ZipRecruiter

Log In

Genesys
Genesys

61 Genesys Cloud Operations Engineer Jobs Hiring Near You

INGENworks

Genesys Cloud Engineer AWS Integration

Dallas, TX · On-site

$55.50 - $74/hr

Genesys Cloud Engineer AWS Integration Location: Dallas, TX Experience: 12+ Years On C2C Job ... Implement security best practices, monitoring, logging, and operational excellence across the ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

AA2IT

Be Seen First

Genesys Cloud CX

Fort Worth, TX · On-site

$50 - $80/hr

Genesys Cloud CX. Location Fort Worth 76104 Pay : 50-80/HR on W2 This role is solely focused on Genesys Cloud CX. The hiring manager is seeking a true Subject Matter Expert with extensive, hands on ...

Aamazing IT

Genesys Cloud CX.

Fort Worth, TX · On-site

$53.50 - $71.50/hr

Genesys Cloud CX. Location Fort Worth 76104 Pay : 50-80/HR on W2 This role is solely focused on Genesys Cloud CX. The hiring manager is seeking a true Subject Matter Expert with extensive, hands on ...

AA2IT

Be Seen First

Genesys Cloud CX

Fort Worth, TX · On-site

$50 - $80/hr

Genesys Cloud CX. Location Fort Worth 76104 Pay : 50-80/HR on W2 This role is solely focused on Genesys Cloud CX. The hiring manager is seeking a true Subject Matter Expert with extensive, hands on ...

AA2IT

Genesys Cloud CX.

Fort Worth, TX · On-site

$53.50 - $71.50/hr

Genesys Cloud CX. Location Fort Worth 76104 Pay : 50-80/HR on W2 This role is solely focused on Genesys Cloud CX. The hiring manager is seeking a true Subject Matter Expert with extensive, hands on ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations, development, support, and AI-enabled solutions. The role is responsible for supporting and ...

Miratech

Genesys Cloud Architect

$66.50 - $84.75/hr

The Genesys Cloud Architect will lead the design and architecture of cloud-based contact center ... engineering teams, ensuring best practices and architectural standards are followed • Oversee ...

NWN Carousel

Senior Engineer - Genesys Cloud

Exeter, CA · On-site +1

$107K - $147K/yr

This position directly contributes to customer satisfaction, operational efficiency, and the ... engineering, cloud technologies, or telephony systems. * Handson experience with Genesys Cloud ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

next page

Showing results 1-20

All JobsGenesys JobsGenesys Cloud Operations Engineer Jobs

Genesys Jobs Information

What is it like to work at Genesys?

Genesys is a customer experience company that values innovation, collaboration, and customer-centricity, fostering a dynamic and inclusive work environment.

The company's global teams are structured to support a wide range of roles, from software engineering and product development to sales and customer success, with a focus on delivering cutting-edge solutions for customer engagement and experience management. Genesys employees work in a fast-paced, agile environment that encourages experimentation, learning, and growth.

Working at Genesys may appeal to candidates who are passionate about technology, customer experience, and innovation, as the company offers opportunities to work on complex problems, collaborate with diverse teams, and contribute to the development of industry-leading solutions.

What makes Genesys an attractive place to work?

Genesys is a leading provider of customer experience and contact center solutions, recognized for its innovative approach to customer engagement and its commitment to helping businesses deliver exceptional customer experiences.

The company offers a dynamic and collaborative work environment that fosters innovation, creativity, and teamwork, with opportunities for employees to work on cutting-edge projects and contribute to the development of new technologies and solutions.

Joining Genesys provides professionals with opportunities to make a meaningful impact, drive business growth, and develop their skills in a rapidly evolving industry, with a focus on customer experience, artificial intelligence, and cloud-based solutions.

What other companies are hiring for Cloud Operations Engineer jobs?

What are the most popular jobs at Genesys?

What are the most popular categories at Genesys?

Infographic showing various Cloud Operations Engineer job openings at Genesys in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 37% Physical, and 63% Remote job distribution.

Genesys Cloud Engineer AWS Integration

INGENworks

Dallas, TX • On-site

$55.50 - $74/hr

Other

Posted 15 days ago

Job description

Job Title: Genesys Cloud Engineer AWS Integration
Location: Dallas, TX
Experience: 12+ Years
On C2C
Job Summary
We are seeking an experienced Genesys Cloud Engineer with strong expertise in Genesys Cloud CX and AWS cloud integration. The ideal candidate will be responsible for designing, implementing, administering, and supporting Genesys Cloud solutions while developing scalable integrations with AWS services and enterprise applications. The role requires deep technical expertise in contact center technologies, cloud-native architectures, APIs, and vendor management.
Key Responsibilities
Design, configure, implement, and maintain Genesys Cloud CX solutions, including Architect flows, IVR, ACD routing, queues, digital channels, outbound campaigns, workforce engagement, and reporting.
Develop, enhance, and support Genesys Cloud configurations and platform features based on evolving business and operational requirements.
Administer Genesys Cloud environments, including user provisioning, roles and permissions, divisions, telephony, SIP trunking, and platform security.
Monitor and optimize platform performance, availability, scalability, reliability, and overall system health.
Design, develop, and maintain integrations between Genesys Cloud CX and AWS services, including AWS Lambda, API Gateway, Amazon S3, CloudWatch, SNS, SQS, DynamoDB, EventBridge, and IAM.
Build and maintain secure REST APIs, Web Services Data Actions, serverless applications, and event-driven integration solutions.
Integrate Genesys Cloud with enterprise applications such as CRM, ERP, Identity and Access Management (IAM), ServiceNow, Salesforce, and other third-party platforms.
Troubleshoot and resolve issues related to APIs, telephony, integrations, networking, authentication, and cloud infrastructure.
Collaborate with cross-functional teams, business stakeholders, architects, AWS engineers, and third-party vendors to deliver scalable contact center solutions.
Act as the primary technical liaison between the client, Genesys Cloud, AWS, telecommunications providers, and integration partners.
Coordinate vendor-led implementation activities, upgrades, platform patches, maintenance windows, and production releases while ensuring minimal business disruption.
Implement security best practices, monitoring, logging, and operational excellence across the Genesys Cloud and AWS environments.
Prepare and maintain technical documentation, solution architecture, operational procedures, and knowledge base articles.
Provide production support, root cause analysis, incident resolution, and continuous platform improvements.
Required Skills
12+ years of overall IT experience with strong expertise in Genesys Cloud CX administration and engineering.
Hands-on experience with Genesys Cloud Architect, IVR development, routing strategies, queues, digital channels, outbound campaigns, and Data Actions.
Strong experience integrating Genesys Cloud with AWS cloud services, including Lambda, API Gateway, S3, CloudWatch, SNS, SQS, DynamoDB, EventBridge, and IAM.
Experience developing REST APIs, web services, OAuth, JSON, and event-driven integrations.
Strong understanding of SIP, VoIP, telephony, call routing, and contact center architecture.
Experience with AWS serverless architecture and cloud-native integration patterns.
Knowledge of monitoring, logging, and troubleshooting using CloudWatch and related AWS services.
Experience integrating Genesys Cloud with enterprise applications such as Salesforce, ServiceNow, Microsoft Dynamics, or other CRM platforms.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and stakeholder management skills.
Preferred Qualifications
Genesys Cloud CX certifications.
AWS Certified Solutions Architect, Developer, or SysOps Administrator certification.
Experience with CI/CD pipelines, Infrastructure as Code (Terraform or CloudFormation), and DevOps practices.
Experience working in enterprise-scale contact center transformation or cloud migration projects.

Apply