Valassis
Valassis

60 Valassis Customer Support Manager Jobs Hiring Near You

Global Customer Support Manager Description Reporting to the Global Customer Support Manager, the Senior Customer Support Engineer is responsible for delivering complex technical support, guidance ...

Reporting to the Customer Support Manager, this role is responsible for managing daily customer support activities including team coverage, workflow triage, employee coaching, performance management ...

Customer Support Associate

Denver, CO · Hybrid

$18 - $24.75/hr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion, and a craving for feedback. Plus, you will become a ...

Customer Support Technician

Ocoee, FL · On-site

$16 - $21.75/hr

This role will involve providing in-person and remote technical support, managing IT hardware and ... Customer Support Technician (PR913994-R175773) Location: Ocoee, FL (On-site) Duration: 700 Hours ...

Customer Support Specialist

Winona, MN · On-site

$17.50 - $23.50/hr

Create, document, and manage customer CERTs, Returns, and Rebills. * Coordinate the customer ... Support Logistics as needed, notifying customers in advance of any changes in product, volume or ...

Customer Support

Denver, CO · On-site

$80K - $140K/yr

Experience with customer support platforms (e.g., Intercom) and content management systems. * Proven track record of troubleshooting technical issues and writing clear, actionable bug tickets (e.g ...

You will play a key role in managing various legal aspects of our business while helping shape the future of the health tech industry. Role Overview We're looking for a H ead of Customer Support to ...

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Customer Support

Louisville, KY · On-site

$18 - $25/hr

The Hotmix Parts & Service Customer Support partners directly with an assigned Account Manager and provide critical support across the full sales process. This role is ideal for someone who is eager ...

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion and an appreciation for all feedback. Plus ...

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Customer Support Specialist

San Francisco, CA · On-site

$21.25 - $28.50/hr

Work collaboratively with our Customer Support Managers to streamline and scale support alongside Rogo clientele. * Work collaboratively across Product, Engineering, Sales and Post-Sales to ensure ...

Work collaboratively with our Customer Support Managers to streamline and scale support alongside Rogo clientele. * Work collaboratively across Product, Engineering, Sales and Post-Sales to ensure ...

Manager, Customer Support

Chicago, IL · On-site +1

$75K - $105K/yr

Position Overview We're seeking a Manager to join our Customer Support team in a remote role. Candidates based in the Chicago , Dallas , or Atlanta areas are preferred. In this role, you'll lead team ...

Customer Support

Muscatine, IA · On-site

$20 - $22/hr

We don't have a traditional hierarchical management structure where everyone simply "reports up ... Provide effective sales service support for all customers by efficiently processing all customer ...

Manager, Customer Support

Chicago, IL · On-site

$75K - $105K/yr

Position Overview We're seeking a Manager to join our Customer Support team in a remote role. Candidates based in the Chicago , Dallas , or Atlanta areas are preferred. In this role, you'll lead team ...

Customer Support

San Francisco, CA · On-site

$21.50 - $29.25/hr

They spend more time managing logistics than growing their business. We support the top pop ups in ... A strong customer obsession and excitement to help small business owners succeed * Comfort with ...

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Showing results 21-40

Valassis Jobs Information

Manager, Customer Support - ANZ

Cloudbeds

New Zealand, PE • Remote

Full-time

Re-posted 14 days ago


Job description

How You'll Make an Impact:

As a Customer Support Manager for APAC, you'll lead, coach, and develop a team of Customer Support Leads dedicated to delivering exceptional support to hoteliers who depend on Cloudbeds. You'll bring firsthand hotel operations experience to every escalation, every coaching conversation, and every process decision - because you understand what it means for a property when their technology isn't working. This is a role for someone who is not afraid to pick up the phone and call a customer directly to fix a problem, who leads their team by example, and who gets energized by helping people grow. 

Our Customer Support Team:

Our Customer Support team is where hospitality expertise meets technology - a remote group of former hoteliers and customer experience professionals who hold themselves to a high standard because they know the impact their work has on real properties around the world. We move fast, support each other, and genuinely care about the outcomes we deliver for our customers. If you lead by example, stay calm under pressure, and bring the kind of ownership mentality that comes from working in an operation that never sleeps, you'll feel right at home here. 

What You Bring to the Team:

  • Lead, coach, and develop a team of Customer Support Leads - setting clear goals, conducting regular 1:1s, and creating an environment where people grow and do their best work
  • Act as the primary escalation point for complex customer issues, drawing on your hotel operations background to understand the real business impact and drive resolution with urgency and empathy
  • Own and drive key support metrics including CSAT, NPS, SLA adherence, and First Contact Resolution, surfacing trends and opportunities to senior leadership regularly
  • Champion a culture where the team takes ownership of outcomes and customers feel the difference - including picking up the phone when that's what it takes to resolve an issue
  • Leverage Cloudbeds' AI tools to improve team efficiency and help your team work smarter
  • Use customer feedback and ticket trend data to identify what isn't working and fix it structurally - not just case by case
  • Partner cross-functionally with Product, Engineering, and CS leadership to surface customer patterns and contribute to initiatives that improve service quality at scale
  • Hire, develop, and retain team members through honest coaching, meaningful feedback, and genuine investment in their growth

What Sets You Up for Success:

  • Bring significant direct experience in hotel or resort operations - front office, property management, revenue management, F&B, or events at a quality independent, managed, or branded property. This is a firm requirement for this role
  • Demonstrate 2+ years of experience leading or supervising a customer-facing team, with a proven ability to set goals, coach performance, and build a collaborative remote culture
  • Show strong technical aptitude and learning agility - you pick up new tools quickly, troubleshoot independently, and thrive in environments where the technology and processes are constantly evolving
  • Thrive in a fast-paced, high-change environment - Cloudbeds moves quickly, and the ability to lead your team through ambiguity and rapid iteration is essential to success in this role
  • Bring exceptional communication and interpersonal skills - comfortable engaging directly with customers at all levels, including in high-stakes or escalated situations
  • English fluency is required. 

Bonus Skills to Stand Out:

  • Experience with mid-market or multi-property hospitality - management companies, branded clusters, ownership groups, or resort operations is a strong differentiator
  • Created solutions and agents using AI to help improve efficiency and quality of customer service.

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