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60 Draftkings Customer Service Representative Jobs Hiring Near You

DraftKings

Customer Operations Associate

Newburgh, NY · On-site

$17/hr

At DraftKings, AI is becoming an integral part of both our present and future, powering how work ... Exceptional customer service, communication, and time management skills. * Physical ability to ...

DraftKings

Fulfillment Associate

Newburgh, NY · On-site

$17/hr

Exceptional customer service, communication, and time management skills. * Physical ability to ... DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any ...

DraftKings

VIP Lifecycle Associate, Predictions

At DraftKings, AI is becoming an integral part of both our present and future, powering how work ... You will be at the forefront of customer service excellence and operational effectiveness to build ...

DraftKings

Lifecycle Associate

Las Vegas, NV

At DraftKings, AI is becoming an integral part of both our present and future, powering how work ... You will be at the forefront of customer service excellence and operational effectiveness to build ...

DraftKings

Software Engineering Manager

At DraftKings, AI is becoming an integral part of both our present and future, powering how work ... It's transforming how we enhance customer experiences, streamline operations, and unlock new ...

New

DraftKings, Inc.

Lifecycle Associate

Las Vegas, NV · On-site

At DraftKings, AI is becoming an integral part of both our present and future, powering how work ... You will be at the forefront of customer service excellence and operational effectiveness to build ...

DraftKings

Warehouse Associate

Newburgh, NY · On-site

$17/hr

Exceptional customer service, communication, and time management skills. * Physical ability to ... DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any ...

DraftKings

Order Processing Specialist

Newburgh, NY · On-site

$17/hr

Exceptional customer service, communication, and time management skills. * Physical ability to ... DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any ...

DraftKings

Operations Associate, Jackpocket

Newburgh, NY · On-site

$17/hr

Exceptional customer service, communication, and time management skills. * Physical ability to ... DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any ...

DraftKings

Compliance Manager, Predictions

At DraftKings, AI is becoming an integral part of both our present and future, powering how work ... It's transforming how we enhance customer experiences, streamline operations, and unlock new ...

DraftKings

Logistics Associate

Newburgh, NY · On-site

$17/hr

Exceptional customer service, communication, and time management skills. * Physical ability to ... DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any ...

DraftKings

Staff Security Engineer, AI

At DraftKings, AI is becoming an integral part of both our present and future, powering how work ... It's transforming how we enhance customer experiences, streamline operations, and unlock new ...

DraftKings, Inc.

Compliance Manager, Predictions

At DraftKings, AI is becoming an integral part of both our present and future, powering how work ... It's transforming how we enhance customer experiences, streamline operations, and unlock new ...

DraftKings

Senior Software Engineer, Backend

Boston, MA

$133K - $175K/yr

At DraftKings, AI is becoming an integral part of both our present and future, powering how work ... It's transforming how we enhance customer experiences, streamline operations, and unlock new ...

DraftKings, Inc.

Staff Security Engineer, AI

At DraftKings, AI is becoming an integral part of both our present and future, powering how work ... It's transforming how we enhance customer experiences, streamline operations, and unlock new ...

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DraftKings Jobs Information

Do workers at DraftKings get paid breaks?

Yes. Most people get paid breaks.
84% of people say they get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and May 2026.

Does DraftKings pay people when they’re sick?

Yes. Most people get paid when they’re sick.
95% of people say they would get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.

At DraftKings, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
100% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 12 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from DraftKings affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 14 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at DraftKings?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 30% of people with changing schedules find out their shifts one week or less ahead of time.
  • 10% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 60% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 10 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers at DraftKings worry about hours?

Most people don’t worry about getting enough hours.
89% of people report they don’t worry about getting enough hours.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do DraftKings workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it for DraftKings workers to change shifts?

Most people find it easy to change shifts.
69% of people report that it’s easy to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to get time off at DraftKings?

Most people find it easy to get time off.
95% of people report it’s easy to get time off.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and May 2026.

Do DraftKings managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do jobs at DraftKings spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
7% of people report that their job takes up time that they don’t get paid for.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to take sick days at DraftKings?

Most people find it easy to take sick days.
95% of people report that it’s easy to take time off if they are sick.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and May 2026.

Is working at DraftKings good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at DraftKings feel treated with respect by their managers?

Most people feel treated with respect by their managers.
94% of people say they’re treated with respect by their managers.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at DraftKings get to take their breaks without interruption?

Most people get breaks without interruption.
85% of people report that they get to take their breaks without interruption.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.

Is it stressful to work at DraftKings?

Some people feel stressed here.
50% of people say they often feel stressed at work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at DraftKings enjoy their jobs?

Most people enjoy their job.
71% of people report they enjoy their job.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at DraftKings recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at DraftKings?

Some people didn’t get enough training when they started.
53% of people report they didn’t get enough training when they started working here.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get support to advance at DraftKings?

Most people are given support to advance their career here.
In the last year, 79% of people report being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think DraftKings’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
65% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers feel well informed about how DraftKings is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Draftkings?

What are the most popular categories at Draftkings?

Infographic showing various Customer Service Representative job openings at Draftkings in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 72% Physical, and 28% Remote job distribution.

Customer Operations Associate

DraftKings

Newburgh, NY • On-site

$17/hr

Full-time

Re-posted 25 days ago

DraftKings rating

8.4

Company rating: 8.4 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

3rd of 15 rated gambling companies

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As an Operations Associate, you’ll be at the heart of a fast-paced fulfillment center, driving the success of our newest digital lottery courier product, Jackpocket. You’ll manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. Your role will shape the future of this rapidly growing industry as you keep systems running seamlessly to positively impact the team’s success while enhancing the lottery experience for our customers.

What you’ll do as an Operations Associate

  • Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish.

  • Keep our systems updated with real-time customer order statuses and tracking information.

  • Streamline and organize workflows to meet daily objectives and hit deadlines.

  • Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.

  • Step in to support various operational projects as they arise, contributing to the team’s overall success.

What you’ll bring

  • Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.

  • Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.

  • Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.

  • Exceptional customer service, communication, and time management skills.

  • Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.

The US hourly rate for this full-time position is 17.00 USD, plus benefits as applicable. The compensation information displayed on each job posting reflects the compensation for new hires for the position across all US locations. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary rate and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community. 

DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

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