Senior Quality Assurance Manager
$65K - $75K/yr
Lead root cause analysis (RCA), corrective and preventive action (CAPA) plans, and continuous ... In addition, Everise provides benefits including medical coverage, dental, vision, disability, 401k ...
Everise
1 Everise Fraud Prevention Analyst Jobs Hiring Near You
Senior Quality Assurance Manager
$65K - $75K/yr
Lead root cause analysis (RCA), corrective and preventive action (CAPA) plans, and continuous ... In addition, Everise provides benefits including medical coverage, dental, vision, disability, 401k ...
Everise Jobs Information
Do workers at Everise get paid breaks?
Yes. Most people get paid breaks.
82% of people say they get paid breaks.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
82% of people say they get paid breaks.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
Does Everise pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
90% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between May 2025 and May 2026.
90% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between May 2025 and May 2026.
At Everise, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
81% of people say they have to use vacation days when they’re out sick.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
81% of people say they have to use vacation days when they’re out sick.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
Is the health insurance from Everise affordable enough for their workers?
Only some people say the health insurance costs are okay.
43% of people say the health insurance costs are okay
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.
43% of people say the health insurance costs are okay
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people get paid time off at Everise?
Most people get paid time off work.
91% of people say they get paid time off.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.
91% of people say they get paid time off.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and February 2026.
- 56% of people with changing schedules find out their shifts one week or less ahead of time.
- 35% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 9% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and February 2026.
Do workers at Everise worry about hours?
Some people worry about getting enough hours.
35% of people report they worry about getting enough hours.
Based on data from 40 people who took the Breakroom Quiz between February 2025 and February 2026.
35% of people report they worry about getting enough hours.
Based on data from 40 people who took the Breakroom Quiz between February 2025 and February 2026.
Do Everise workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 37 people who took the Breakroom Quiz between February 2025 and February 2026.
59% report that they don’t have enough control over which shifts they work.
Based on data from 37 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it for Everise workers to change shifts?
Most people find it hard to change shifts.
86% of people report that it’s hard to change shifts if they need to.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and February 2026.
86% of people report that it’s hard to change shifts if they need to.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and February 2026.
How easy is it to get time off at Everise?
Most people find it hard to get time off.
68% of people report it’s hard to get time off.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.
68% of people report it’s hard to get time off.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.
Do Everise managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 40 people who took the Breakroom Quiz between February 2025 and February 2026.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 40 people who took the Breakroom Quiz between February 2025 and February 2026.
Do jobs at Everise spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
24% of people report that their job takes up time that they don’t get paid for.
Based on data from 38 people who took the Breakroom Quiz between February 2025 and February 2026.
24% of people report that their job takes up time that they don’t get paid for.
Based on data from 38 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it to take sick days at Everise?
Some people find it hard to take sick days.
55% of people report that it’s hard to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.
55% of people report that it’s hard to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.
Is a Everise job good for students?
Only some students say this is a good place to work if you’re studying.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and October 2025.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and October 2025.
Is working at Everise good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
49% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and August 2026.
49% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people at Everise feel treated with respect by their managers?
Most people feel treated with respect by their managers.
91% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.
91% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Everise get to take their breaks without interruption?
Most people get breaks without interruption.
81% of people report that they get to take their breaks without interruption.
Based on data from 37 people who took the Breakroom Quiz between August 2025 and August 2026.
81% of people report that they get to take their breaks without interruption.
Based on data from 37 people who took the Breakroom Quiz between August 2025 and August 2026.
Is it stressful to work at Everise?
Most people feel stressed here.
82% of people say they often feel stressed at work.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and August 2026.
82% of people say they often feel stressed at work.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Everise enjoy their jobs?
Only some people enjoy their job.
45% of people report they don’t enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and May 2026.
45% of people report they don’t enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Everise recommend working with their team?
Only some people recommend working with their team.
63% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and August 2026.
63% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get enough training when they start at Everise?
Some people didn’t get enough training when they started.
41% of people report they didn’t get enough training when they started working here.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
41% of people report they didn’t get enough training when they started working here.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get support to advance at Everise?
Most people aren’t given support to advance their career here.
In the last year, 80% of people report not being given support to advance their career here.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.
In the last year, 80% of people report not being given support to advance their career here.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people think Everise’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
94% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
94% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
Do workers feel well informed about how Everise is doing?
Most people don’t feel well informed about how the company is doing.
78% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.
78% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.
What other companies are hiring for Fraud Prevention Analyst jobs?
What are the most popular jobs at Everise?
$65K - $75K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 8 days ago
Everise rating
4.5
Based on 91 frontline employees who took The Breakroom Quiz
64th of 72 rated call and contact centers
Job description
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!
Position Purpose:
The Senior Manager - Quality leads the end-to-end quality management framework across assigned programs and lines of business, ensuring consistent customer experience, operational performance, and compliance.
This role partners closely with Operations, Training, Workforce Management (WFM), IT, and client stakeholders to translate quality data and customer feedback into actionable insights and continuous improvement initiatives. The Senior Manager also serves as the Quality lead for new program launches, transitions, ramp-ups, and stabilization efforts while ensuring alignment with client standards, SLAs, KPIs, and compliance requirements.
Job Requirements:
Lead the end-to-end quality framework, including monitoring methodologies, scorecards, evaluation processes, sampling plans, quality standards, and calibration.
Ensure alignment with client quality standards, SLAs, contractual requirements, and key metrics such as QA Score, CSAT, NPS, FCR, AHT, and compliance accuracy.
Analyze quality, operational, transactional, and customer feedback data to identify trends, root causes, performance gaps, and improvement opportunities.
Lead root cause analysis (RCA), corrective and preventive action (CAPA) plans, and continuous improvement initiatives using Lean, Six Sigma, DMAIC, Kaizen, and related methodologies.
Partner with Operations, Training, WFM, IT, and other stakeholders to address performance and capability gaps and improve customer experience.
Drive automation and AI-assisted quality monitoring solutions, including speech/text analytics and automated QA.
Present quality performance, trends, recommendations, and improvement initiatives during client business reviews, including WBRs, MBRs, and QBRs.
Manage quality-related client escalations and serve as a trusted advisor on quality and customer experience.
Serve as the Quality lead for new program launches, transitions, ramp-ups, readiness assessments, and stabilization activities.
Ensure compliance with applicable regulatory, contractual, and client requirements, including HIPAA, PCI-DSS, GDPR, ISO 9001, and data privacy standards.
Maintain audit readiness, SOPs, quality documentation, process controls, and data integrity.
Lead, coach, and develop Quality Analysts, Supervisors, Managers, and other Quality team members while fostering accountability and continuous improvement.
Qualifications:
Bachelor's degree in Business, Engineering, Statistics, or related field; equivalent experience considered.
8+ years of Quality Management experience in BPO, CX outsourcing, or contact center environments.
3+ years of people leadership experience managing Quality teams.
Experience managing multi-site or multi-program quality operations, including launches, transitions, and ramp-ups.
Strong client-facing experience, including business reviews and quality-related escalations.
Strong knowledge of Lean, Six Sigma, DMAIC, RCA, CAPA, and continuous improvement; Six Sigma Black Belt preferred.
Advanced Excel skills and experience with BI/reporting tools such as Power BI or Tableau.
Experience with QA platforms, automated QA, and speech/text analytics tools.
Strong understanding of contact center KPIs, quality monitoring, calibration, and compliance requirements.
Excellent analytical, communication, presentation, and cross-functional leadership skills.
Compensation & Benefits:
The anticipated base salary range for this remote position is between $65,000 - $75,000. In addition, Everise provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include commission earnings and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.
If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.