Valassis
Valassis

60 Valassis Customer Support Manager Jobs Hiring Near You

Customer Support Manager

Atlanta, GA · On-site

$60K - $65K/yr

Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement ...

Job Type Full-time Description As the Customer Support Manager, you are responsible for overseeing the daily operations of the Customer Support team, ensuring coverage, responsiveness, and service ...

Why You'll Love This Role Cribl is seeking a Technical Support Manager to be a part of a specialized support team. This role is centered on customer success by providing in-depth knowledge of data ...

Customer Support Manager About Kadence Kadence is a fast-paced, early-stage, venture capital-backed B2B SaaS company, and we're looking for a motivated Customer Support Manager in the Salt Lake City ...

This role is for an engineering-minded Support Manager with deep technical knowledge and strong customer relationship skills -- someone who can drive rigorous engineering outcomes while delivering an ...

We are seeking a Customer Support Manager to support the CX organization and our customers through the development and optimization of processes that ensure the best customer support and strategy as ...

Customer Support Manager

Chicago, IL · On-site

$80 - $100/hr

We are hiring our first Customer Support Manager to build and scale our Support function from the ground up. This is a hands‑on leadership role where you will manage a small team of Customer ...

... support to customers both on and off site. Work directly with ThyssenKrupp Management and Supervisors to ensure customer requirements are implemented. Key Accountabilities: * Coordinate sorting ...

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Customer Support Manager AFPSL - Heath, OH 43056 Job Summary The Customer Support Manager is responsible for the overall operations of Purchasing, Scheduling, Supply, and Shipping and Receiving.

FSQA Customer Support Manager

Aurora, IL · On-site

$46.94 - $70.42/hr

The Manager-FSQA Customer Support role will serve as a resource to key customers by supporting North America Zone FSQA Directors, processing plants and other OSI functions by working directly with ...

Associate Customer Support Manager

California, MD · On-site +1

$14 - $19.25/hr

Bachelor's degree OR 2+ years of experience in one of the following: customer service, customer support, sales support, account management, Motorola services, IT, project management, military ...

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Valassis Jobs Information

Customer Support Manager

FURNITURE CONNECTION, INC.

Hopkinsville, KY • On-site

$19/hr

Full-time

Posted 19 days ago


Job description

Description:

Customer Support Manager – Furniture Retail

Starting Pay: $19.00 per hour


Are you organized, dependable, and comfortable helping both customers and coworkers solve problems? Furniture Connection is looking for a Customer Support Manager to help lead the daily office and customer support operations at our store.

This is a hands-on leadership role within a close-knit team of approximately 8-10 employees. You will directly oversee one customer support team member while working closely with store leadership and the sales team to ensure each customer’s experience runs smoothly—from checkout and financing through delivery and post-sale support.

Requirements:

What You’ll Do


Support Customers

  • Provide friendly, professional assistance to customers in person and by phone.
  • Help resolve customer questions, concerns, and service issues.
  • Follow up on customer needs and ensure issues are handled promptly.
  • De-escalate difficult situations with patience, confidence, and professionalism.

Keep Transactions Running Smoothly

  • Help ensure customer orders, payments, financing documents, and delivery information are accurate.
  • Support a smooth handoff between the sales team and office.
  • Identify and resolve checkout or order-processing issues before they affect the customer.
  • Maintain accurate customer account and financing records.

Lead the Customer Support Function

  • Provide daily guidance, training, and support to one customer support employee.
  • Ensure office procedures, checklists, and administrative responsibilities are completed.
  • Coach for accuracy, professionalism, follow-through, and excellent customer service.
  • Help create a positive, team-oriented work environment.

Support Store Operations

  • Open and close the store when scheduled.
  • Serve as Manager on Duty as needed.
  • Assist with payroll and commission reporting.
  • Complete end-of-day balancing and help resolve discrepancies.
  • Monitor purchase orders, financing timelines, and product delays.
  • Help maintain an organized, professional, and customer-ready store.

What We’re Looking For

  • Strong customer service and problem-solving skills.
  • Excellent attention to detail and follow-through.
  • Ability to remain calm and professional in challenging situations.
  • Confidence providing direction and holding others accountable.
  • Strong communication and organizational skills.
  • Dependable attendance and punctuality.
  • Comfortable learning computer systems, financing processes, and office procedures.
  • Previous retail, office, customer service, or leadership experience is preferred.

Why This Role Matters


The Customer Support Manager is an important connection between our customers, sales team, and store operations. Your organization and follow-through help ensure that promises made during the sale are carried through after the purchase.If you enjoy helping people, solving problems, and keeping a busy workplace organized, we would love to meet you.


Apply today to join the Furniture Connection team!