Engagement Center Specialist I
Powell, OH · On-site
Online Banking and Mobile Banking access issues and inquiries, d. Online BillPay and Mobile Deposit inquiries, e. debit card transaction inquiries, hot cards, replacements, and new card account ...

Powell, OH · On-site
Online Banking and Mobile Banking access issues and inquiries, d. Online BillPay and Mobile Deposit inquiries, e. debit card transaction inquiries, hot cards, replacements, and new card account ...
Powell, OH · On-site
Online Banking and Mobile Banking access issues and inquiries, d. Online BillPay and Mobile Deposit inquiries, e. debit card transaction inquiries, hot cards, replacements, and new card account ...
Works closely with assigned Relationship Managers to manage a large and or complex portfolio of Corporate Banking clients. Oversees, along with Relationship Manager(s), receipt and ongoing review of ...
Works closely with assigned Relationship Managers to manage a large and or complex portfolio of Corporate Banking clients. Oversees, along with Relationship Manager(s), receipt and ongoing review of ...
Powell, OH · On-site +1
Bona Fide Occupational Qualifications_____ 1. A Bachelor's degree in Finance, Accounting, or related field. 2. A minimum of three (3) years banking and/or credit review or lending with emphasis on ...
Powell, OH · On-site +1
Bona Fide Occupational Qualifications_____ 1. A Bachelor's degree in Finance, Accounting, or related field. 2. A minimum of three (3) years banking and/or credit review or lending with emphasis on ...
The highly analytical and collaborative Data Marketer will support performance optimization and integrated marketing insights within our regional bank's marketing team. Reporting to the Marketing ...
The highly analytical and collaborative Data Marketer will support performance optimization and integrated marketing insights within our regional bank's marketing team. Reporting to the Marketing ...
Powell, OH · Remote
$100K - $122K/yr
Responsible for direct selling, supporting sales activities by licensed bankers and FCIA specialists, and servicing the assigned products lines offered by the Employee Benefits Unit within a defined ...
Powell, OH · Remote
$100K - $122K/yr
Responsible for direct selling, supporting sales activities by licensed bankers and FCIA specialists, and servicing the assigned products lines offered by the Employee Benefits Unit within a defined ...
Powell, OH · Remote
$100K - $122K/yr
Responsible for direct selling, supporting sales activities by licensed bankers and FCIA specialists, and servicing the assigned products lines offered by the Employee Benefits Unit within a defined ...
Powell, OH · Remote
$100K - $122K/yr
Responsible for direct selling, supporting sales activities by licensed bankers and FCIA specialists, and servicing the assigned products lines offered by the Employee Benefits Unit within a defined ...
Powell, OH · Hybrid
... bank objectives for the following: a. Tracking Policy Exceptions and running analysis reports. b. Tracking/monitoring financial statements and running analysis reports. c. Tracking/monitoring ...
Powell, OH · Hybrid
... bank objectives for the following: a. Tracking Policy Exceptions and running analysis reports. b. Tracking/monitoring financial statements and running analysis reports. c. Tracking/monitoring ...
The Equipment Finance Group Middle Market Sales Officer is a senior sales professional responsible for developing and managing relationships with First Commonwealth Bank's middle-market and ...
The Equipment Finance Group Middle Market Sales Officer is a senior sales professional responsible for developing and managing relationships with First Commonwealth Bank's middle-market and ...
The Equipment Finance Group Middle Market Sales Officer is a senior sales professional responsible for developing and managing relationships with First Commonwealth Bank's middle-market and ...
The Equipment Finance Group Middle Market Sales Officer is a senior sales professional responsible for developing and managing relationships with First Commonwealth Bank's middle-market and ...
Indiana, PA · On-site
Displays effective and suitable telephone etiquette when speaking to First Commonwealth Bank personnel as well as clients and venfors. 12. May be eligible for Telecommuting. Equal Opportunity ...
Indiana, PA · On-site
Displays effective and suitable telephone etiquette when speaking to First Commonwealth Bank personnel as well as clients and venfors. 12. May be eligible for Telecommuting. Equal Opportunity ...
Indiana, PA · On-site
Displays effective and suitable telephone etiquette when speaking to First Commonwealth Bank personnel as well as clients and venfors. 12. May be eligible for Telecommuting.
Indiana, PA · On-site
Displays effective and suitable telephone etiquette when speaking to First Commonwealth Bank personnel as well as clients and venfors. 12. May be eligible for Telecommuting.
Berwyn, PA · On-site
Displays effective and suitable telephone etiquette when speaking to First Commonwealth Bank personnel as well as clients and venfors. 12. May be eligible for Telecommuting.
Berwyn, PA · On-site
Displays effective and suitable telephone etiquette when speaking to First Commonwealth Bank personnel as well as clients and venfors. 12. May be eligible for Telecommuting.
Displays effective and suitable telephone etiquette when speaking to First Commonwealth Bank personnel as well as clients and venfors. 12. May be eligible for Telecommuting.
Displays effective and suitable telephone etiquette when speaking to First Commonwealth Bank personnel as well as clients and venfors. 12. May be eligible for Telecommuting.
Greensburg, PA · On-site
$17 - $22.25/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Greensburg, PA · On-site
$17 - $22.25/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Indiana, PA · On-site
$17 - $22.25/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Indiana, PA · On-site
$17 - $22.25/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Pittsburgh, PA · On-site
$18 - $23.50/hr
As a First Commonwealth Relationship Banker-PT you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Pittsburgh, PA · On-site
$18 - $23.50/hr
As a First Commonwealth Relationship Banker-PT you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Pittsburgh, PA · On-site
As a First Commonwealth Senior Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Pittsburgh, PA · On-site
As a First Commonwealth Senior Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Blairsville, PA · On-site
$17 - $22.25/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Blairsville, PA · On-site
$17 - $22.25/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Pittsburgh, PA · On-site
$18 - $23.50/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Pittsburgh, PA · On-site
$18 - $23.50/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Independence, OH · On-site
... First Commonwealth Insurance Agency). 15. Assists clients in obtaining specialized services from other bank departments as necessary; assists clients with specific inquiries or service problems. 16.
Independence, OH · On-site
... First Commonwealth Insurance Agency). 15. Assists clients in obtaining specialized services from other bank departments as necessary; assists clients with specific inquiries or service problems. 16.
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Full-time
Re-posted 5 days ago
8.4
Based on 14 frontline employees who took The Breakroom Quiz
38th of 173 rated banks
Handles incoming service calls from clients, or potential clients, having questions regarding their current account relationships or seeking information about additional products and services. Completes client follow up resulting from inbound calls such as account maintenance, records research, and follow up on information requests. Makes outbound non-sales calls to support various departmental and company initiatives. Initiates client conversations to determine and appropriately address client financial needs, actively seeking sales referrals of the broad range of financial services and accounts offered by the bank and its affiliates. Maintains current and detailed knowledge of all bank products and services, as well as a working knowledge of non-bank services, such as brokerage and insurance, in order to effectively promote and refer these products.
Essential Job Responsibilities__________________________________
1. Handles incoming service calls from customers including but not limited to:
a. existing deposit and loan account inquiries ,
b. account maintenance requests, including name and address changes
c. Online Banking and Mobile Banking access issues and inquiries,
d. Online BillPay and Mobile Deposit inquiries,
e. debit card transaction inquiries, hot cards, replacements, and new card account opening
f. details on rates and promotional offerings ,
g. general “switchboard” type transfers to other employees, departments
h. calls transferred from the integrated voice response system
2. Completes client follow up resulting from inbound calls (i.e. account maintenance requests, records research, appropriate mailings, outbound calls to other departments, and calls back to clients).
3. Makes outbound client service and support calls.
4. Initiates and actively participates in client conversations to determine and appropriately address client needs.
5. Actively seeks financial products and services referrals. Maintains current and detailed knowledge of all bank products and services, as well as a working knowledge of non-bank services, such as brokerage and insurance, in order to effectively promote and refer these products.
6. Participates in several departmental sales contests per year in support of sales referral goals.
7. Maintains a sense of urgency when handling phone inquiries, client follow up, and other daily activities, focusing on providing clients with the most effective and timely service possible. Ensures that the established Quality Service Goals are personally achieved on a consistent basis.
8. Completes all self-education assignments in a timely manner (i.e. online compliance training, supervisor-assigned readings/exercises).
9. Productively utilizes non-phone time to review e-mail, read Insite articles, review procedural updates, and access any Insite resources available to enhance job knowledge.
Bona Fide Occupational Qualifications___________________________
1. High school diploma or equivalent is required.
2. Exceptional customer services skills and excellent interpersonal and communication skills, and a professional manner are required.
3. Proficient computer skills and ability to learn company utilized systems is required.
4. Ability to work day, evening, and weekend hours, with possible shift changes, is required.
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