ZipRecruiter

Log In

Genesys
Genesys

61 Genesys Cloud Operations Engineer Jobs Hiring Near You

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$61 - $81.50/hr

Tune communications platforms to maximum operational capacity, this includes the omni channel ... Genesys Pure Cloud experience required * 3 - 5+ years' experience in a purely technical role ...

previous page

Showing results 61-61

All JobsGenesys JobsGenesys Cloud Operations Engineer Jobs

Genesys Jobs Information

What is it like to work at Genesys?

Genesys is a customer experience company that values innovation, collaboration, and customer-centricity, fostering a dynamic and inclusive work environment.

The company's global teams are structured to support a wide range of roles, from software engineering and product development to sales and customer success, with a focus on delivering cutting-edge solutions for customer engagement and experience management. Genesys employees work in a fast-paced, agile environment that encourages experimentation, learning, and growth.

Working at Genesys may appeal to candidates who are passionate about technology, customer experience, and innovation, as the company offers opportunities to work on complex problems, collaborate with diverse teams, and contribute to the development of industry-leading solutions.

What makes Genesys an attractive place to work?

Genesys is a leading provider of customer experience and contact center solutions, recognized for its innovative approach to customer engagement and its commitment to helping businesses deliver exceptional customer experiences.

The company offers a dynamic and collaborative work environment that fosters innovation, creativity, and teamwork, with opportunities for employees to work on cutting-edge projects and contribute to the development of new technologies and solutions.

Joining Genesys provides professionals with opportunities to make a meaningful impact, drive business growth, and develop their skills in a rapidly evolving industry, with a focus on customer experience, artificial intelligence, and cloud-based solutions.

What other companies are hiring for Cloud Operations Engineer jobs?

What are the most popular jobs at Genesys?

What are the most popular categories at Genesys?

Infographic showing various Cloud Operations Engineer job openings at Genesys in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 37% Physical, and 63% Remote job distribution.

Genesys Cloud Engineer

EmblemHealth

New York, NY • On-site

$61 - $81.50/hr

Full-time

Re-posted 23 days ago

EmblemHealth rating

9.2

Company rating: 9.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

21st of 310 rated insurance

Job description

REMOTE

Summary of Position

  • Design, implement, and operate a Genesys Cloud environment.
     
  • Act as technical interface between the business and various IT teams to develop business solutions delivered via the Genesys contact center application utilizing the EmblemHealth data ecosystem to fulfill customer requests
     
  • Participate in the planning, design, implementation, maintenance, monitoring, and support of all aspects of the Telecommunications Architecture across the enterprise, this includes all multichannel communications
     
  • Design, implement, and operate multi-vendor integrated solutions spanning CRM, AI virtual agents, workforce engagement, APIs, and cloud services.
     
  • Apply experience in Contact Center as a Service (CCaaS), Customer Experience (CX), AI, or Cloud Communications.
     
  • Understand contact center ecosystems including CRM integrations (Salesforce), REST APIs, and system integrations.
     
  • Responsible for the daily management of all aspects of the cloud native Telecommunication environments that support the enterprise. 
     
  • Implement technology upgrades to maximize value (ROI) to the organization


Principal Accountabilities

  • Conduct discovery sessions with business Subject Matter Experts to define the needs of the business; map the business needs to technical capabilities that exist today to support the business objectives.
     
  • Design and implement complex solutions that utilize Microsoft, Genesys and other technical solutions. 
     
  • Interface with multiple technical teams and the business units to create custom user experiences for our Contact Center staff.
     
  • Tune communications platforms to maximum operational capacity, this includes the omni channel experience. 
     
  • Perform investigations into operational / technical and business issues that may impact customer experience. 
     
  • Research solutions for and implement any business operations impacting incidents or tickets that are opened by the business (including call recording archives and other ancillary systems). 
     
  • Serve as escalation point for issue resolution; provide subject matter expertise into problem resolution.
     
  • Implement and manage voice network element monitoring tools as needed. 
     
  • Perform maintenance upgrades, service packs and backup of systems. 
     
  • Work with Senior Telecommunication Architect to manage physical infrastructure wiring for all offices, including planning, developing, researching, implementation, troubleshooting, maintenance, enhancements, etc.
     
  • Perform other related tasks as directed, assigned, or required. 

Qualifications

Education, Training, Licenses, Certifications

  • Bachelor's degree in information systems or related field required; Additional experience/specialized training may be considered in lieu of degree requirement. 
      
  • Unified Communications Certification on Genesis Pure Cloud preferred.


Relevant Work Experience, Knowledge, Skills, and Abilities

  • 5 - 8+ years of related work experience required
     
  • 3 - 5+ years Genesys Pure Cloud experience required
     

  • 3 - 5+ years' experience in a purely technical role implementing solutions in a CCaaS environment required
     

  • Experience with Workforce management and call recording platforms preferred
     
  • Ability to translate requirements into technical specs, and to develop/implement/enforce SLAs required
     
  • Ability to organize, prioritize, and manage multiple projects/tasks with competing deadlines required
     
  • Ability to effectively manage a heavy workload in a dynamic, fast paced environment required
     
  • Excellent communication skills (verbal, written, presentation, interpersonal, collaboration) with all audience types/levels required
     
  • Proven ability to work effectively with vendors required
Additional Information
  • Requisition ID: 1000003079
  • Hiring Range: $77,760-$149,040

What EmblemHealth employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply