Job Type Full-time, Temporary Description The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring. This ...
62 First Source Workforce Management Analyst Jobs Hiring Near You
Job Type Full-time, Temporary Description The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring. This ...
Workforce Management Analyst I
Baltimore, MD · Remote
$32.80/hr
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours ...
Quick apply
Workforce Management Analyst I
Baltimore, MD · Remote
$32.80/hr
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours ...
Workforce Management Analyst I
Baltimore, MD · Remote
$32.80/hr
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours ...
Quick apply
Workforce Management Analyst I
Baltimore, MD · Remote
$32.80/hr
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours ...
CES Workforce Management Analyst
Brooklyn Heights, OH · On-site
$75K/yr
The WFM Analysts proactively coordinates and adjusts staffing to align with contact volumes in a ... Workforce Management of Contact Center Activities - Provides recommendations for the overall ...
CES Workforce Management Analyst
Brooklyn Heights, OH · On-site
$75K/yr
The WFM Analysts proactively coordinates and adjusts staffing to align with contact volumes in a ... Workforce Management of Contact Center Activities - Provides recommendations for the overall ...
Workforce Management Analyst Senior
San Antonio, TX · On-site
$79K - $104K/yr
The Opportunity We are seeking a dedicated Workforce Management Analyst Senior to support the operational performance of the IT Service Desk and Internal Workforce Support organization through ...
Workforce Management Analyst Senior
San Antonio, TX · On-site
$79K - $104K/yr
The Opportunity We are seeking a dedicated Workforce Management Analyst Senior to support the operational performance of the IT Service Desk and Internal Workforce Support organization through ...
Workforce Management Analyst Senior
Phoenix, AZ · Hybrid
$87K - $115K/yr
The Opportunity We are seeking a dedicated Workforce Management Analyst Senior to support the operational performance of the IT Service Desk and Internal Workforce Support organization through ...
Workforce Management Analyst Senior
Phoenix, AZ · Hybrid
$87K - $115K/yr
The Opportunity We are seeking a dedicated Workforce Management Analyst Senior to support the operational performance of the IT Service Desk and Internal Workforce Support organization through ...
Workforce Management Analyst Senior
San Antonio, TX · Hybrid
$79K - $105K/yr
The Opportunity We are seeking a dedicated Workforce Management Analyst Senior to support the operational performance of the IT Service Desk and Internal Workforce Support organization through ...
Workforce Management Analyst Senior
San Antonio, TX · Hybrid
$79K - $105K/yr
The Opportunity We are seeking a dedicated Workforce Management Analyst Senior to support the operational performance of the IT Service Desk and Internal Workforce Support organization through ...
Workforce Management Analyst Senior
Phoenix, AZ · Hybrid
$85K - $113K/yr
The Opportunity We are seeking a dedicated Workforce Management Analyst Senior to support the operational performance of the IT Service Desk and Internal Workforce Support organization through ...
Workforce Management Analyst Senior
Phoenix, AZ · Hybrid
$85K - $113K/yr
The Opportunity We are seeking a dedicated Workforce Management Analyst Senior to support the operational performance of the IT Service Desk and Internal Workforce Support organization through ...
Workforce Management Analyst Senior
San Antonio, TX · Hybrid
$79K - $104K/yr
The Opportunity We are seeking a dedicated Workforce Management Analyst Senior to support the operational performance of the IT Service Desk and Internal Workforce Support organization through ...
Workforce Management Analyst Senior
San Antonio, TX · Hybrid
$79K - $104K/yr
The Opportunity We are seeking a dedicated Workforce Management Analyst Senior to support the operational performance of the IT Service Desk and Internal Workforce Support organization through ...
Responsibilities and Qualifications Core Role and Purpose The Cyber Workforce Management Analyst serves as the primary authority on cyber talent optimization, policy development, and framework ...
Responsibilities and Qualifications Core Role and Purpose The Cyber Workforce Management Analyst serves as the primary authority on cyber talent optimization, policy development, and framework ...
Responsibilities and Qualifications Core Role and Purpose The Cyber Workforce Management Analyst serves as the primary authority on cyber talent optimization, policy development, and framework ...
Responsibilities and Qualifications Core Role and Purpose The Cyber Workforce Management Analyst serves as the primary authority on cyber talent optimization, policy development, and framework ...
Responsibilities & Qualifications Core Role and Purpose The Cyber Workforce Management Analyst serves as the primary authority on cyber talent optimization, policy development, and framework ...
Responsibilities & Qualifications Core Role and Purpose The Cyber Workforce Management Analyst serves as the primary authority on cyber talent optimization, policy development, and framework ...
Core Role and Purpose The Cyber Workforce Management Analyst serves as the primary authority on cyber talent optimization, policy development, and framework compliance. This position bridges the gap ...
Core Role and Purpose The Cyber Workforce Management Analyst serves as the primary authority on cyber talent optimization, policy development, and framework compliance. This position bridges the gap ...
Overview We are seeking a Cyber Workforce Management Analyst to join our Prime Contract with the Defense Threat Reduction Agency. TekSynap is a fast growing high-tech company that understands both ...
Quick apply
Overview We are seeking a Cyber Workforce Management Analyst to join our Prime Contract with the Defense Threat Reduction Agency. TekSynap is a fast growing high-tech company that understands both ...
Senior Workforce Management Analyst
Winnipeg, MB · Hybrid
CA$85K - CA$115K/yr
Job Overview Working under minimal supervision, the Senior Workforce Management Analyst plays a key role in enabling Wawanesa to meet its operational objectives through accurate workforce forecasting ...
Senior Workforce Management Analyst
Winnipeg, MB · Hybrid
CA$85K - CA$115K/yr
Job Overview Working under minimal supervision, the Senior Workforce Management Analyst plays a key role in enabling Wawanesa to meet its operational objectives through accurate workforce forecasting ...
Senior Workforce Management Analyst
Toronto, ON · Hybrid
CA$85K - CA$115K/yr
Job Overview Working under minimal supervision, the Senior Workforce Management Analyst plays a key role in enabling Wawanesa to meet its operational objectives through accurate workforce forecasting ...
Senior Workforce Management Analyst
Toronto, ON · Hybrid
CA$85K - CA$115K/yr
Job Overview Working under minimal supervision, the Senior Workforce Management Analyst plays a key role in enabling Wawanesa to meet its operational objectives through accurate workforce forecasting ...
Senior Workforce Management Analyst
Calgary, AB · Hybrid
CA$85K - CA$115K/yr
Job Overview Working under minimal supervision, the Senior Workforce Management Analyst plays a key role in enabling Wawanesa to meet its operational objectives through accurate workforce forecasting ...
Senior Workforce Management Analyst
Calgary, AB · Hybrid
CA$85K - CA$115K/yr
Job Overview Working under minimal supervision, the Senior Workforce Management Analyst plays a key role in enabling Wawanesa to meet its operational objectives through accurate workforce forecasting ...
The Retail Workforce Management Analyst plays a critical role in translating labor data into actionable insights, partnering with various teams to optimize labor investment and improve retail ...
The Retail Workforce Management Analyst plays a critical role in translating labor data into actionable insights, partnering with various teams to optimize labor investment and improve retail ...
Strategic Workforce & Management Analyst
Alexandria, VA · On-site
$100K - $124K/yr
The Strategic Workforce & Management Analyst will provide advanced facilitation, strategic communications, stakeholder management, and data translation support to a client agency's Workforce 2030 ...
Strategic Workforce & Management Analyst
Alexandria, VA · On-site
$100K - $124K/yr
The Strategic Workforce & Management Analyst will provide advanced facilitation, strategic communications, stakeholder management, and data translation support to a client agency's Workforce 2030 ...
Strategic Workforce & Management Analyst
Washington, DC · On-site
$140K - $155K/yr
The Strategic Workforce & Management Analyst will provide advanced facilitation, strategic communications, stakeholder management, and data translation support to a client agency's Workforce 2030 ...
