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66 Gridhawk Customer Support Manager Jobs Hiring Near You

GridHawk

Area Manager

Independence, MO · On-site

GridHawk LLC ( is a premier provider of utility locating and other damage prevention services. Our ... Also supporting our mission is an array of advanced technology, the centerpiece of which is our ...

GridHawk

Area Manager

Pelham, AL · On-site

GridHawk LLC ( is a premier provider of utility locating and other damage prevention services. Our ... Also supporting our mission is an array of advanced technology, the centerpiece of which is our ...

GridHawk

Area Manager

Montgomery, AL · On-site

GridHawk LLC ( is a premier provider of utility locating and other damage prevention services. Our ... Also supporting our mission is an array of advanced technology, the centerpiece of which is our ...

Ducommun

Customer Service Mgr-BLR

Everett, WA · On-site

Commercial Operations & Customer Support Manager Who are we? Founded in 1849, Ducommun is the oldest company in California. Starting as a hardware supply store during the California Gold Rush and ...

Nomic

Customer Success & Support Manager

New York, NY · Hybrid

Customer Success & Support Manager Location: New York, NY (Hybrid) | Type: Full-Time | Reports to: Head of Revenue About Nomic Nomic is the domain-specific AI platform for the AEC industry, enabling ...

GridHawk LLC

Area Manager

Opelika, AL

GridHawk LLC ( is a premier provider of utility locating and other damage prevention services. Our ... Also supporting our mission is an array of advanced technology, the centerpiece of which is our ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

Collaborate with the Customer Support Manager and Director to help the department succeed. * Take ... on additional projects and responsibilities as needed. What You'll Bring * 2+ years of experience ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

Collaborate with the Customer Support Manager and Director to help the department succeed. * Take ... on additional projects and responsibilities as needed. What You'll Bring * 2+ years of experience ...

PCS Software Inc

Manager, Customer Support

Houston, TX · On-site

$90K - $110K/yr

Manager, Customer Support Location: Houston, Texas metro area candidates only (onsite 2-days a week -- hybrid work environment) Immediate Supervisor: Chief Customer Officer Travel: Up to 20% travel ...

Trilyon, Inc.

Customer Support Technician

Ocoee, FL · On-site

$16 - $21.75/hr

This role will involve providing in-person and remote technical support, managing IT hardware and ... Customer Support Technician (PR913994-R175773) Location: Ocoee, FL (On-site) Duration: 700 Hours ...

GridHawk

Locate Technician

Hennessey, OK · On-site

$36K - $46K/yr

GridHawk LLC is an equal opportunity employer. All employees can advance within the company, based ... Communication with management team, contractor and utility customer to ensure a damage free ...

GridHawk

Locate Technician

Toledo, OH · On-site

$36K - $39K/yr

GridHawk LLC is an equal opportunity employer. All employees can advance within the company based ... Communicate with management team, contractors, and utility customers to ensure a damage-free ...

Nuvo

Customer Support

Manhattan, NY · On-site

$80K - $140K/yr

Experience with customer support platforms (e.g., Intercom) and content management systems. * Proven track record of troubleshooting technical issues and writing clear, actionable bug tickets (e.g ...

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Gridhawk Jobs Information

Do workers at GridHawk get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.

Does GridHawk pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and July 2026.

At GridHawk, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
50% of people say they have to use vacation days when they’re out sick.
Based on data from 12 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from GridHawk affordable enough for their workers?

Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 15 people who took the Breakroom Quiz between April 2025 and July 2026.

Do people get paid time off at GridHawk?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 14 people who took the Breakroom Quiz between June 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 86% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 14% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers at GridHawk worry about hours?

Most people don’t worry about getting enough hours.
71% of people report they don’t worry about getting enough hours.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do GridHawk workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
55% report that they don’t have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for GridHawk workers to change shifts?

Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at GridHawk?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

Do GridHawk managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at GridHawk spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at GridHawk?

Most people find it easy to take sick days.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at GridHawk good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
40% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at GridHawk feel treated with respect by their managers?

