make?

Auto claims adjusters in Georgia typically earn an average annual salary of around $50,000 to $65,000, depending on experience, certifications, and the employer. Salaries can vary based on location, workload, and whether the adjuster is salaried or paid per claim.

How much do claims adjusters make?

Claims adjusters, including auto claims adjusters, in Florida typically earn an average annual salary of around $55,000 to $70,000, depending on experience and certifications. Salaries can vary based on the employer, location, and the complexity of claims handled.

What is the difference between Auto Claims Adjuster vs Property Claims Adjuster?

AspectAuto Claims AdjusterProperty Claims Adjuster
CredentialsInsurance license, sometimes certifications like AIC or CPCUInsurance license, similar certifications
Work EnvironmentAdjusting vehicle damage claims, often outdoors or in repair shopsHandling property damage claims, including homes and commercial buildings
Employer & IndustryAuto insurance companies, vehicle insurersHomeowners, commercial property insurers

Auto Claims Adjusters and Property Claims Adjusters both work within the insurance industry, assessing damages and processing claims. The main difference lies in the type of damage they handle: Auto Claims Adjusters focus on vehicle-related claims, while Property Claims Adjusters handle damages to buildings and property. Both roles require similar credentials and often share work environments, but they specialize in different areas of insurance claims processing.

What is it like to work at Hanover Insurance Group?

Hanover Insurance Group is a company that values a collaborative and customer-centric culture, prioritizing teamwork and innovation to deliver exceptional results. The company's structure is organized into various business units, including personal lines, commercial lines, and specialty insurance, with a focus on creating a dynamic and inclusive work environment that fosters growth and development. Working at Hanover Insurance Group may appeal to candidates who are passionate about the insurance industry and seeking a challenging yet supportive work environment that offers opportunities for professional growth and advancement.

Do workers at Hanover Insurance get paid breaks?

Sometimes. Only some people get paid breaks.
50% of people say they don’t get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and April 2026.

Does Hanover Insurance pay people when they’re sick?

Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

At Hanover Insurance, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
71% of people say they have to use vacation days when they’re out sick.
Based on data from 14 people who took the Breakroom Quiz between July 2025 and May 2026.

Is the health insurance from Hanover Insurance affordable enough for their workers?

Most people say the health insurance costs are okay.
75% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Hanover Insurance?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between July 2025 and May 2026.

How easy is it to get time off at Hanover Insurance?

Most people find it easy to get time off.
91% of people report it’s easy to get time off.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers at Hanover Insurance do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
70% of people report that they don’t do extra unpaid work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to take sick days at Hanover Insurance?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Hanover Insurance feel treated with respect by their managers?

Most people feel treated with respect by their managers.
94% of people say they’re treated with respect by their managers.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Hanover Insurance get to take their breaks without interruption?

Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at Hanover Insurance?

Most people feel stressed out here.
75% of people say they often feel stressed out at work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Hanover Insurance enjoy their jobs?

Only some people enjoy their job.
35% of people report they don’t enjoy their job.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Hanover Insurance recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at Hanover Insurance?

Most people got enough training when they started.
76% of people report they got enough training when they started working here.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at Hanover Insurance?

Most people are given support to advance their career here.
In the last year, 80% of people report being given support to advance their career here.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think Hanover Insurance’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how Hanover Insurance is doing?

Most people feel well informed about how the company is doing.
92% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and May 2026.
What other companies are hiring for Auto Claims Adjuster jobs?
What are the most popular jobs at Hanover Insurance Group?
What are the most popular categories at Hanover Insurance Group?
Infographic showing various Auto Claims Adjuster job openings at Hanover Insurance Group in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 81% Physical, and 19% Remote job distribution.
Auto PD - Adjuster Service Claims

Auto PD - Adjuster Service Claims

The Hanover Insurance Group, Inc.

