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DraftKings

60 Draftkings Customer Service Representative Jobs Hiring Near You

DraftKings, Inc.

Manager, Player Development

At DraftKings, AI is becoming an integral part of both our present and future, powering how work ... service to new and existing VIP customers. While leading this team, you'll drive innovation and ...

DraftKings

Database Reliability Engineer

$58.25 - $77.50/hr

At DraftKings, AI is becoming an integral part of both our present and future, powering how work ... It's transforming how we enhance customer experiences, streamline operations, and unlock new ...

DraftKings

Senior Data Engineer

Boston, MA

$115K - $156K/yr

At DraftKings, AI is becoming an integral part of both our present and future, powering how work ... It's transforming how we enhance customer experiences, streamline operations, and unlock new ...

DraftKings

Senior Lead Database Reliability Engineer

$108K - $147K/yr

At DraftKings, AI is becoming an integral part of both our present and future, powering how work ... It's transforming how we enhance customer experiences, streamline operations, and unlock new ...

DraftKings

Senior Accountant

Boston, MA

$80K - $101K/yr

At DraftKings, AI is becoming an integral part of both our present and future, powering how work ... It's transforming how we enhance customer experiences, streamline operations, and unlock new ...

DraftKings

Senior Site Reliability Engineer

Boston, MA · On-site

At DraftKings, AI is becoming an integral part of both our present and future, powering how work ... It's transforming how we enhance customer experiences, streamline operations, and unlock new ...

DraftKings

Senior Manager, HR Systems

Boston, MA · On-site

At DraftKings, AI is becoming an integral part of both our present and future, powering how work ... It's transforming how we enhance customer experiences, streamline operations, and unlock new ...

DraftKings

Database Reliability Engineer

Boston, MA

$62 - $82.25/hr

At DraftKings, AI is becoming an integral part of both our present and future, powering how work ... It's transforming how we enhance customer experiences, streamline operations, and unlock new ...

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DraftKings Jobs Information

Do workers at DraftKings get paid breaks?

Yes. Most people get paid breaks.
84% of people say they get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and May 2026.

Does DraftKings pay people when they’re sick?

Yes. Most people get paid when they’re sick.
95% of people say they would get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.

At DraftKings, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
100% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 12 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from DraftKings affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 14 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at DraftKings?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 30% of people with changing schedules find out their shifts one week or less ahead of time.
  • 10% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 60% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 10 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers at DraftKings worry about hours?

Most people don’t worry about getting enough hours.
89% of people report they don’t worry about getting enough hours.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do DraftKings workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it for DraftKings workers to change shifts?

Most people find it easy to change shifts.
69% of people report that it’s easy to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to get time off at DraftKings?

Most people find it easy to get time off.
95% of people report it’s easy to get time off.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and May 2026.

Do DraftKings managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do jobs at DraftKings spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
7% of people report that their job takes up time that they don’t get paid for.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to take sick days at DraftKings?

Most people find it easy to take sick days.
95% of people report that it’s easy to take time off if they are sick.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and May 2026.

Is working at DraftKings good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at DraftKings feel treated with respect by their managers?

Most people feel treated with respect by their managers.
94% of people say they’re treated with respect by their managers.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at DraftKings get to take their breaks without interruption?

Most people get breaks without interruption.
85% of people report that they get to take their breaks without interruption.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.

Is it stressful to work at DraftKings?

Some people feel stressed out here.
50% of people say they often feel stressed out at work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at DraftKings enjoy their jobs?

Most people enjoy their job.
71% of people report they enjoy their job.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at DraftKings recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at DraftKings?

Some people didn’t get enough training when they started.
53% of people report they didn’t get enough training when they started working here.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get support to advance at DraftKings?

Most people are given support to advance their career here.
In the last year, 79% of people report being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think DraftKings’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
65% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers feel well informed about how DraftKings is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Draftkings?

What are the most popular categories at Draftkings?

Infographic showing various Customer Service Representative job openings at Draftkings in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 89% Physical, and 11% Remote job distribution.

Associate Director of Product, Access & Identity

DraftKings, Inc.

Boston, MA • On-site

$253K - $265K/yr

Full-time

Re-posted 23 days ago

DraftKings rating

8.4

Company rating: 8.4 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

3rd of 15 rated gambling companies

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As an Associate Director, Product, Access & Identity, you'll lead the strategy and execution for the platforms that power how customers create accounts, authenticate, and manage their identities across our ecosystem. You'll set the long-term vision for Access & Identity while leading a team of Product Managers responsible for foundational customer experiences that support growth, security, and regulatory compliance. Working closely with Engineering, Design, Analytics, Legal, and business stakeholders, you'll align teams around shared priorities and deliver experiences that serve millions of customers. Your leadership will help define the future of authentication, identity, and account management across our platform.
What you'll do as an Associate Director, Product, Access & Identity
  • Lead, develop, and inspire a team of Product Managers, fostering a culture of ownership, collaboration, and continuous improvement.
  • Define and drive the long-term product strategy and roadmap for Access & Identity, balancing customer experience, platform scalability, security, and regulatory requirements.
  • Own the Access & Identity product portfolio, ensuring investments across authentication, account management, onboarding, and identity services align with company priorities and long-term platform strategy.
  • Partner closely with Engineering, Design, Analytics, Legal, Operations, and Responsible Gaming teams to deliver secure, compliant, and customer-centric identity experiences.
  • Drive the strategy for customer onboarding, authentication, and account management experiences that improve acquisition, engagement, retention, and operational efficiency.
  • Use customer insights, experimentation, and performance data to identify opportunities to improve identity experiences and inform product investment decisions.
  • Represent the Access & Identity organization in senior leadership and executive forums, influencing strategic direction, investment decisions, and cross-functional prioritization.
  • Raise the bar for product management by establishing best practices for roadmap planning, stakeholder communication, team development, and product execution.

What you'll bring
  • Bachelor's Degree or any suitable combination of education, experience, and training.
  • At least 8 years of experience in Product Management at a large-scale, growth-oriented company, including at least 4 years leading and developing high-performing Product Management teams.
  • Deep experience defining product strategy, building long-term roadmaps, and delivering complex platform capabilities across cross-functional organizations.
  • Experience leading customer identity, authentication, account management, onboarding, or access-related platforms across web and mobile experiences.
  • Strong understanding of platform architecture, security principles, authentication technologies, and regulatory considerations related to identity management.
  • Proven ability to influence senior leaders, align cross-functional teams, and drive strategic decisions across complex organizations.
  • Strong analytical and strategic thinking skills, with experience using data and customer insights to prioritize investments and measure business impact.
  • Experience building high-performing Product Management teams through coaching, mentorship, and thoughtful career development.

Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 160,000.00 USD - 200,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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