Desktop Support Engineer
Albuquerque, NM · On-site
Desktop Support Engineer Location(s): Albuquerque, NM Overview: We focus on enabling internal customers to succeed by delivering high-quality Information Technology (IT) support and an excellent ...
61 Diverse Lynx Desktop Support Engineer Jobs Hiring Near You
Desktop Support Engineer
Albuquerque, NM · On-site
Desktop Support Engineer Location(s): Albuquerque, NM Overview: We focus on enabling internal customers to succeed by delivering high-quality Information Technology (IT) support and an excellent ...
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Job description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team.
Job Title: Desktop Support Engineer
Location(s): Albuquerque, NM
Job Description:
We focus on enabling internal customers to succeed by delivering high-quality Information Technology (IT) support and an excellent customer experience. The desktop support technician will be part of the employee enablement organization, a service-focused team that supports employees both onsite and remotely. This role requires a technician who can adapt to a fast-paced environment while providing reliable technical support and strong customer service.
Responsibilities:- Provide Level 2 IT support for desktops, laptops, and hardware/software issues.
- Troubleshoot workstation and server-related issues with in-depth knowledge of computer hardware devices.
- Perform laptop and desktop configuration, deployment, and workstation replacements.
- Provide incident support and IMAC (Install, Move, Add, Change) services.
- Stage and configure devices for new hires and deploy hardware as required.
- Work with the Build Center team to ensure timely delivery of hardware deployments.
- Test, configure, install, and manage repair of IT equipment and software.
- Provide remote support to internal users using enterprise support tools.
- Accurately log and track tickets in the service management system.
- Maintain documentation and contribute to knowledge base articles.
- Communicate regularly with internal customers regarding status updates and issue resolution.
- Build effective relationships with internal teams and external service providers.
- Provide occasional AV support as needed.
- Minimum 5 years of relevant experience in Level 2 IT support within a corporate environment.
- Strong troubleshooting experience with desktops, laptops, and hardware devices.
- Experience with laptop and desktop configuration and deployment.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Strong analytical and problem-solving abilities.
- Self-motivated team player with a customer-focused mindset.
- Microsoft Windows 10/11.
- macOS and iOS support.
- Microsoft O365.
- Mobile Device Management (MDM).
- Automation and scripting knowledge.
- Nextthink.
- ServiceNow.
- SCCM.
- Jamf.
- Zoom.
- Microsoft Teams.
- Slack.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans, or individuals with disabilities.
About Bravens
Sourced by ZipRecruiter
Bravens is an Information Technology Consulting and Services company with the vast experience, full of success stories in the service of many companies and organizations in general. The experience in consulting, our work philosophy and high qualification of our professionals consolidate us in an outstanding position in our sector. We specialize in Web Technologies and offer a comprehensive range of proprietary solutions and advanced services that add value to the innovation. We are the partner that companies seek to be supported in their business strategies through technology.
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Chantilly, VA, US
Year founded
2010