Genpact
Genpact

60 Genpact Customer Service Jobs Hiring Near You

Promote Genpact's products/services by addressing or predicting clients' objectives, ensuring ... and existing customers. Qualifications Bachelors - Commerce, Bachelors - Economics, Bachelors ...

... services to potential clients. - Negotiation and Closing: Lead contract negotiations ensuring ... customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to ...

... Services community. The digital sales team has recently enjoyed good growth and made notable wins ... Genpact and client in the creation and closure of customer MSA SOW Change requests etc. - This role ...

Collaborate with team members to ensure timely completion of deliverables and adherence to service ... customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to ...

Sr. Associate - BCM - Retirement 5B

Guss, IA · Remote

$81K - $100K/yr

Collaborate with team members to ensure timely completion of deliverables and adherence to service ... customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to ...

Drive sales for Genpact's BPO, ITO, and Transformation Services, including consulting offerings ... customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to ...

... Genpact services. Responsibilities: - Responsible driving growth within a regional portfolio or ... customer communication plan to expand sphere of influence in existing and new buying centers ...

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process ...

Sr. Specialist, AD/Entra admin!

New York, NY · On-site

$50K - $68K/yr

... services. - Support policy and standards alignment for AD services. Qualifications Bachelors ... customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to ...

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting ... Familiarity with CRM systems (e.g., Salesforce) and digital tools used in sales management would be ...

... service level objectives • Provide technical support and training to end-users on automated ... customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to ...

... IT Service Management - SkillsoftSkillsoft, Microsoft Office Specialist MS Excel ... customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to ...

Showing results 21-40

Genpact Jobs Information

What is it like to work at Genpact?

Genpact is a global professional services firm that values innovation, collaboration, and client-centricity, fostering a dynamic and inclusive work environment. The company's structure is designed to promote agility and flexibility, with teams working on diverse projects and clients across various industries, and employees are encouraged to develop their skills through training and mentorship programs. Working at Genpact may appeal to candidates seeking a challenging and rewarding career in a fast-paced, global organization with opportunities for growth and professional development.

Do workers at Genpact get paid breaks?

Sometimes. Only some people get paid breaks.
38% of people say they don’t get paid breaks.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and April 2026.

Does Genpact pay people when they’re sick?

Yes. Most people get paid when they’re sick.
76% of people say they would get paid if they were sick but scheduled to work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2026.

At Genpact, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 12 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from Genpact affordable enough for their workers?

Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 15 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at Genpact?

Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 13 people who took the Breakroom Quiz between June 2025 and April 2026.

Do workers at Genpact worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and November 2025.

Do Genpact workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
57% report that they don’t have enough control over which shifts they work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and November 2025.

How easy is it for Genpact workers to change shifts?

Some people find it hard to change shifts.
36% of people report that it’s hard to change shifts if they need to.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and November 2025.

How easy is it to get time off at Genpact?

Most people find it easy to get time off.
68% of people report it’s easy to get time off.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Genpact managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and November 2025.

Do jobs at Genpact spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
10% of people report that their job takes up time that they don’t get paid for.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and November 2025.

How easy is it to take sick days at Genpact?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Genpact feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Genpact get to take their breaks without interruption?

Only some people get breaks without interruption.
36% of people report that their breaks get interrupted.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at Genpact?

Most people feel stressed out here.
79% of people say they often feel stressed out at work.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Genpact enjoy their jobs?

Only some people enjoy their job.
57% of people report they don’t enjoy their job.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Genpact recommend working with their team?

Not many people recommend working with their team.
79% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at Genpact?

Some people didn’t get enough training when they started.
62% of people report they didn’t get enough training when they started working here.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at Genpact?

Only some people are given support to advance their career here.
In the last year, 56% of people report not being given support to advance their career here.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think Genpact’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
92% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how Genpact is doing?

Most people don’t feel well informed about how the company is doing.
70% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and April 2026.
What are the most popular categories at Genpact?
Infographic showing various Customer Service job openings at Genpact in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 71% Physical, and 29% Remote job distribution.
Global Relationship Manager- 3

Global Relationship Manager- 3

Genpact

Chicago, IL • On-site

Full-time

Posted 17 days ago


Genpact rating

6.8

Company rating: 6.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

132nd of 204 rated it services


Job description

Global Relationship Manager
Ready to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Responsibilities:
Develop and strengthen relationships with CPG sales organizations, creating effective go-to-market strategies for business growth.
Design creative and profitable commercial models that enhance Genpact's value proposition and drive revenue growth.
Build and implement data strategies to guide effective promotional planning and execution, ensuring optimal outcomes.
Collaborate with Sales and Operations senior leadership to generate momentum for new deals, ensuring successful conversion and delivery.
Manage the resolution of cross-functional client issues, ensuring efficient and timely responses to client needs.
Develop a growth strategy focused on both financial success and client satisfaction, ensuring a balanced approach to business development.
Ensure operational excellence through governance, project prioritization, and effective resource optimization across teams.
Conduct research to identify new markets and customer needs within the Deduction Management space, tailoring strategies to meet those demands.
Foster an innovative mindset by identifying process improvement opportunities that optimize workflows, reduce costs, and increase client value.
Translate strategic vision into actionable plans that drive business success and customer outcomes.
Build and manage collateral for customer meetings, collaborating with Sales, Operations, Value Share, Transformation, and Digital teams.
Cultivate a transformation mindset, identifying opportunities for automation and process improvement to enhance service delivery.
Promote Genpact's products/services by addressing or predicting clients' objectives, ensuring alignment with their business needs.
Develop and present business case studies that demonstrate the impact of Genpact's value-sharing approach for both new and existing customers.
Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
ITIL Foundation Certificate in IT Service Management - AxelosAxelos
Required Skills
Customer Relationship Management (CRM), Financial Analysis Reporting, Global Business Strategies, Sales, Sales Forecasting
Language
English, English
Language Proficiency -
Advanced - C1
Additional Job Location -
Job Type
Regular
Master Skill List -
Relationship Management
Remote Type -
Hybrid
Work Shift -
Day Job (United States of America)
The approximate annual base compensation range for this position is:
100,000 to 125,000 USD
"Los Angeles, California based candidates are not eligible for this role. Chicago area candidates are eligible for this role only."
The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.
Why join Genpact?
Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
Make an impact - Help global enterprises solve business challenges that matter
Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

What Genpact employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Genpact logo

About Genpact

Sourced by ZipRecruiter

Genpact is a global Professional Services firm delivering the outcomes that transform our Clients' Businesses and shape their future. We're guided by our real world experience Redesigning and Running thousands of processes for hundreds of Global Companies. Our Clients including many in the Global Fortune 500 partner with us for our unique ability to combine deep industry and functional expertise, Leading talent, and Proven Methodologies to drive Collaborative Innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our Clients and their Customers, running digitally enabled operations and applying our Data Tech AI services to design, Build, and Transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people.

Industry

It services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1997

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