Most people feel treated with respect by their managers.
85% of people say they’re treated with respect by their managers.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at GridHawk get to take their breaks without interruption?

Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.

Is it stressful to work at GridHawk?

Some people feel stressed out here.
42% of people say they often feel stressed out at work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at GridHawk enjoy their jobs?

Most people enjoy their job.
85% of people report they enjoy their job.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at GridHawk recommend working with their team?

Most people recommend working with their team.
71% of people report that they would recommend working with their immediate team to a friend.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at GridHawk?

Most people got enough training when they started.
80% of people report they got enough training when they started working here.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at GridHawk?

Most people are given support to advance their career here.
In the last year, 69% of people report being given support to advance their career here.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think GridHawk’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
67% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how GridHawk is doing?

Only some people feel well informed about how the company is doing.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and July 2026.
What other companies are hiring for Customer Support Manager jobs?
What are the most popular jobs at Gridhawk?
What are the most popular categories at Gridhawk?
Infographic showing various Customer Support Manager job openings at Gridhawk in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Nights. Highlights an 100% Physical job distribution.

Muni-Link - Customer Support Specialist

neptune technologies

Altoona, PA • Hybrid

Full-time

Re-posted 2 days ago

Job description

Position Summary:

The Customer Support Specialist reports directly to the Customer Support Manager and plays an integral role in daily support and service to our customers. Once a customer is actively using Muni-Link’s cloud-based software, the Customer Support Team will provide ongoing support on customer calls, emails, and live chats.  The Customer Support Specialist will follow through each task until a solution is taken back to the customer and reviewed to their satisfaction. Once trained this position will have a hybrid work week onsite and remote.

Key Responsibilities

  • Serve as the first point of contact for Muni-Link Billing customers seeking assistance over the phone, email or live chat
  • Give clear and concise direction to customers on how to use software components
  • Troubleshoot and effectively be able to comprehend the issue described by the customer through pertinent questioning
  • Document all customer interactions in CRM or other customer databases, and alert management of important customer issues or problems needing further escalation for resolution
  • Build strong customer relationships and generate high customer satisfaction
  • Train the customers on the software functions when necessary
  • Provide ongoing support, assistance and follow-up
  • Escalate significant problems and issues promptly to Customer Support Manager
  • Improve operations whenever possible
  • Be patient, courteous and respectful at all times, to empower and encourage customers
  • Strive to resolve incidents on first contact

Additional Responsibilities

  • Help maintain feature Requests – record, report, update the ticket and customer regularly, and track to completion.
  • Maneuver efficiently through Microsoft Applications – Outlook, Word and Excel
  • Understand, maintain and support outside vendor software that interface’s with Muni-Link
  • Keep Customer records updated in our Muni-Link software and CRM – phone, emails, employee contacts
  • Prioritize and escalate significant customer issues promptly to Customer Support Manager when necessary
  • Encourage opportunities to upsell/cross-sell Muni-Link’s other module’s and products when speaking to customers, passing along leads and referrals to Sales Manager
  • Assigned project specialist tasks (Regression Testing, Bill Print, Documents, Meter, Accounting)
  • Other customer support specialist tasks, as assigned

Skills Needed:

  • Basic understanding and ability to use Microsoft business applications – Outlook, Word and Excel
  • Organized
  • Demonstrated understanding of working with software/technology
  • Strong Interpersonal and External personal skills (Excellent Communication skills)
  • Customer service oriented
  • Honesty and integrity
  • Positive attitude and enthusiasm
  • Balance
  • Creativity
  • Determination and teamwork
  • Strong work ethic
  • Excellent multi-tasker with a focus on efficiency
  • General business knowledge
  • Excellent customer skills
  • Ability to learn software quickly

Preferred Qualifications: Requirements

  • General business / financial concepts, accounting knowledge a plus

Education/Experience: Typically requires a bachelor’s degree (or international equivalent) and 0-2 years of relevant experience.

Location: Altoona, PA

**Position is hybrid onsite work week - 3 days in the office.  There is no full time remote for this position.

#HP1

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