Casual IT Support
Kenora, ON · On-site
About FIREFLY FIREFLY is a multi-service, non-profit organization committed to strengthening the ... Support network systems and provide backup technical assistance as needed * Monitor and assist with ...
Firefly Network Services
27 Firefly Technical Writer Jobs Hiring Near You
Casual IT Support
Kenora, ON · On-site
About FIREFLY FIREFLY is a multi-service, non-profit organization committed to strengthening the ... Support network systems and provide backup technical assistance as needed * Monitor and assist with ...
Account Manager
Chandler, AZ · Remote
... Firefly is a leading global provider of advanced Cloud, Networking & Security services. Our primary mission is to accelerate the adoption of new technology. We advance our mission by transferring our ...
Account Manager
Chandler, AZ · Remote
... Firefly is a leading global provider of advanced Cloud, Networking & Security services. Our primary mission is to accelerate the adoption of new technology. We advance our mission by transferring our ...
Account Manager
Chandler, AZ · On-site
... Firefly is a leading global provider of advanced Cloud, Networking & Security services. Our primary mission is to accelerate the adoption of new technology. We advance our mission by transferring our ...
Account Manager
Chandler, AZ · On-site
... Firefly is a leading global provider of advanced Cloud, Networking & Security services. Our primary mission is to accelerate the adoption of new technology. We advance our mission by transferring our ...
Customer Success Manager
New York, NY · On-site
... Firefly is an innovative data-first ad network delivering the most relevant messages at the most ... Excellent written and verbal communication skills * Ability to cultivate a "story" to describe in ...
Quick apply
Customer Success Manager
New York, NY · On-site
... Firefly is an innovative data-first ad network delivering the most relevant messages at the most ... Excellent written and verbal communication skills * Ability to cultivate a "story" to describe in ...
Customer Success Manager
$60K - $85K/yr
... Firefly is an innovative data-first ad network delivering the most relevant messages at the most ... Excellent written and verbal communication skills * Ability to cultivate a "story" to describe in ...
Customer Success Manager
$60K - $85K/yr
... Firefly is an innovative data-first ad network delivering the most relevant messages at the most ... Excellent written and verbal communication skills * Ability to cultivate a "story" to describe in ...
Customer Success Manager
New York, NY · On-site
$60K - $85K/yr
... Firefly is an innovative data-first ad network delivering the most relevant messages at the most ... Excellent written and verbal communication skills * Ability to cultivate a "story" to describe in ...
Customer Success Manager
New York, NY · On-site
$60K - $85K/yr
... Firefly is an innovative data-first ad network delivering the most relevant messages at the most ... Excellent written and verbal communication skills * Ability to cultivate a "story" to describe in ...
About FIREFLY FIREFLY is a multi-service, non-profit organization committed to strengthening the ... Strong written and verbal communication skills. * Knowledge of child and adolescent development ...
Quick apply
About FIREFLY FIREFLY is a multi-service, non-profit organization committed to strengthening the ... Strong written and verbal communication skills. * Knowledge of child and adolescent development ...
About FIREFLY FIREFLY is a multi-service, non-profit organization committed to strengthening the ... Strong written and verbal communication skills. * Knowledge of child and adolescent development ...
About FIREFLY FIREFLY is a multi-service, non-profit organization committed to strengthening the ... Strong written and verbal communication skills. * Knowledge of child and adolescent development ...
Program Coordinator
$40K - $50K/yr
... Firefly is a leading global provider of advanced Cloud, Networking & Security services. Our primary ... Excellent verbal and written communication skills Responsibilities * Coordinate external client ...
Program Coordinator
$40K - $50K/yr
... Firefly is a leading global provider of advanced Cloud, Networking & Security services. Our primary ... Excellent verbal and written communication skills Responsibilities * Coordinate external client ...
... Firefly is an innovative data-first ad network delivering the most relevant messages at the most ... Manage fleet communications, including recall service notifications and payment inquiries.
Quick apply
... Firefly is an innovative data-first ad network delivering the most relevant messages at the most ... Manage fleet communications, including recall service notifications and payment inquiries.
Program Coordinator
Chandler, AZ · On-site +1
$40K - $50K/yr
... Firefly is a leading global provider of advanced Cloud, Networking & Security services. Our primary ... Excellent verbal and written communication skills Responsibilities * Coordinate external client ...
Program Coordinator
Chandler, AZ · On-site +1
$40K - $50K/yr
... Firefly is a leading global provider of advanced Cloud, Networking & Security services. Our primary ... Excellent verbal and written communication skills Responsibilities * Coordinate external client ...
Be Seen First
Account Manager
Wenatchee, WA · On-site
$20 - $22/hr
... technical experts to ensure exceptional service * Support project coordination, proposals, and client documentation * Advocate for clients -- Fight for their best interests while representing Firefly ...
Quick apply
Be Seen First
Account Manager
Wenatchee, WA · On-site
$20 - $22/hr
... technical experts to ensure exceptional service * Support project coordination, proposals, and client documentation * Advocate for clients -- Fight for their best interests while representing Firefly ...
Administrative Assistant
Kenora, ON · On-site
About FIREFLY FIREFLY is a multi-service, non-profit organization committed to strengthening the ... Excellent verbal and written communication skills * Strong attention to detail and accuracy
New
Quick apply
Administrative Assistant
Kenora, ON · On-site
About FIREFLY FIREFLY is a multi-service, non-profit organization committed to strengthening the ... Excellent verbal and written communication skills * Strong attention to detail and accuracy
New
FIREFLY is a multi-service, non-profit organization located in Northwestern Ontario that has ... Clearly communicate in written and verbal means to the supervising RBA to keep them informed of ...
FIREFLY is a multi-service, non-profit organization located in Northwestern Ontario that has ... Clearly communicate in written and verbal means to the supervising RBA to keep them informed of ...
FIREFLY is a multi-service, non-profit organization located in Northwestern Ontario that has ... Clearly communicate in written and verbal means to the supervising RBA to keep them informed of ...
Quick apply
FIREFLY is a multi-service, non-profit organization located in Northwestern Ontario that has ... Clearly communicate in written and verbal means to the supervising RBA to keep them informed of ...
Be Seen First
Account Manager
Wenatchee, WA · On-site
$20 - $22/hr
... technical experts to ensure exceptional service * Support project coordination, proposals, and client documentation * Advocate for clients -- Fight for their best interests while representing Firefly ...
Quick apply
Be Seen First
Account Manager
Wenatchee, WA · On-site
$20 - $22/hr
... technical experts to ensure exceptional service * Support project coordination, proposals, and client documentation * Advocate for clients -- Fight for their best interests while representing Firefly ...
Fleet Support & Field Activation Associate
New York, NY · On-site
$40K - $55K/yr
... Firefly is an innovative data-first ad network delivering the most relevant messages at the most ... Manage fleet communications, including recall service notifications and payment inquiries.
Fleet Support & Field Activation Associate
New York, NY · On-site
$40K - $55K/yr
... Firefly is an innovative data-first ad network delivering the most relevant messages at the most ... Manage fleet communications, including recall service notifications and payment inquiries.
Registered Dietitian (Temporary Full Time - 1 Year - with possibility for extension)
Kenora, ON · On-site
About FIREFLY FIREFLY is a multi-service, non-profit organization committed to strengthening the ... Strong written and verbal communication skills * Ability to build trusting relationships with ...
Registered Dietitian (Temporary Full Time - 1 Year - with possibility for extension)
Kenora, ON · On-site
About FIREFLY FIREFLY is a multi-service, non-profit organization committed to strengthening the ... Strong written and verbal communication skills * Ability to build trusting relationships with ...
Fleet Support & Field Activation Associate
$40K - $55K/yr
... Firefly is an innovative data-first ad network delivering the most relevant messages at the most ... Manage fleet communications, including recall service notifications and payment inquiries.
Fleet Support & Field Activation Associate
$40K - $55K/yr
... Firefly is an innovative data-first ad network delivering the most relevant messages at the most ... Manage fleet communications, including recall service notifications and payment inquiries.
... Firefly is an innovative data-first ad network delivering the most relevant messages at the most ... Build a strong foundation in campaign execution, client services, and revenue operations * Gain ...
Quick apply
... Firefly is an innovative data-first ad network delivering the most relevant messages at the most ... Build a strong foundation in campaign execution, client services, and revenue operations * Gain ...
Firefly Network Services Jobs Information
What other companies are hiring for Technical Writer jobs?
What are the most popular jobs at Firefly?
Other
PTO
Posted 13 days ago
Job description
Are you passionate about using technology to support teams and improve service delivery?
FIREFLY is seeking a casual Information Technology (IT) Support team member to help ensure our staff have the tools and support they need to deliver high-quality programs and services across our region. This role plays an important part in keeping our systems running smoothly and supporting day-to-day technology needs.
About FIREFLY
FIREFLY is a multi-service, non-profit organization committed to strengthening the health and well-being of children, youth, and families. We provide community-based, mental health, and developmental services across Northwestern Ontario in partnership with families, schools, child care centres, and community organizations.
About the Role
As an IT Support team member, you will provide technical assistance across the organization, helping staff troubleshoot issues, maintain systems, and stay connected. Working closely with the Systems and Performance Management Team and reporting to the IT Manager, you will:
- Provide technical support and guidance to staff on computer hardware and software
- Respond to IT requests, diagnose issues, and resolve equipment or system problems
- Document and track reported issues and resolutions
- Set up and configure applications, systems, hardware, and peripherals
- Support network systems and provide backup technical assistance as needed
- Monitor and assist with anti-virus, security measures, and system updates
- Assist with maintaining the agency intranet, SharePoint, and website
- Escalate unresolved technical issues to the Senior IT Support
- Travel to FIREFLY locations to provide on-site support as required
- Perform other duties as assigned
What We're Looking For
Education & Experience
- Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- Experience supporting computer systems, hardware, and software in a workplace setting
- Familiarity with Microsoft environments (e.g. Azure, Active Directory, SharePoint, Intune)
- Experience providing user support and troubleshooting technical issues
Skills & Competencies
- Strong problem-solving and troubleshooting skills
- Clear communication and ability to explain technical concepts in plain language
- Strongorganization, time management, and documentation skills
- Ability to manage multiple requests and prioritize effectively
- Ability to work both independently and as part of a team
- Commitment to customer service and supporting staff needs
- Ability to manage conflict and problem-solve effectively
- Familiarity with security best practices and system maintenance
Conditions of Employment:
- Valid Driver's Licence and ability to travel within Northwestern Ontario
- Clear Criminal Record Check
- Ability to manage a reasonable workload with effective prioritization and follow-up
- Commitment to teamwork while working independently
- Commitment to delivering high-quality work
- Ability to support a respectful and safe workplace
- Commitment to promoting and following FIREFLY's health and safety practices
- Some evening and weekend work may be required from time to time
Why Join FIREFLY?
At FIREFLY, we believe in supporting our staff so they can support our communities. You'll join a collaborative, purpose-driven team focused on making a difference for children and families.
Benefits include:
- 4% vacation pay (as per casual employment standards)
- Flexible, casual work opportunities
- Supportive workplace culture focused on teamwork and well-being.
Interested in this position?
We encourage you to apply. Applications will be accepted untilJune 21, 2026. Only those selected for an interview will be contacted.
FIREFLY does not use artificial intelligence to screen, assess, or select applicants.
About Firefly Network Services
Sourced by ZipRecruiter
Industry
Network security
Company size
1 - 10 Employees
Headquarters location
Chicago, IL, US
Year founded
2008