Manage a portfolio of ESA customers, acting as a trusted technical and product advisor. * Develop a strong understanding of each customer's configuration, business requirements and use of Emburse ...

60 Emburse Product Manager Jobs Hiring Near You
Manage a portfolio of ESA customers, acting as a trusted technical and product advisor. * Develop a strong understanding of each customer's configuration, business requirements and use of Emburse ...
Product Manager (Travel)
Addison, TX · On-site
At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense ... The Product Manager will shape the vision and delivery of our software products and analytics ...
Product Manager (Travel)
Addison, TX · On-site
At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense ... The Product Manager will shape the vision and delivery of our software products and analytics ...
Product Manager (Travel)
Addison, TX · Hybrid
At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense ... The Product Manager will shape the vision and delivery of our software products and analytics ...
Quick apply
Product Manager (Travel)
Addison, TX · Hybrid
At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense ... The Product Manager will shape the vision and delivery of our software products and analytics ...
Product Manager (Travel)
Addison, TX · Hybrid
At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense ... The Product Manager will shape the vision and delivery of our software products and analytics ...
Product Manager (Travel)
Addison, TX · Hybrid
At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense ... The Product Manager will shape the vision and delivery of our software products and analytics ...
Product Manager (Travel)
Addison, TX · On-site
$125 - $150/hr
At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense ... The Product Manager will shape the vision and delivery of our software products and analytics ...
Product Manager (Travel)
Addison, TX · On-site
$125 - $150/hr
At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense ... The Product Manager will shape the vision and delivery of our software products and analytics ...
$125 - $150/hr
At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense ... The Product Manager will shape the vision and delivery of our software products and analytics ...
New
$125 - $150/hr
At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense ... The Product Manager will shape the vision and delivery of our software products and analytics ...
New
Manager, Financial Planning and Analysis (Fintech/SaaS)
Addison, TX · Hybrid
$102K - $134K/yr
... product adoption. The Manager will report to the Senior Director, FP&A and partner closely with GTM leadership to deliver the financial insights that drive decision-making at Emburse. This is a high ...
Quick apply
Manager, Financial Planning and Analysis (Fintech/SaaS)
Addison, TX · Hybrid
$102K - $134K/yr
... product adoption. The Manager will report to the Senior Director, FP&A and partner closely with GTM leadership to deliver the financial insights that drive decision-making at Emburse. This is a high ...
Manager, Corporate Financial Planning and Analysis (Fintech/SaaS)
Addison, TX · On-site
$102K - $134K/yr
... Emburse's most consequential financial decisions, including new product launches, investment cases, headcount and program ROI analysis. The Manager, Corporate FP&A will operate with significant ...
Manager, Corporate Financial Planning and Analysis (Fintech/SaaS)
Addison, TX · On-site
$102K - $134K/yr
... Emburse's most consequential financial decisions, including new product launches, investment cases, headcount and program ROI analysis. The Manager, Corporate FP&A will operate with significant ...
Customer Trust Lead
Dallas, TX · On-site
$80 - $100/hr
The role owns the full lifecycle of security questionnaires, DDQs, and vendor risk assessments, managing approximately 500 engagements annually across Emburse's portfolio of 14 products. Emburse is ...
Customer Trust Lead
Dallas, TX · On-site
$80 - $100/hr
The role owns the full lifecycle of security questionnaires, DDQs, and vendor risk assessments, managing approximately 500 engagements annually across Emburse's portfolio of 14 products. Emburse is ...
Senior Marketing Manager
Addison, TX · On-site
At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense ... Collaborate as a strategic partner with Product Marketing, Brand, Sales, and Partner teams to co ...
Senior Marketing Manager
Addison, TX · On-site
At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense ... Collaborate as a strategic partner with Product Marketing, Brand, Sales, and Partner teams to co ...
Manager, Financial Planning and Analysis (Fintech/SaaS)
Addison, TX · On-site
$102K - $134K/yr
... product adoption. The Manager will report to the Senior Director, FP&A and partner closely with GTM leadership to deliver the financial insights that drive decision-making at Emburse. This is a high ...
Manager, Financial Planning and Analysis (Fintech/SaaS)
Addison, TX · On-site
$102K - $134K/yr
... product adoption. The Manager will report to the Senior Director, FP&A and partner closely with GTM leadership to deliver the financial insights that drive decision-making at Emburse. This is a high ...
Manager, Corporate Financial Planning and Analysis (Fintech/SaaS)
Boston, MA · Hybrid
$114K - $150K/yr
... Emburse's most consequential financial decisions, including new product launches, investment cases, headcount and program ROI analysis. The Manager, Corporate FP&A will operate with significant ...
Quick apply
Manager, Corporate Financial Planning and Analysis (Fintech/SaaS)
Boston, MA · Hybrid
$114K - $150K/yr
... Emburse's most consequential financial decisions, including new product launches, investment cases, headcount and program ROI analysis. The Manager, Corporate FP&A will operate with significant ...
Manager, Corporate Financial Planning and Analysis (Fintech/SaaS)
Boston, MA · Hybrid
$114K - $150K/yr
... Emburse's most consequential financial decisions, including new product launches, investment cases, headcount and program ROI analysis. The Manager, Corporate FP&A will operate with significant ...
Manager, Corporate Financial Planning and Analysis (Fintech/SaaS)
Boston, MA · Hybrid
$114K - $150K/yr
... Emburse's most consequential financial decisions, including new product launches, investment cases, headcount and program ROI analysis. The Manager, Corporate FP&A will operate with significant ...
Manager, Financial Planning and Analysis (Fintech/SaaS)
Boston, MA · Hybrid
$114K - $150K/yr
... product adoption. The Manager will report to the Senior Director, FP&A and partner closely with GTM leadership to deliver the financial insights that drive decision-making at Emburse. This is a high ...
Manager, Financial Planning and Analysis (Fintech/SaaS)
Boston, MA · Hybrid
$114K - $150K/yr
... product adoption. The Manager will report to the Senior Director, FP&A and partner closely with GTM leadership to deliver the financial insights that drive decision-making at Emburse. This is a high ...
Manager, Corporate Financial Planning and Analysis (Fintech/SaaS)
Addison, TX · Hybrid
$102K - $134K/yr
... Emburse's most consequential financial decisions, including new product launches, investment cases, headcount and program ROI analysis. The Manager, Corporate FP&A will operate with significant ...
Quick apply
Manager, Corporate Financial Planning and Analysis (Fintech/SaaS)
Addison, TX · Hybrid
$102K - $134K/yr
... Emburse's most consequential financial decisions, including new product launches, investment cases, headcount and program ROI analysis. The Manager, Corporate FP&A will operate with significant ...
At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense ... Educate clients, new users, and Travel Management Company (TMC) providers on products, technology ...
At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense ... Educate clients, new users, and Travel Management Company (TMC) providers on products, technology ...
At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense ... Educate clients, new users, and Travel Management Company (TMC) providers on products, technology ...
Quick apply
At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense ... Educate clients, new users, and Travel Management Company (TMC) providers on products, technology ...
At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense ... Educate clients, new users, and Travel Management Company (TMC) providers on products, technology ...
At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense ... Educate clients, new users, and Travel Management Company (TMC) providers on products, technology ...
Customer Trust Lead
Boston, MA · On-site
The role owns the full lifecycle of security questionnaires, DDQs, and vendor risk assessments, managing approximately 500 engagements annually across Emburse's portfolio of 14 products. Emburse is ...
Customer Trust Lead
Boston, MA · On-site
The role owns the full lifecycle of security questionnaires, DDQs, and vendor risk assessments, managing approximately 500 engagements annually across Emburse's portfolio of 14 products. Emburse is ...
