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Gridhawk

66 Gridhawk Customer Support Manager Jobs Hiring Near You

GridHawk

Area Manager

Independence, MO · On-site

GridHawk LLC ( is a premier provider of utility locating and other damage prevention services. Our ... Also supporting our mission is an array of advanced technology, the centerpiece of which is our ...

GridHawk

Area Manager

Pelham, AL · On-site

GridHawk LLC ( is a premier provider of utility locating and other damage prevention services. Our ... Also supporting our mission is an array of advanced technology, the centerpiece of which is our ...

GridHawk

Area Manager

Montgomery, AL · On-site

GridHawk LLC ( is a premier provider of utility locating and other damage prevention services. Our ... Also supporting our mission is an array of advanced technology, the centerpiece of which is our ...

GridHawk LLC

Area Manager

Opelika, AL · On-site

GridHawk LLC ( is a premier provider of utility locating and other damage prevention services. Our ... Also supporting our mission is an array of advanced technology, the centerpiece of which is our ...

GridHawk

Locate Technician

Hennessey, OK · On-site

$36K - $46K/yr

GridHawk LLC is an equal opportunity employer. All employees can advance within the company, based ... Communication with management team, contractor and utility customer to ensure a damage free ...

GridHawk

Locate Technician

Toledo, OH · On-site

$36K - $39K/yr

GridHawk LLC is an equal opportunity employer. All employees can advance within the company based ... Communicate with management team, contractors, and utility customers to ensure a damage-free ...

GridHawk

Advanced Locating Lead

Fort Wayne, IN · On-site

They will work daily with the Operations Manager to coordinate in field duties for their team ... Service duties include leading and providing the team with direction, focus, and support. The Alt ...

GridHawk

MI- Utility Locate Technician

Howell, MI · On-site

$18.75 - $25.50/hr

GridHawk LLC is an equal opportunity employer. All employees can advance within the company, based ... Communication with management team, contractor and utility customer to ensure a damage free ...

GridHawk

Locate Technician

Montgomery, AL · On-site

$37K - $48K/yr

GridHawk LLC is an equal opportunity employer. All employees can advance within the company, based ... Communication with management team, contractor and utility customer to ensure a damage free ...

GridHawk

Locate Technician

Xenia, OH · On-site

$33K - $42K/yr

GridHawk LLC is an equal opportunity employer. All employees can advance within the company, based ... Communication with management team, contractor and utility customer to ensure a damage free ...

GridHawk

Locate Technician

Dayton, OH · On-site

$36K - $47K/yr

GridHawk LLC is an equal opportunity employer. All employees can advance within the company, based ... Communication with management team, contractor and utility customer to ensure a damage free ...

GridHawk

Locate Technician

Vandalia, OH · On-site

$35K - $46K/yr

GridHawk LLC is an equal opportunity employer. All employees can advance within the company, based ... Communication with management team, contractor and utility customer to ensure a damage free ...

GridHawk LLC

Locate Technician

Vandalia, OH · On-site

$35K - $46K/yr

GridHawk LLC is an equal opportunity employer. All employees can advance within the company, based ... Communication with management team, contractor and utility customer to ensure a damage free ...

GridHawk LLC

Locate Technician

Dayton, OH · On-site

$36K - $47K/yr

GridHawk LLC is an equal opportunity employer. All employees can advance within the company, based ... Communication with management team, contractor and utility customer to ensure a damage free ...

GridHawk LLC

Locate Technician

Xenia, OH · On-site

$33K - $42K/yr

GridHawk LLC is an equal opportunity employer. All employees can advance within the company, based ... Communication with management team, contractor and utility customer to ensure a damage free ...

AxisCare

Customer Support Manager

Waco, TX · On-site

- Customer Support Manager Reports To: Director of Customer Support Department: Customer Support Location: Optional Remote / In-Office Preferred (Company Headquarters, Waco, TX) Role Type: Full-Time ...

Alphabe Insight

Customer Support Manager

Atlanta, GA · On-site

$60K - $65K/yr

Customer Support Manager At Polous, we are committed to redefining marketing strategies through innovation, precision, and data-driven solutions. Located in the heart of Atlanta, GA, we specialize in ...

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Gridhawk Jobs Information

Do workers at GridHawk get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.

Does GridHawk pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and July 2026.

At GridHawk, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
50% of people say they have to use vacation days when they’re out sick.
Based on data from 12 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from GridHawk affordable enough for their workers?

Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 15 people who took the Breakroom Quiz between April 2025 and July 2026.

Do people get paid time off at GridHawk?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 14 people who took the Breakroom Quiz between June 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 86% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 14% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers at GridHawk worry about hours?

Most people don’t worry about getting enough hours.
71% of people report they don’t worry about getting enough hours.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do GridHawk workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
55% report that they don’t have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for GridHawk workers to change shifts?

Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at GridHawk?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

Do GridHawk managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at GridHawk spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at GridHawk?

Most people find it easy to take sick days.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at GridHawk good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
40% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at GridHawk feel treated with respect by their managers?

