112 Express Customer Service Representative Jobs Hiring Near You

Overview About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. About Express Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style.

Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. About Bonobos Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience

Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 50 Guideshop locations and at www.bonobos.com. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before

Location Name Columbus Corporate Headquarters Responsibilities POSITION OVERVIEW The Digital Content Specialist position at Express is responsible for ensuring operational excellence, with a primary focus on flawless implementation, creation and management of web, email and app content, technical project partnership, and streamlining process within Bluecore, Contentstack and Target, specific to business content needs; balancing clean execution of plans with the ability to react nimbly. This position requires partnership with the Creative, Development, Merchandising, Email, CRM and Site Operations teams to bring Express' content/experience updates to fruition. Individuals in this role must be able to work after standard business hours (eCommerce routing process, nightly site content updates, and on call issue resolution) Participation in process and tool improvements to maximize eCommerce operation's efficiencies is essential to this role.

Involvement in the weekly Operations on call structure is a key requirement of this position. KEY RESPONSIBILITIES Partner with creative to optimize asset production & maintenance. Assist in prioritizing, maintaining, organizing, and archiving all assets Ownership of all Contentstack links and imagery for updated content on landing pages and experiences across all site and app (Homepage, landing pages, experience pages, Header, Footer, Disclaimer pages etc.) Manage Content Stack app related updates Responsible for scheduling, coordinating and maintenance of all Contentstack Releases for site content updates and emails QA all site flips for errors

Supports On-call rotation Manages real time updates to support business needs during business hours & off hours when on call. Communicate cross-functionally to solve issues outside authoring scope Ensure legal disclaimers are consistent and accurate with each site flip. Communicate cross-functionally on timing of projects and information needed to complete project.

Partner with Creative to execute page structure & function Build emails in Bluecore: Match email design by building, editing, and sending email proofs Publish emails and work with email team on end-to-end testing, ensuring all links are accurate Set up email test and seed lists with email/CRM teams in Adobe Campaign Responsible for building email banner logic, while giving visibility to cross functional teams for placement Ownership of all production work for email assets: Slice content into workable assets for email creation in Bluecore. REQUIRED EXPERIENCE & QUALIFICATIONS Education: Bachelor's degree or equivalent experience Experience: 3 years of related work experience in eCommerce Proficient user of Contentstack or other CMS experience, Photoshop, Microsoft Office including Excel, Outlook equivalent Understanding of web and email design principles Excellent project management, analytical, problem solving and verbal/written communication and organizational skills Highly motivated team player with a sense of ownership, a willingness to learn, and a strong desire to succeed Excellent strategic thinker Previous experience in a fast paced, retail environment eCommerce apparel experience preferred CRITICAL SKILLS & ATTRIBUTES Work start to finish on all projects including working into late hours if needed Proficiency in the use of Content Management Systems Ability to work independently and handle multilple projects on tight deadlines Ability to approach projects with flexibility and resourcefulness / working collaboratively with people at all levels within the organization Painstaking attention to detail Basic knowledge of HTML is a plus Knowledge of web and email standards and related best practices Closing If you would like to know more about the California Consumer Privacy Act click here. Applicants must be currently authorized to work full-time in the United States.

PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position. An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States

PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information. Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies

In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made. Apply