Itasca, IL • On-site

$55K - $62K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Hanover Insurance rating

8.4

Company rating: 8.4 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

103rd of 258 rated insurance

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
Our Claims team is currently seeking an Auto PD Adjuster - Service Claims.
This is a full-time, exempt role with a hybrid work schedule (two days in the office) at one of our Hanover offices:
  • Worcester, MA
  • Richmond, VA
  • Syracuse, NY
  • Itasca, IL
  • Howell, MI

POSITION OVERVIEW:
The Adjuster Service Claims is responsible for managing a caseload of moderately complex claims from initiation to resolution. This includes determining coverage, conducting thorough investigations, evaluating damages, and negotiating settlements in accordance with policy terms, best practices, and jurisdictional requirements. The role involves direct communication with insureds and third parties, as well as accurate input and management of claim data.
IN THIS ROLE, YOU WILL:
  • Manage a caseload of moderately complex service claims from intake through resolution.
  • Conduct thorough investigations, assess liability, and evaluate damages using established procedures.
  • Engage underwriting, legal, and stakeholders for comprehensive investigation and evaluation.
  • Identify and refer suspicious claims to the Special Investigation Unit.
  • Transfer risk to appropriate parties.
  • Maintain appropriate adjuster licenses and continuing education credits.
  • Handle claims within specific limits and authority; use discretion and independent judgment.
  • Set reserves and authorize payments within scope of authority.
  • Review and validate intake claims; conduct investigations and document findings.
  • Coordinate with stakeholders to resolve issues; adhere to claims processing procedures.
  • Utilize technology and data tools to enhance claims processing efficiency and accuracy.
  • Resolve claims with empathy and customer-centricity; prepare documentation and evidence.
  • Maintain detailed and compliant documentation of claim activities and communications.
  • May represent the company in mediations, arbitrations, and trials.
  • Participate in problem-solving discussions, and cross-functional coordination.
  • Handle sensitive communications professionally and translate complex information for diverse audiences.
  • Mentor entry-level adjusters and share best practices learned through training and experience.
  • Provide exceptional customer service; educate policyholders and ensure satisfaction.
  • Ensures Compliance with all licensing requirements.
  • Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts

WHAT YOU NEED TO APPLY:
  • Associate degree required; bachelor's degree preferred or combination of education and experience.
  • Typically has 3-4 years of relevant Auto claim-handling experience.
  • Guidewire experience is a plus.
  • Proficient with basic computer navigation; ability to use basic software. systems/applications (Suite of MS Office Products) and use of the internet.
  • Knowledge of insurance products, processes, and relevant laws.
  • Learn and handle negotiations independently within authority, understand common tactics for moderately complex claim resolution.
  • Communicate clearly and empathetically across various channels.
  • Operate with decision-making latitude; adapt to changing situations.
  • Deliver difficult messages with clarity and professionalism.
  • Collaborate with team members and maintain constructive relationships.
  • Manage multiple tasks and deadlines with strong organizational skills.
  • Negotiate claims independently within authority limits.
  • Understand insurance principles, policies, procedures, and terminology.
  • Possess investigative skills and follow procedures and guidelines.

Core Capabilities:
  • Analytical Reasoning: The ability to identify problems, understand your impact, gather input and data, and develop an effective solution.
  • Customer Centricity: Makes customers/clients and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains customer trust and respect; meets or exceeds customer expectations.
  • Digital Fluency: Effectively uses digital tools and technology appropriately to find, evaluate, create, and communicate information understands how to navigate digital platforms, use software applications, and leverage technology for productivity and communication purposes.
  • Persuasion and Influence: Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions; uses influencing strategies to gain genuine agreements; seeks to persuade rather than force solutions or impose decisions or regulations.
  • Professional Insurance Acumen: Demonstrates a deepening understanding of the insurance industry and the ability to apply specialized technical skills to address complex challenges, adapt to industry trends, and drive value for the organization.
  • Planning and Execution: Plans, prioritizes and manages resources and time effectively to achieve specific goals or deadlines.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.
CAREER DEVELOPMENT:
It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.
Benefits include:
  • Medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO
  • Company paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE
  • On-site medical/wellness center (Worcester only)
  • Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here.
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here
Compensation:
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

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