Most people feel treated with respect by their managers.
85% of people say they’re treated with respect by their managers.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at GridHawk get to take their breaks without interruption?

Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.

Is it stressful to work at GridHawk?

Some people feel stressed out here.
42% of people say they often feel stressed out at work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at GridHawk enjoy their jobs?

Most people enjoy their job.
85% of people report they enjoy their job.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at GridHawk recommend working with their team?

Most people recommend working with their team.
71% of people report that they would recommend working with their immediate team to a friend.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at GridHawk?

Most people got enough training when they started.
80% of people report they got enough training when they started working here.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at GridHawk?

Most people are given support to advance their career here.
In the last year, 69% of people report being given support to advance their career here.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think GridHawk’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
67% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how GridHawk is doing?

Only some people feel well informed about how the company is doing.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and July 2026.
What other companies are hiring for Customer Support Manager jobs?
What are the most popular jobs at Gridhawk?
What are the most popular categories at Gridhawk?
Infographic showing various Customer Support Manager job openings at Gridhawk in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Nights. Highlights an 100% Physical job distribution.

Area Manager

GridHawk

Independence, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

GridHawk rating

7.5

Company rating: 7.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Area Manager
Reports to Director of Operations
Company Overview: GridHawk LLC (https://www.gridhawk.com) is a premier provider of utility locating and other damage prevention services. Our mission is to keep communities safe by preventing damage to underground infrastructure. We provide full-spectrum outsourced asset damage-prevention and mitigation services and solutions on behalf of utility companies. GridHawk is led by a seasoned team of utility locating industry executives who collectively hold a best-in-class track record for safety and on-time performance. Also supporting our mission is an array of advanced technology, the centerpiece of which is our proprietary Keystone 811 ticket routing and workforce management system. We strive to build long-term relationships with safety-focused customers who expect industry-leading service and performance.
Job Summary:
The Area Manager is responsible for total accountable to lead and drive employees within their team on the following key measurements: OTP, Efficiency, & Quality, ensure the team is maintaining and protecting their area of coverage and following company policies and safety regulations. This position is a key component to ensure that team members are performing all tasks while complying with client and state requirements.
Primary Duties & Responsibilities will include, but are not limited to:
  • Leading and providing the team with direction, focus, and support.
  • Oversee daily scheduling of contractors and sub-contractors.
  • Route tickets to ensure optimized efficiency.
  • Game plan to achieve daily production targets, provide help if needed.
  • Review prior days documents and reports.
  • Review daily expectations and safety messages and adjust as needed.
  • Auditing documents
  • Ensuring all documents correctly comply with client's regulations.
  • Establish client quality assurance (resolve any problems if needed)
  • Ensure all team members timesheets are correct and team members are accounted for.
  • Provide expertise on all job tasks including observing, locating, marking, and documenting pipeline locations underground and exposed.
  • Dispatch and guide team members in their assignments, such as auditing, locating, verifying, and fixing problems for utility client's plants.
  • Engaging with your employees daily to ensure they have the tools, equipment and support to do their jobs.
  • Assist with the continued training and proper use of equipment for all new hires and existing team members.
  • Work with the Corporate Support staff to communicate needs for their LOA regarding but not limited to recruiting, training, development, finances, employee relations, safety, and IT.
  • Other duties as needed and assigned by higher level managers.

Qualifications / Job Requirements:
  • Excellent communication skills needed.
  • Ability to read and interrupt prints at a high level.
  • Ability to teach and demonstrate proper techniques.
  • Ability to resolve conflict between team members.
  • High School Diploma or equivalency (GED)
  • Multiple years locating and pipeline technician experience.
  • Multiple years (2-3 years preferred) of supervising locating and pipeline technicians.
  • Documentation of excellent quality ratio with in locating industry.
  • Pass a Background screening (no violations within the last 3 years)
  • Pass a DOT drug test.

Physical and Safety Requirements
  • Ability to lift over 50lbs.
  • Ability to walk/stand for multiple hours a day.
  • Reasonable accommodations are made to enable individuals with disabilities to perform essential job functions.

Benefits:
All employees are eligible to receive some form of company benefits. All benefits are available to regular, full-time employees who maintain an average of 30 hours worked per week. Qualifying employees can enjoy paid holidays and PTO. Health benefits will be available the first of the next month following 30 days of employment. The 401k and matching program are available after their 90-day introductory period.
  • Health Insurance
  • Dental Insurance
  • Term life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Vision Insurance
  • Flexible Benefits Plan
  • 401(k) Savings Plan (Matched by the company)

All employees of GridHawk LLC, are assigned proper technology to perform all work-related duties.
We will provide you the tools you need to achieve including:
  • Company laptop and smartphone

Compensation:
  • Salary and Bonus is negotiable based on experience.

GridHawk LLC is an equal opportunity employer. All employees have the ability to advance within the company.
To obtain employment with GridHawk LLC, candidates MUST complete a background check. Company policy requires no violations within the last 5 years. Candidates MUST pass a drug test.
Job Type: Full-time
Schedule:
  • 10 hour shift

Work Location: On the road

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