Daikin Comfort is seeking a Salesforce Business Analyst for Service Cloud to support the strategic ... and development. • Manage data governance practices to ensure high levels of data quality ...
60 Daikin Comfort Business Development Manager Jobs Hiring Near You
Daikin Comfort is seeking a Salesforce Business Analyst for Service Cloud to support the strategic ... and development. • Manage data governance practices to ensure high levels of data quality ...
Data Engineering Manager
Waller, TX · On-site
Daikin Comfort is seeking a Data Engineering Manager responsible for overseeing the design, development, and maintenance of data systems that support business intelligence and analytics initiatives.
Data Engineering Manager
Waller, TX · On-site
Daikin Comfort is seeking a Data Engineering Manager responsible for overseeing the design, development, and maintenance of data systems that support business intelligence and analytics initiatives.
Daikin Comfort is seeking a Manager, Product Owner for Salesforce Experience Cloud to lead the ... This role focuses on aligning Experience Cloud capabilities with business objectives to enhance ...
Daikin Comfort is seeking a Manager, Product Owner for Salesforce Experience Cloud to lead the ... This role focuses on aligning Experience Cloud capabilities with business objectives to enhance ...
Lead Mulesoft Engineer
Waller, TX · On-site
$92K - $122K/yr
Daikin Comfort is seeking a Lead MuleSoft Engineer to provide technical leadership and integration ... business processes. • Team Lead: Lead and mentor MuleSoft engineers, supporting skill development ...
Lead Mulesoft Engineer
Waller, TX · On-site
$92K - $122K/yr
Daikin Comfort is seeking a Lead MuleSoft Engineer to provide technical leadership and integration ... business processes. • Team Lead: Lead and mentor MuleSoft engineers, supporting skill development ...
Daikin Comfort Technologies Mfg is seeking a skilled individual for the PIM Data Manager position ... Preferred : • Master's degree in Business Administration / Marketing Company : Daikin Comfort is ...
Daikin Comfort Technologies Mfg is seeking a skilled individual for the PIM Data Manager position ... Preferred : • Master's degree in Business Administration / Marketing Company : Daikin Comfort is ...
Customer Service Representative/Inside Sales 1
Fife, WA · On-site
$20 - $23/hr
Csr/Inside Sales Position Thermal Supply Inc., a Daikin Comfort Technology Company in the Pacific ... They will collaborate with the Regional Manager or Branch Manager to drive territory coverage and ...
Customer Service Representative/Inside Sales 1
Fife, WA · On-site
$20 - $23/hr
Csr/Inside Sales Position Thermal Supply Inc., a Daikin Comfort Technology Company in the Pacific ... They will collaborate with the Regional Manager or Branch Manager to drive territory coverage and ...
Commercial Sales Manager
Spokane, WA · On-site
$8.0K - $12K/mo
Commercial Sales Manager AirReps, a division of Daikin Comfort Technologies North America, is a ... Promote strong business relations with all internal and external associates. * Promote and ...
New
Commercial Sales Manager
Spokane, WA · On-site
$8.0K - $12K/mo
Commercial Sales Manager AirReps, a division of Daikin Comfort Technologies North America, is a ... Promote strong business relations with all internal and external associates. * Promote and ...
New
Account Executive - Applied Rep - Bellevue, WA
Bellevue, WA · On-site
$350K - $450K/yr
AirReps, a division of Daikin Comfort Technologies North America, is a leader in HVAC solutions ... management skills with the ability to generate new business through creating and carrying out a ...
New
Account Executive - Applied Rep - Bellevue, WA
Bellevue, WA · On-site
$350K - $450K/yr
AirReps, a division of Daikin Comfort Technologies North America, is a leader in HVAC solutions ... management skills with the ability to generate new business through creating and carrying out a ...
New
Customer Service Representative/Inside Sales Representative, Level 1
Columbia, MO · On-site
$15.25 - $20.75/hr
HVAC CSR/Inside Sales Position Daikin Comfort Technologies Distribution, Inc. is seeking a ... The CSR collaborates with Regional Manager or Branch Manager to help drive territory coverage and ...
Customer Service Representative/Inside Sales Representative, Level 1
Columbia, MO · On-site
$15.25 - $20.75/hr
HVAC CSR/Inside Sales Position Daikin Comfort Technologies Distribution, Inc. is seeking a ... The CSR collaborates with Regional Manager or Branch Manager to help drive territory coverage and ...
