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First Citizens Bank
First Citizens Bank

60 First Citizens Bank Quality Control Analyst Jobs Hiring Near You

First Citizens Bank

Commercial Banker

Winston Salem, NC · On-site

... First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality ... Business development experience Financial analysis and credit underwriting skills Knowledge of ...

First Citizens Bank

Commercial Banker

Winston Salem, NC · On-site

... First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality ... Business development experience Financial analysis and credit underwriting skills Knowledge of ...

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First Citizens Bank Jobs Information

What is it like to work at First Citizens Bank?

First Citizens Bank is known for its community-focused culture, prioritizing customer relationships and employee development. The bank's team structure is designed to foster collaboration, with employees working in a dynamic environment that encourages open communication and teamwork to achieve shared goals. Working at First Citizens Bank may appeal to candidates who value a stable and growing organization with a strong commitment to community involvement and professional growth opportunities.

What makes First Citizens Bank an attractive place to work?

First Citizens Bank is a leading regional bank with a long history of stability and growth, offering a wide range of financial services to individuals, businesses, and institutions. The company's workplace culture values innovation, collaboration, and employee development, with opportunities for professional growth and advancement in a supportive and inclusive environment. By joining First Citizens Bank, individuals can contribute to the company's mission of delivering exceptional customer service and making a positive impact in their communities, while also advancing their own careers and achieving their personal and professional goals.

Do workers at First Citizens Bank get paid breaks?

No. Most people don’t get paid breaks.
73% of people say they don’t get paid breaks.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and July 2026.

Does First Citizens Bank pay people when they’re sick?

Yes. Most people get paid when they’re sick.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and July 2026.

At First Citizens Bank, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
82% of people say they have to use vacation days when they’re out sick.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and July 2026.

Is the health insurance from First Citizens Bank affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 36 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get paid time off at First Citizens Bank?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 32% of people with changing schedules find out their shifts one week or less ahead of time.
  • 32% of people with changing schedules find out their shifts two weeks ahead of time.
  • 5% of people with changing schedules find out their shifts three weeks ahead of time.
  • 32% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at First Citizens Bank worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 73 people who took the Breakroom Quiz between December 2024 and July 2026.

Do First Citizens Bank workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
47% report that they don’t have enough control over which shifts they work.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for First Citizens Bank workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at First Citizens Bank?

Most people find it easy to get time off.
73% of people report it’s easy to get time off.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and July 2026.

Do First Citizens Bank managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 73 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at First Citizens Bank spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 75 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at First Citizens Bank?

Most people find it easy to take sick days.
68% of people report that it’s easy to take time off if they are sick.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and July 2026.

Is a First Citizens Bank job good for students?

Most students say this is a good place to work if you’re studying.
75% of students report this is a good place to work if you’re studying.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at First Citizens Bank good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
82% of people who care for a child or other relative report this is a good place to work.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at First Citizens Bank feel treated with respect by their managers?

Most people feel treated with respect by their managers.
84% of people say they’re treated with respect by their managers.
Based on data from 43 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at First Citizens Bank get to take their breaks without interruption?

Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 40 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at First Citizens Bank?

Most people feel stressed here.
79% of people say they often feel stressed at work.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at First Citizens Bank enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at First Citizens Bank recommend working with their team?

Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get enough training when they start at First Citizens Bank?

Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get support to advance at First Citizens Bank?

Only some people are given support to advance their career here.
In the last year, 45% of people report not being given support to advance their career here.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people think First Citizens Bank’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and July 2026.

Do workers feel well informed about how First Citizens Bank is doing?

Most people feel well informed about how the company is doing.
71% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and July 2026.

What other companies are hiring for Quality Control Analyst jobs?

What are the most popular jobs at First Citizens Bank?

What are the most popular categories at First Citizens Bank?

Infographic showing various Quality Control Analyst job openings at First Citizens Bank in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 51% Physical, 20% Hybrid, and 29% Remote job distribution.

Mortgage Quality Control Specialist

First Citizens Bank

Columbia, SC

Full-time

Posted 20 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 171 rated banks

Job description

Overview
This position provides operational support for the mortgage credit decision process. Analyzes all loans sent for review to verify quality control and credit decisions, conveying discrepancies or exceptions as identified. Assists in monitoring data and files for accuracy and compliance. Ensures all mortgage loans are complete, move efficiently through the work queue, and are fully compliant with applicable legal regulations and Bank policies.
Responsibilities & Qualifications
Duties & Responsibilities:
Analysis - Reviews and interprets data in loans sent for review. Analyzes data to verify quality control and to review credit prior to loan funding. Effectively communicates analysis output and any identified exceptions.
Compliance - Reviews data quality comparing system against approved loan data to ensure accuracy and compliance with Fair Lending reporting. Assists in reviewing Home Mortgage Disclosure Act data as needed.
Documentation - Manages the queue of pre-funding quality control files to ensure review and analysis are completed in a timely, efficient manner. May assist team with other documentation related to loans and loan data.
Business Support - Performs a number of administrative and operational support tasks during the course of pre-funding quality control efforts. Remains current on Bank procedures and applicable legal regulations to ensure compliance in all activities.
Position Specific Skills:
Knowledge of statutory policies regarding mortgage loans
Knowledge of Fannie Mae, Federal Housing Administration, and Veteran Affairs underwriting guidelines
Qualifications:
Minimum Required Education and Experience: Bachelor's Degree and 1 years' experience OR High School Diploma or GED/Equivalent and 5 years' experience in Residential mortgage or Consumer loan underwriting
Preferred Education:
Preferred Area of Study:
Preferred Area of Experience:
Required Licenses or Certifications:
Preferred Licenses or Certifications:
Additional Information

Bachelor's Degree and 1 years of experience in Residential Mortgage or Consumer Loan Underwriting OR High School Diploma or GED and 5 years of experience in Residential Mortgage or Consumer Loan Underwriting

Knowledge of statutory policies regarding mortgage loans

Knowledge of Fannie Mae, Federal Housing Administration, and Veteran Affairs underwriting guidelines

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 1 years of experience in Residential Mortgage or Consumer Loan Underwriting OR High School Diploma or GED and 5 years of experience in Residential Mortgage or Consumer Loan Underwriting

Knowledge of statutory policies regarding mortgage loans

Knowledge of Fannie Mae, Federal Housing Administration, and Veteran Affairs underwriting guidelines

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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