As a Customer Support Manager for APAC, you'll lead, coach, and develop a team of Customer Support Leads dedicated to delivering exceptional support to hoteliers who depend on Cloudbeds. You'll bring ...

60 Valassis Customer Support Manager Jobs Hiring Near You
As a Customer Support Manager for APAC, you'll lead, coach, and develop a team of Customer Support Leads dedicated to delivering exceptional support to hoteliers who depend on Cloudbeds. You'll bring ...
Customer Support Manager (Super Puma + H160)
Grand Prairie, TX · On-site
$120 - $165/hr
We are seeking a powerhouse Customer Support Manager to act as the ultimate strategic champion and primary face of Airbus for an elite portfolio of operators. This isn't your average account ...
New
Customer Support Manager (Super Puma + H160)
Grand Prairie, TX · On-site
$120 - $165/hr
We are seeking a powerhouse Customer Support Manager to act as the ultimate strategic champion and primary face of Airbus for an elite portfolio of operators. This isn't your average account ...
New
Customer Support Manager MRO North America
Herndon, VA · On-site
$90K - $106K/yr
Min 2+ years experience with Customer Support required * Education or previous experience in the aviation industry (OEM, MRO, Airlines) considered an asset * Project Management experience preferred
Customer Support Manager MRO North America
Herndon, VA · On-site
$90K - $106K/yr
Min 2+ years experience with Customer Support required * Education or previous experience in the aviation industry (OEM, MRO, Airlines) considered an asset * Project Management experience preferred
Senior Customer Support Engineer
Detroit, MI · On-site
$90 - $120/hr
Global Customer Support Manager Description Reporting to the Global Customer Support Manager, the Senior Customer Support Engineer is responsible for delivering complex technical support, guidance ...
Senior Customer Support Engineer
Detroit, MI · On-site
$90 - $120/hr
Global Customer Support Manager Description Reporting to the Global Customer Support Manager, the Senior Customer Support Engineer is responsible for delivering complex technical support, guidance ...
Customer Support Supervisor
Charlotte, NC · On-site
Reporting to the Customer Support Manager, this role is responsible for managing daily customer support activities including team coverage, workflow triage, employee coaching, performance management ...
Customer Support Supervisor
Charlotte, NC · On-site
Reporting to the Customer Support Manager, this role is responsible for managing daily customer support activities including team coverage, workflow triage, employee coaching, performance management ...
Customer Support Associate
Denver, CO · Hybrid
$18 - $24.75/hr
Reporting to a Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion, and a craving for feedback. Plus, you will become a ...
Customer Support Associate
Denver, CO · Hybrid
$18 - $24.75/hr
Reporting to a Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion, and a craving for feedback. Plus, you will become a ...
Customer Support Technician
Ocoee, FL · On-site
$16 - $21.75/hr
This role will involve providing in-person and remote technical support, managing IT hardware and ... Customer Support Technician (PR913994-R175773) Location: Ocoee, FL (On-site) Duration: 700 Hours ...
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Customer Support Technician
Ocoee, FL · On-site
$16 - $21.75/hr
This role will involve providing in-person and remote technical support, managing IT hardware and ... Customer Support Technician (PR913994-R175773) Location: Ocoee, FL (On-site) Duration: 700 Hours ...
Customer Support Specialist
Winona, MN · On-site
$17.50 - $23.50/hr
Create, document, and manage customer CERTs, Returns, and Rebills. * Coordinate the customer ... Support Logistics as needed, notifying customers in advance of any changes in product, volume or ...
Customer Support Specialist
Winona, MN · On-site
$17.50 - $23.50/hr
Create, document, and manage customer CERTs, Returns, and Rebills. * Coordinate the customer ... Support Logistics as needed, notifying customers in advance of any changes in product, volume or ...
Customer Support Representative
Scottsdale, AZ · On-site
$55K - $60K/yr
Job Title Customer Support Representative Department Customer Support Reports To Customer Support Manager Location Scottsdale, AZ Primary Objectives of Position The Customer Support Representative ...
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Customer Support Representative
Scottsdale, AZ · On-site
$55K - $60K/yr
Job Title Customer Support Representative Department Customer Support Reports To Customer Support Manager Location Scottsdale, AZ Primary Objectives of Position The Customer Support Representative ...