Service Coordinator - Level 2
Spokane, WA · On-site
$22.38 - $27.97/hr
Service Coordinator AirReps a subsidiary of Daikin Comfort Technologies North America is a ... Instead, Air Reps employs some of the most creative minds in the business who can provide ...
New
Service Coordinator - Level 2
Spokane, WA · On-site
$22.38 - $27.97/hr
Service Coordinator AirReps a subsidiary of Daikin Comfort Technologies North America is a ... Instead, Air Reps employs some of the most creative minds in the business who can provide ...
New
Warehouse Associate
Corpus Christi, TX · On-site
$13.25 - $15.75/hr
Warehouse Associate Daikin Comfort Technologies Distribution, Inc. is seeking a professional ... Alert manager of any concerns immediately. * Assist Customers and CSRs as needed * Follow standard ...
Warehouse Associate
Corpus Christi, TX · On-site
$13.25 - $15.75/hr
Warehouse Associate Daikin Comfort Technologies Distribution, Inc. is seeking a professional ... Alert manager of any concerns immediately. * Assist Customers and CSRs as needed * Follow standard ...
Customer Service Representative/ Inside Sales Representative, Level 1
Houston, TX · On-site
$15.25 - $20.75/hr
HVAC CSR/Inside Sales Position Daikin Comfort Technologies Distribution, Inc. is seeking a ... The CSR collaborates with Regional Manager or Branch Manager to help drive territory coverage and ...
Customer Service Representative/ Inside Sales Representative, Level 1
Houston, TX · On-site
$15.25 - $20.75/hr
HVAC CSR/Inside Sales Position Daikin Comfort Technologies Distribution, Inc. is seeking a ... The CSR collaborates with Regional Manager or Branch Manager to help drive territory coverage and ...
Customer Service Representative/ Inside Sales Representative, Level 1
Lafayette, LA · On-site
$15.25 - $20.75/hr
HVAC CSR/Inside Sales Position Daikin Comfort Technologies Distribution, Inc. is seeking a ... The CSR collaborates with Regional Manager or Branch Manager to help drive territory coverage and ...
Customer Service Representative/ Inside Sales Representative, Level 1
Lafayette, LA · On-site
$15.25 - $20.75/hr
HVAC CSR/Inside Sales Position Daikin Comfort Technologies Distribution, Inc. is seeking a ... The CSR collaborates with Regional Manager or Branch Manager to help drive territory coverage and ...
Customer Service Representative/ Inside Sales Representative, Level 1
Lake Charles, LA · On-site
$14.75 - $20/hr
HVAC CSR/Inside Sales Position Daikin Comfort Technologies Distribution, Inc. is seeking a ... The CSR collaborates with Regional Manager or Branch Manager to help drive territory coverage and ...
Customer Service Representative/ Inside Sales Representative, Level 1
Lake Charles, LA · On-site
$14.75 - $20/hr
HVAC CSR/Inside Sales Position Daikin Comfort Technologies Distribution, Inc. is seeking a ... The CSR collaborates with Regional Manager or Branch Manager to help drive territory coverage and ...
Customer Service Representative - Inside Sales
Olympia, WA · On-site
$17 - $23/hr
Csr/Inside Sales Representative Thermal Supply Inc. is a Daikin Comfort Technology Company ... The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help ...
Customer Service Representative - Inside Sales
Olympia, WA · On-site
$17 - $23/hr
Csr/Inside Sales Representative Thermal Supply Inc. is a Daikin Comfort Technology Company ... The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help ...
WAREHOUSE ASSOCIATE
Gainesville, FL · On-site
$14.50 - $17.25/hr
Warehouse Associate Daikin Comfort Technologies Distribution, Inc., is seeking a professional ... Alert the manager of any concerns immediately. Assist customers and CSRs as needed. Follow standard ...
WAREHOUSE ASSOCIATE
Gainesville, FL · On-site
$14.50 - $17.25/hr
Warehouse Associate Daikin Comfort Technologies Distribution, Inc., is seeking a professional ... Alert the manager of any concerns immediately. Assist customers and CSRs as needed. Follow standard ...
WAREHOUSE ASSOCIATE
Jacksonville, FL · On-site
$14.75 - $17.50/hr
Warehouse Associate Daikin Comfort Technologies Distribution, Inc., is seeking a professional ... