Guidepoint
Guidepoint

60 Guidepoint Customer Success Manager Jobs Hiring Near You

Play a vital role in Guidepoint's success. As a Project Manager on the Client Service team, you will be responsible for managing key client accounts and overseeing a team of Associates to best match ...

Partner with management to increase user base at client firms. Monitor client usage to proactively ... At Guidepoint, our success relies on the diversity of our employees, advisors, and client base ...

Partner with management to increase user base at client firms. Monitor client usage to proactively ... At Guidepoint, our success relies on the diversity of our employees, advisors, and client base ...

Partner with management to increase user base at client firms. Monitor client usage to proactively ... At Guidepoint, our success relies on the diversity of our employees, advisors, and client base ...

Product Manager

Toronto, ON · Hybrid

CA$120K - CA$140K/yr

Overview: The Product Manager on Guidepoint's Product team will support the External team ... At Guidepoint, our success relies on the diversity of our employees, advisors, and client base ...

Guidepoint's Client Service team connects leading investment firms, consultancies, and corporations ... management, customer success or sales * Quickly understand the commercial context behind client ...

Partner with management to increase user base at client firms. Monitor client usage to proactively ... At Guidepoint, our success relies on the diversity of our employees, advisors, and client base ...

The Client Service team is the backbone of Guidepoint's success. The team is responsible for ... Manage multiple client organization requests and respond within a timely manner * Coordinate with ...

The Client Service team is the backbone of Guidepoint's success. The team is responsible for ... Manage multiple client organization requests and respond within a timely manner * Coordinate with ...

The Client Service team is the backbone of Guidepoint's success. The team is responsible for ... Manage multiple client organization requests and respond within a timely manner * Coordinate with ...

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Guidepoint Jobs Information

What is it like to work at Guidepoint?

Guidepoint is a professional services firm that values collaboration, expertise, and client satisfaction, fostering a dynamic and supportive work environment.

The company's team structure is composed of experienced professionals who work closely with clients to provide specialized research and consulting services, often in a project-based setting. Guidepoint's work environment is typically fast-paced, with opportunities for growth and professional development.

Working at Guidepoint may appeal to candidates who value flexibility, autonomy, and the opportunity to work on a wide range of projects across various industries, allowing them to develop a diverse skill set and build a strong professional network.
What are the most popular categories at Guidepoint?
Infographic showing various Customer Success Manager job openings at Guidepoint in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Sr. Technical Product Manager

Sr. Technical Product Manager

Guidepoint

Toronto, ON

Other

PTO

Posted 19 days ago


Job description

Overview:

Guidepoint is seeking a Senior Technical Product Manager to lead the strategy, roadmap, and evolution of the company's data ecosystem. 

This role will own the vision and prioritization for Guidepoint's external and internal data assets, ensuring the organization has the data capabilities necessary to support growth, product innovation, operational efficiency, and AI-driven initiatives. Technical Product Manager will act as the primary business owner for Guidepoint's data platform, partnering closely with Engineering, Compliance, Commercial Operations, Product, and Executive Leadership. The role will oversee external data vendor relationships, identify gaps in Guidepoint's data capabilities, define requirements for new data products and integrations, and drive improvements in data quality and utilization. 

The position will directly manage the Data Analyst function and work closely with Engineering teams responsible for ingestion, processing, and data infrastructure. 

This is a Hybrid role in our Toronto office.

What You'll Do:

Data Ops Strategy & Roadmap 

  • Own the roadmap for Guidepoint's data platform and data capabilities. 
  • Identify strategic gaps in Guidepoint's data ecosystem and recommend investment priorities. 
  • Evaluate opportunities to expand or enhance Guidepoint's data assets through external partnerships and new technologies. 
  • Develop business cases and success metrics for data initiatives. 
  • Present recommendations and roadmap priorities to executive leadership. 

Data Vendor Strategy & Management 

  • Own relationships with external data providers and strategic data partners. 
  • Evaluate new data sources for quality, coverage, scalability, and business value. 
  • Assess prospective data providers for their ability to improve entity coverage, enrichment capabilities, and overall data quality. 
  • Define requirements and success criteria for vendor onboarding initiatives. 
  • Partner with Legal and Compliance on contract reviews and vendor governance. 
  • Monitor vendor performance and drive ongoing optimization of Guidepoint's data portfolio. 