Manager, Customer Support
Fort Collins, CO · On-site
$85 - $120/hr
The Customer Support Representative Manager leads the Americas service operations, ensuring exceptional customer support and responsiveness to customer inquiries. This role is responsible for ...
Manager, Customer Support
Fort Collins, CO · On-site
$85 - $120/hr
The Customer Support Representative Manager leads the Americas service operations, ensuring exceptional customer support and responsiveness to customer inquiries. This role is responsible for ...
Customer Support
Denver, CO · On-site
$80K - $140K/yr
Experience with customer support platforms (e.g., Intercom) and content management systems. * Proven track record of troubleshooting technical issues and writing clear, actionable bug tickets (e.g ...
Customer Support
Denver, CO · On-site
$80K - $140K/yr
Experience with customer support platforms (e.g., Intercom) and content management systems. * Proven track record of troubleshooting technical issues and writing clear, actionable bug tickets (e.g ...
Head of Customer Support
Manhattan, NY · On-site
You will play a key role in managing various legal aspects of our business while helping shape the future of the health tech industry. Role Overview We're looking for a H ead of Customer Support to ...
Head of Customer Support
Manhattan, NY · On-site
You will play a key role in managing various legal aspects of our business while helping shape the future of the health tech industry. Role Overview We're looking for a H ead of Customer Support to ...
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Customer Support
Louisville, KY · On-site
$18 - $25/hr
The Hotmix Parts & Service Customer Support partners directly with an assigned Account Manager and provide critical support across the full sales process. This role is ideal for someone who is eager ...
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Be Seen First
Customer Support
Louisville, KY · On-site
$18 - $25/hr
The Hotmix Parts & Service Customer Support partners directly with an assigned Account Manager and provide critical support across the full sales process. This role is ideal for someone who is eager ...
Customer Support Associate
Atlanta, GA · On-site
$16.75 - $23/hr
Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion and an appreciation for all feedback. Plus ...
New
Customer Support Associate
Atlanta, GA · On-site
$16.75 - $23/hr
Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion and an appreciation for all feedback. Plus ...
New
Customer Support Specialist
San Francisco, CA · On-site
$21.25 - $28.50/hr
Work collaboratively with our Customer Support Managers to streamline and scale support alongside Rogo clientele. * Work collaboratively across Product, Engineering, Sales and Post-Sales to ensure ...
Customer Support Specialist
San Francisco, CA · On-site
$21.25 - $28.50/hr
Work collaboratively with our Customer Support Managers to streamline and scale support alongside Rogo clientele. * Work collaboratively across Product, Engineering, Sales and Post-Sales to ensure ...
Customer Support Specialist
San Francisco, CA · On-site
$110K - $130K/yr
Work collaboratively with our Customer Support Managers to streamline and scale support alongside Rogo clientele. * Work collaboratively across Product, Engineering, Sales and Post-Sales to ensure ...
Customer Support Specialist
San Francisco, CA · On-site
$110K - $130K/yr
Work collaboratively with our Customer Support Managers to streamline and scale support alongside Rogo clientele. * Work collaboratively across Product, Engineering, Sales and Post-Sales to ensure ...
Manager, Customer Support
Chicago, IL · On-site +1
$75K - $105K/yr
Position Overview We're seeking a Manager to join our Customer Support team in a remote role. Candidates based in the Chicago , Dallas , or Atlanta areas are preferred. In this role, you'll lead team ...
Manager, Customer Support
Chicago, IL · On-site +1
$75K - $105K/yr
Position Overview We're seeking a Manager to join our Customer Support team in a remote role. Candidates based in the Chicago , Dallas , or Atlanta areas are preferred. In this role, you'll lead team ...
Customer Support
Muscatine, IA · On-site
$20 - $22/hr
We don't have a traditional hierarchical management structure where everyone simply "reports up ... Provide effective sales service support for all customers by efficiently processing all customer ...
Customer Support
Muscatine, IA · On-site
$20 - $22/hr
We don't have a traditional hierarchical management structure where everyone simply "reports up ... Provide effective sales service support for all customers by efficiently processing all customer ...
