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Assessment Administrative Assistant

Delaware County Community College (DCCC), an accredited, associate degree-granting institution of higher education serving Delaware and Chester counties is looking for a dedicated and dynamic Assessment Administrative Assistant to join our team of higher education professionals who are committed to student success.

Essential Functions

The Assessment Administrative Assistant is responsible for supporting the Director of Assessment Services and leading the overall organization of the Assessment Services Office. The position requires a leadership role in communicating and delegating the needs of the office. The Assessment Administrative Assistant I must be able to multitask and model excellent customer service skills. The position requires excellent organizational, communication, and interpersonal skills. Proficiency in 365 applications and Microsoft Office are required. Essential Functions:

1. Provide administrative support for the Director of Assessment Services and other Assessment Service administrators including mail, phone, scheduling appointments, managing calendars, room reservations, and other support as needed.
2. Lead the part time Administrative Office Assistants to provide overall support to students, staff, and the Community at large.
3. Communicate updates and changes of Assessment processes and important College information to staff.
4. Create and maintain files for record keeping and data collection.
5. Manage data entry for placement scores: record scores in Banner, work with the Assistant Director of Testing to identify students that are in need of follow-up.
6. Oversee the timely entry of all test scores and transcript indexing.
7. Support Academic Advising, the Nursing, Surgical Technology, and Respiratory Therapy registration and onboarding processes.
8. Maintain statistics and financial records for Director of Assessment Services and other administrators.
9. Maintain confidential personnel files and process transmittals for faculty.
10. Create file system for purchase requisitions, blanket orders and occasional other employees.
11. Monitor and coordinate the maintenance of office equipment.
12. Review inventory of office supplies and order as needed.
13. Provide support for Transfer of Credit and Prior Learning Assessment processes.
14. Process faculty and advisor requests (e.g., change of major, mid-term warnings, course substitutions).
15. Hire and supervise student workers with support from the Office of Student Employment.
16. Respond promptly to all Assessment Services inquiries via telephone, email, and face-to-face, researching information to ensure accuracy and redirecting calls when necessary.
17. Provide quality service to all visitors of the Assessment Services, clarifying complex requests, anticipating problems in resolving issues, and providing guidance and referrals to other sources or departments when necessary
18. Maintain sensitivity, understanding and respect for a diverse academic environment inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
19. Assist with other duties as assigned by the Director of Assessment Services.

The successful candidate must be an engaging, effective, innovative, dynamic collaborator who will have demonstrated knowledge of best practices associated with administrative support and customer service. The successful candidate will also actively participate in creating an environment that encourages, models, embraces, and incorporates diverse thoughts and perspectives of all individuals of various backgrounds, ideas, and perspectives to foster an all-inclusive atmosphere and drive results.

Experience & Education

Qualified candidates will have a minimum of 3+ years of administrative/office management related experience, technical training, or equivalent combination of education & experience. Prior related experience in an educational setting is preferred. High School diploma or equivalent required; Associates degree from an accredited institution or equivalent combination of education & experience, or technical training is preferred.

Supplemental Information

Background Clearances: Act 153 Clearances (Act 34 PA Criminal Background History, Act 151 PA Child Abuse History, Act 114 FBI Clearance); Verification of educational credentials For immediate consideration, interested candidates can apply online.

DCCC offers a great competitive salary, with an outstanding benefits package which includes: Medical, Dental, Vision, and Prescription Drug for all benefit eligible employees; College Paid Disability and Life Insurance; Flexible Spending Accounts; 403(b) Defined Contribution Retirement Plans (5% Employee Mandatory Contribution and a 10% Match by the College); Generous PTO, Holiday and Winter Break Schedule; Tuition Waiver & Tuition Reimbursement benefits; and a Four (4) Day Work Week Each Summer; Professional Development Opportunities; and a Supportive Work/Life Balance Campus Environment. Note: Temporary and Grant-funded employees are not eligible for tuition reimbursement unless the specific grant supports such funding for these purposes.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

DCCC fosters a work environment, and a learning community focused on student success by delivering quality, affordable, and responsive educational opportunities in a technologically rich and supportive environment. We celebrate differences and commit to an "open door" policy for individuals with varying levels of knowledge, skills, experiences, and needs. By embracing diverse collegial perspectives, we seek to make inclusivity, teamwork, and respect the foundation for our students to reach their academic goals and on staff to thrive professionally. Delaware County Community College strongly encourages applications from members of traditionally under-represented groups. DCCC promotes an organizational culture and structure that honors diversity through integration of the principles of access, inclusion and most importantly equality. DCCC is an equal employment opportunity employer, valuing diversity, equity, inclusion, and belonging.