Quick apply
Strategic Workforce & Management Analyst
Washington, DC · On-site
$140K - $155K/yr
The Strategic Workforce & Management Analyst will provide advanced facilitation, strategic communications, stakeholder management, and data translation support to a client agency's Workforce 2030 ...
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Full-time
Re-posted 18 days ago
Job description
Job Type
Full-time, Temporary
Description
The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring. This role helps ensure the right resources are in place to meet service level expectations.
Immersion Consulting delivers high-quality contact center support for commercial financial services clients, with a focus on accuracy, compliance, and customer experience. Our teams operate in a structured, performance-driven environment, supporting both customers and internal stakeholders through efficient, professional service delivery.
All roles are based on site in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts).
Requirements
Key Responsibilities
Scheduling & Staffing Support
• Assist in creating and maintaining staff schedules based on forecasted demand
• Track and update schedule changes, time-off requests, and staffing adjustments
Real-Time Monitoring
• Monitor daily performance against service levels and staffing plans
• Identify variances and communicate recommended adjustments to supervisors
Reporting & Data Analysis
• Produce regular reports on schedule adherence, service levels, and performance trends
• Compare actual results to forecasts and highlight key variances
Forecasting Support
• Assist in analyzing historical data to support volume and staffing forecasts
• Maintain data accuracy within workforce management tools
Collaboration
• Partner with supervisors and leadership to support operational needs
• Communicate staffing risks or trends in a timely manner
Qualifications
Required
• 2-4 years of experience in contact center operations, workforce management, or analytics
• Strong Excel skills (e.g., pivot tables, basic formulas)
• Analytical mindset with attention to detail
Preferred
• Experience with workforce management tools
• Exposure to contact center scheduling or reporting
• Experience in high-volume environments
What Success Looks Like (6-12 Months)
• Produces accurate schedules and reliable reporting
• Effectively supports real-time operational needs
• Identifies trends that improve staffing efficiency
Growth Opportunities
• Senior WFM Analyst
• Capacity Planning / Forecasting roles
• Operations Strategy
Full-time, Temporary
Description
The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring. This role helps ensure the right resources are in place to meet service level expectations.
Immersion Consulting delivers high-quality contact center support for commercial financial services clients, with a focus on accuracy, compliance, and customer experience. Our teams operate in a structured, performance-driven environment, supporting both customers and internal stakeholders through efficient, professional service delivery.
All roles are based on site in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts).
Requirements
Key Responsibilities
Scheduling & Staffing Support
• Assist in creating and maintaining staff schedules based on forecasted demand
• Track and update schedule changes, time-off requests, and staffing adjustments
Real-Time Monitoring
• Monitor daily performance against service levels and staffing plans
• Identify variances and communicate recommended adjustments to supervisors
Reporting & Data Analysis
• Produce regular reports on schedule adherence, service levels, and performance trends
• Compare actual results to forecasts and highlight key variances
Forecasting Support
• Assist in analyzing historical data to support volume and staffing forecasts
• Maintain data accuracy within workforce management tools
Collaboration
• Partner with supervisors and leadership to support operational needs
• Communicate staffing risks or trends in a timely manner
Qualifications
Required
• 2-4 years of experience in contact center operations, workforce management, or analytics
• Strong Excel skills (e.g., pivot tables, basic formulas)
• Analytical mindset with attention to detail
Preferred
• Experience with workforce management tools
• Exposure to contact center scheduling or reporting
• Experience in high-volume environments
What Success Looks Like (6-12 Months)
• Produces accurate schedules and reliable reporting
• Effectively supports real-time operational needs
• Identifies trends that improve staffing efficiency
Growth Opportunities
• Senior WFM Analyst
• Capacity Planning / Forecasting roles
• Operations Strategy
About Immersion Consulting
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
11 - 50 Employees
Headquarters location
Annapolis, MD, US
Year founded
2004