60 Gitlab Customer Success Manager Jobs Hiring Near You

As a Senior Manager of Product Management, you will lead one of GitLab's most strategic product portfolios: Agentic Software Delivery, spanning Continuous Integration, Artifact Management, Continuous Deployment, and Observability. This is a people leadership role. You will guide senior, domain-expert product managers and define how these connected areas evolve as AI agents take on more of the execution work in building, testing, shipping, and monitoring software.

Today these are treated as separate stages with a human making the call at each handoff. That model is changing. As agents write more of the code and take on more of the pipeline and deployment work, the real product challenge shifts to how much of that judgment the system can make on its own, safely, and how quickly a production signal turns into a fix without waiting on a human to notice it first. You will own the product vision for that shift and for how customers move from today's manual checkpoints toward more agent-driven ones, at whatever pace fits their risk tolerance.

In your first year, you will set direction across this portfolio, strengthen alignment with engineering and go to market partners, and give GitLab customers a clearer path for managing software delivery at scale. This role suits a product leader who can connect technical strategy, commercial outcomes, and team development while influencing across a broad part of GitLab's platform.

• Lead a team of senior and principal product managers across Continuous Integration, Artifact Management, Continuous Deployment, and Observability, providing strategic direction, coaching, and support.
• Define the product strategy and long-term vision for GitLab's Agentic Software Delivery portfolio, with a clear point of view on how AI is changing software delivery workflows.
• Connect portfolio decisions across build, package, deploy, and monitor experiences so the customer journey is coherent across the platform.
• Collaborate with engineering leadership on platform investments, architectural direction, and trade-offs across the portfolio.
• Drive pricing, packaging, and go-to-market alignment with product marketing, sales, pricing, customer success, and solutions engineering to support commercial growth across the portfolio.
• Use customer insight and product data, including usage telemetry, retention signals, and adoption patterns, to guide roadmap prioritization and improve product adoption and retention.
• Champion migration and adoption paths that help existing customers move from current workflows to more advanced CI/CD and AI-enabled delivery models, increasing adoption across the platform.
• Model AI-native product management by using AI tools for discovery, synthesis, prototyping, roadmap exploration, and product concept development, while guiding the team to do the same.

• Experience leading product managers in a people leadership role, including setting direction, mentoring senior talent, and maintaining a high bar for product management.
• Hands-on product management experience in one or more relevant domains such as CI/CD pipelines, artifact or package management, release management, or observability.
• Ability to own a broad portfolio across multiple product areas and align teams around a shared product vision and execution model.
• Technical fluency to work credibly with engineers and architects on topics such as pipeline design, artifact workflows, deployment strategies, and observability signals like logs, metrics, and traces.
• Experience working with technical customers in developer tools, DevOps, or software delivery environments where engineers and engineering leaders are primary users.
• Comfort with pricing and packaging decisions for technical products, including working across free, commercial, and enterprise offerings.
• Strong communication and influence skills, with the ability to align executives, cross-functional partners, and customers around a clear strategy.
• Practical use of AI tools in product management workflows, along with a thoughtful view on how AI and agentic workflows are changing software delivery. We welcome candidates whose experience may come from different but transferable product and leadership paths.

We bring together senior product leaders across GitLab's software delivery platform and work closely with engineering, design, and go-to-market partners to ensure customers experience these capabilities as one connected system. We help customers manage today's delivery complexity while shaping how AI-powered and AI-native workflows influence the next generation of software delivery. As part of GitLab's all-remote organization, we collaborate asynchronously across regions with a strong focus on transparency, written communication, and clear decision-making.