Manager, Financial Planning and Analysis (Fintech/SaaS)
Boston, MA · Hybrid
$114K - $150K/yr
... product adoption. The Manager will report to the Senior Director, FP&A and partner closely with GTM leadership to deliver the financial insights that drive decision-making at Emburse. This is a high ...
Quick apply
Manager, Financial Planning and Analysis (Fintech/SaaS)
Boston, MA · Hybrid
$114K - $150K/yr
... product adoption. The Manager will report to the Senior Director, FP&A and partner closely with GTM leadership to deliver the financial insights that drive decision-making at Emburse. This is a high ...
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Full-time
Posted 17 days ago
Key responsibilities
Manage a portfolio of ESA customers, acting as a trusted technical and product advisor.
Manage customer configuration changes, technical requests, and projects from requirements gathering through to delivery.
Support the resolution of complex or escalated customer issues, coordinating across internal teams where required.
Job description
Emburse Solution Advisors (ESAs) are trusted technical advisors to customers, providing ongoing product expertise, configuration support and strategic guidance to help customers maximize the value of their Emburse solutions.
Working with a portfolio of customers, the ESA combines deep product knowledge with strong consulting and customer-management skills. They partner closely with Customer Success, Support, Product and other internal teams to understand customer requirements, recommend best-practice solutions, manage configuration and change requests, resolve complex issues and proactively identify opportunities to improve the customer's use of Emburse.
The role requires the ability to manage multiple customer priorities while building strong, long-term relationships and providing a consistently high level of service.
Manage a portfolio of ESA customers, acting as a trusted technical and product advisor.
Develop a strong understanding of each customer's configuration, business requirements and use of Emburse solutions.
Consult with customers on product capabilities, configuration options and best practices to support their business requirements and long-term use of the platform.
Manage customer configuration changes, technical requests and small to large projects from requirements gathering through to delivery.
Translate customer requirements into appropriate product and configuration solutions.
Provide proactive guidance to help customers optimize their use of Emburse products and identify opportunities to improve adoption and value.
Facilitate requirements-gathering and solution-design discussions with customers and internal stakeholders.
Configure Emburse products in line with agreed customer requirements and project scope.
Manage multiple concurrent customer requests and priorities within agreed service levels and workload expectations.
Provide regular and clear communication to customers on progress, deliverables, risks and timelines.
Act as a technical product knowledge resource for colleagues and collaborate on training, testing and troubleshooting activities.
Partner closely with Customer Success Managers and other internal teams to support customer health, retention and successful outcomes.
Support the resolution of complex or escalated customer issues, coordinating across internal teams where required.
Contribute to the continuous improvement of ESA processes, documentation and ways of working.
Continuously develop product and technical knowledge through training, testing, research and collaboration with internal subject-matter experts.
Experience in a customer-facing technical, consulting, implementation, customer success or similar SaaS role.
Experience working with configurable software platforms, workflow solutions and/or financial management software is preferred.
Experience managing multiple customer requirements, projects or technical requests simultaneously.
Experience translating business requirements into practical technical or product solutions.
Experience working with enterprise customers in the Travel & Expense management industry is advantageous.
- Strong technical aptitude with the ability to develop deep product and configuration expertise.
- Strong consulting and problem-solving skills, with the ability to understand customer requirements and recommend appropriate solutions.
- Excellent written and verbal communication skills.
- Strong customer-management skills, including the ability to manage expectations, concerns and escalations.
- Ability to manage multiple priorities independently and organise workload effectively.
- Strong attention to detail and ability to work through complex customer configurations.
- Ability to collaborate effectively across Customer Success, Support, Product and other internal teams.
- Commercial and customer awareness, with an understanding of how strong technical service contributes to customer value, retention and growth.
- Knowledge of accounting systems, processes and terminology relevant to Emburse products is advantageous.
- Strong Microsoft Office skills, particularly Excel.
- Knowledge of JIRA, Confluence, Zendesk
- Basic knowledge of SQL helpful
- This role is not sponsorship eligible
- Candidates need to be legally allowed to work in Canada
About Emburse
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
San Francisco, CA, US
Year founded
2014