Data Product Development 

  • Translate business needs into product requirements for data ingestion, enrichment, normalization, and quality initiatives. 
  • Own requirements and prioritization for entity matching, identity resolution, deduplication, and data enrichment capabilities. 
  • Partner with Data Engineering teams to improve matching accuracy, enrichment workflows, and master record management processes. 
  • Prioritize engineering investments across competing data initiatives. 
  • Partner with Engineering to deliver scalable data capabilities. 
  • Define acceptance criteria and success metrics for new datasets and integrations. 
  • Drive adoption and utilization of new data capabilities across the organization. 

Data Quality & Governance 

  • Establish frameworks for measuring and improving data quality. 
  • Define and monitor metrics for data completeness, accuracy, consistency, freshness, duplication, and match quality. 
  • Define quality KPIs and operational scorecards. 
  • Prioritize remediation efforts and quality improvement initiatives. 
  • Drive initiatives to improve entity resolution accuracy, reduce duplicate records, and increase trust in Guidepoint's core data assets. 
  • Partner with Engineering and business stakeholders to address root causes of quality issues. 
  • Ensure data governance processes support business objectives. 

Analytics & Insights Leadership 

  • Manage the Data Analyst function. 
  • Oversee analysis of existing and prospective data assets. 
  • Develop reporting on data quality, coverage, utilization, and ROI. 
  • Monitor and report on match rates, enrichment effectiveness, data quality trends, and external data source performance. 
  • Support strategic decision-making through data-driven insights and recommendations. 

Cross-Functional Leadership 

  • Serve as the primary point of coordination between Product, Engineering, Compliance, Commercial Operations, and Executive Leadership on data initiatives. 
  • Align stakeholders around priorities, tradeoffs, and investment decisions. 
  • Communicate roadmap progress, risks, and opportunities. 

What You Have: 

  • 7+ years of experience in Product Management, Data Product Management, Technical Product Management, or related roles. 
  • Experience owning data products, data platforms, or data-intensive systems. 
  • Experience working with modern data platforms such as Databricks, Snowflake, BigQuery, Redshift, or similar cloud-based data ecosystems. 
  • Strong understanding of data acquisition, data quality, data governance, and data lifecycle management. 
  • Experience with entity resolution, record matching, deduplication, data enrichment, or Master Data Management (MDM) initiatives. 
  • Experience working with external data vendors and third-party datasets. 
  • Strong analytical capabilities, including SQL, data analysis, and experience using analytics and business intelligence tools to evaluate data quality, coverage, utilization, and business impact. 
  • Demonstrated ability to influence technical and business stakeholders. 
  • Experience partnering closely with engineering teams to deliver complex technical initiatives. 
  • Experience partnering with Data Engineering teams on data ingestion, transformation, matching, enrichment, and data quality initiatives. 

Success Metrics:

  • Improvement in data quality, coverage, and utilization. 
  • Successful onboarding and adoption of new strategic data sources. 
  • Delivery of roadmap objectives and business outcomes. 
  • Increased value generated from Guidepoint's data investments. 
  • Strong stakeholder satisfaction across Product, Engineering, and Business teams. 
  • Improvement in entity matching and deduplication accuracy. 
  • Increased coverage, completeness, and freshness of key data assets. 
  • Reduction in duplicate, incomplete, and low-quality records. 
  • Measurable business impact from external data acquisition and enrichment initiative 

What We Offer: 

The annual base salary range for this position is 150,000 - 180,000 CAD. Additionally, this position is eligible for an annual discretionary bonus based on performance.

You will also be eligible for the following benefits:  

  • Paid time off  
  • Comprehensive benefits plan  
  • Company RRSP match  
  • Development opportunities through the LinkedIn Learning platform 

About Guidepoint:  

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.75 million experts and Guidepoint's 1,600 employees worldwide, we inform leading organizations' research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

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