Manager, Customer Support
Chicago, IL · On-site
$75K - $105K/yr
Position Overview We're seeking a Manager to join our Customer Support team in a remote role. Candidates based in the Chicago , Dallas , or Atlanta areas are preferred. In this role, you'll lead team ...
Manager, Customer Support
Chicago, IL · On-site
$75K - $105K/yr
Position Overview We're seeking a Manager to join our Customer Support team in a remote role. Candidates based in the Chicago , Dallas , or Atlanta areas are preferred. In this role, you'll lead team ...
Customer Support
San Francisco, CA · On-site
$21.50 - $29.25/hr
They spend more time managing logistics than growing their business. We support the top pop ups in ... A strong customer obsession and excitement to help small business owners succeed * Comfort with ...
New
Customer Support
San Francisco, CA · On-site
$21.50 - $29.25/hr
They spend more time managing logistics than growing their business. We support the top pop ups in ... A strong customer obsession and excitement to help small business owners succeed * Comfort with ...
New
Valassis Jobs Information
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Job description
How You'll Make an Impact:
As a Customer Support Manager for APAC, you'll lead, coach, and develop a team of Customer Support Leads dedicated to delivering exceptional support to hoteliers who depend on Cloudbeds. You'll bring firsthand hotel operations experience to every escalation, every coaching conversation, and every process decision - because you understand what it means for a property when their technology isn't working. This is a role for someone who is not afraid to pick up the phone and call a customer directly to fix a problem, who leads their team by example, and who gets energized by helping people grow.
Our Customer Support Team:
Our Customer Support team is where hospitality expertise meets technology - a remote group of former hoteliers and customer experience professionals who hold themselves to a high standard because they know the impact their work has on real properties around the world. We move fast, support each other, and genuinely care about the outcomes we deliver for our customers. If you lead by example, stay calm under pressure, and bring the kind of ownership mentality that comes from working in an operation that never sleeps, you'll feel right at home here.
What You Bring to the Team:
- Lead, coach, and develop a team of Customer Support Leads - setting clear goals, conducting regular 1:1s, and creating an environment where people grow and do their best work
- Act as the primary escalation point for complex customer issues, drawing on your hotel operations background to understand the real business impact and drive resolution with urgency and empathy
- Own and drive key support metrics including CSAT, NPS, SLA adherence, and First Contact Resolution, surfacing trends and opportunities to senior leadership regularly
- Champion a culture where the team takes ownership of outcomes and customers feel the difference - including picking up the phone when that's what it takes to resolve an issue
- Leverage Cloudbeds' AI tools to improve team efficiency and help your team work smarter
- Use customer feedback and ticket trend data to identify what isn't working and fix it structurally - not just case by case
- Partner cross-functionally with Product, Engineering, and CS leadership to surface customer patterns and contribute to initiatives that improve service quality at scale
- Hire, develop, and retain team members through honest coaching, meaningful feedback, and genuine investment in their growth
What Sets You Up for Success:
- Bring significant direct experience in hotel or resort operations - front office, property management, revenue management, F&B, or events at a quality independent, managed, or branded property. This is a firm requirement for this role
- Demonstrate 2+ years of experience leading or supervising a customer-facing team, with a proven ability to set goals, coach performance, and build a collaborative remote culture
- Show strong technical aptitude and learning agility - you pick up new tools quickly, troubleshoot independently, and thrive in environments where the technology and processes are constantly evolving
- Thrive in a fast-paced, high-change environment - Cloudbeds moves quickly, and the ability to lead your team through ambiguity and rapid iteration is essential to success in this role
- Bring exceptional communication and interpersonal skills - comfortable engaging directly with customers at all levels, including in high-stakes or escalated situations
- English fluency is required.
Bonus Skills to Stand Out:
- Experience with mid-market or multi-property hospitality - management companies, branded clusters, ownership groups, or resort operations is a strong differentiator
- Created solutions and agents using AI to help improve efficiency and quality of customer service.
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About CloudBeds
Sourced by ZipRecruiter
Industry
Traveler accommodation
Company size
51 - 200 Employees
Headquarters location
San Diego, CA, US
Year founded
2012