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Express Courier International

101 Express Customer Service Representative Jobs Hiring Near You

Oterra

Senior Customer Service Representative

Sturtevant, WI · On-site

$18.75 - $25.75/hr

Join our fast-growing, international team and help us make natural, healthy food accessible worldwide. General Summary The Senior Customer Service Representative serves as a key customer advocate and ...

Western Express

Customer Service Rep

Nashville, TN · On-site

$15.50 - $21/hr

Job Opportunity At Western Express Western offers competitive pay, benefits, paid time off, paid ... Service Excellence: Strive for perfection in customer service delivery and proactively address any ...

Dollar Express Stores LLC

CSR - Store

Elizabeth, NJ · On-site

$16 - $22/hr

Dollar Express is the newest entrant in the dollar store segment of the retail industry ... As a Dollar Express Customer Service Representative you will be responsible for providing ...

Dollar Express Stores LLC

CSR - Store

Manhattan, NY · On-site

$17.75 - $24/hr

Dollar Express is the newest entrant in the dollar store segment of the retail industry ... As a Dollar Express Customer Service Representative you will be responsible for providing ...

Dollar Express Stores LLC

CSR - Store

Medford, MA · On-site

$16.75 - $22.75/hr

Dollar Express is the newest entrant in the dollar store segment of the retail industry ... As a Dollar Express Customer Service Representative you will be responsible for providing ...

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What is it like to work at Express?

Express is a fast-paced and dynamic company that values a customer-centric approach, emphasizing the importance of providing excellent service and quality products to its customers.

The company operates with a flat organizational structure, allowing for open communication and collaboration among team members, and its stores are designed to be visually appealing and easy to navigate, creating a welcoming shopping environment for customers. Express also prioritizes employee development, offering training programs and opportunities for advancement.

Working at Express may appeal to individuals who are passionate about the retail industry, enjoy working in a fast-paced environment, and are motivated by opportunities for growth and development within a company that values its employees and customers.

What makes Express an attractive place to work?

Express is a leading retail apparel and accessories company with a strong presence in the global market, known for its fast-fashion business model and commitment to delivering trendy and affordable products to customers. The company's workplace culture values innovation, teamwork, and customer satisfaction, providing employees with opportunities to collaborate with colleagues, develop new skills, and contribute to the success of the business. By joining Express, individuals can gain valuable retail experience, develop their skills in a dynamic and fast-paced environment, and be part of a company that is dedicated to delivering exceptional customer experiences.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Express?

Senior Customer Service Representative

Oterra

Sturtevant, WI • On-site

$18.75 - $25.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Company Description
Oterra is the global leader in naturally sourced colors for food, beverages, dietary supplements, and pet food. With over 140 years of expertise, we believe nature got it right the first time. Join our fast-growing, international team and help us make natural, healthy food accessible worldwide.
Job Description
General Summary
The Senior Customer Service Representative serves as a key customer advocate and subject matter expert within the Customer Service team. This role is dedicated to supporting Oterra's largest and most strategic customer accounts, providing a high level of service, proactive communication, and end-to-end order management. The Senior Customer Service Representative acts as the primary customer contact for assigned key accounts, building trusted relationships while ensuring exceptional execution and responsiveness. This role is responsible for resolving escalated customer issues, mentoring team members, driving continuous improvement initiatives, and serving as a liaison between customers and internal business functions. The Senior Customer Service Representative partners closely with Sales, Supply Chain, Planning, Quality, Operations, Logistics, and Finance to deliver outstanding customer experience while balancing customer needs.
Principal Duties And Responsibilities
  • Serve as the dedicated Customer Service Representative for Oterra's largest and most strategic customer accounts, building trusted relationships and ensuring an exceptional customer experience.
  • Manage the complete order fulfillment process for assigned domestic and international customer accounts, including order entry, order management, delivery coordination, and proactive communication.
  • Serve as the primary point of contact for complex customer inquiries, escalations, and service-related issues, driving timely resolution while maintaining a high level of customer satisfaction.
  • Determine product availability, pricing, lead times, shipping requirements, and customer-specific needs while proactively communicating order status, risks, and potential solutions.
  • Partner with Supply Chain, Planning, Manufacturing, Quality, Warehouse, Logistics, and Sales to resolve supply, production, inventory, and delivery challenges affecting customers.
  • Lead the coordination and resolution of Customer Service Requests (CSRs), ensuring appropriate ownership, root cause identification, and customer communication throughout the resolution process.
  • Build strong cross-functional relationships to identify process improvements, reduce service disruptions, and improve the overall customer experience for assigned accounts.
  • Act as a subject matter expert for ERP processes, customer account management, and customer service best practices while mentoring and providing guidance to Customer Service Representatives.
  • Maintain customer master data within ERP and supporting systems to ensure data integrity and compliance with customer requirements.
  • Support Accounts Receivable activities, including customer invoicing, collections support, account reconciliation, and issue resolution in partnership with Finance.
  • Coordinate sample requests, technical documentation, regulatory documentation, and other customer support activities on behalf of Sales and internal stakeholders.
  • Monitor customer service metrics, identify trends, and recommend corrective actions to improve service levels, order accuracy, and operational efficiency.
  • Participate in continuous improvement initiatives, SOP development, system enhancements, and cross-functional projects that improve customer satisfaction and business performance.
  • Assist with onboarding and training new Customer Service team members while promoting standardized processes and knowledge sharing.
  • Participate in required training and maintain knowledge of company products, systems, policies, and customer requirements.
Qualifications
Knowledge, Skills & Abilities
  1. Bachelor's Degree or 1-2 years equivalent experience preferred.
  2. Ability to read, write and speak English and Spanish fluently. Ability to speak Portuguese is a benefit.
  3. Working knowledge of logistics and manufacturing processes.
  4. Possesses a working knowledge in Microsoft Office programs, SAP and Batch Master.
  5. Ability to perform conversion calculations with units of measure, money, and other basic math functions as needed.
  6. Excellent interpersonal skills.
  7. Communicates effectively with the ability to ask the pertinent question(s) to determine customer needs.
  8. Ability to work effectively within a team environment and collaborate on issues.
  9. Familiarity with delivery schedules, routing, incoterms and carriers preferred.
  10. Proven lean process improvement mindset.
  11. Ability to flex and adapt to change.
  12. Food industry knowledge a plus

Additional Information
What We Offer
At Oterra, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:
  • Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance.
  • Financial Security: A retirement savings program with 401(k), company match, and bonus program.
  • Time for You: Paid holidays, vacation time, and personal/sick days each year.
  • Engagement in the Workplace: Monthly employee engagement events and team celebrations
  • Growth & Empowerment: A collaborative culture that encourages career growth and professional development opportunities
Equal Employment Opportunity Statement
  • Oterra is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Oterra is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. Oterra will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.

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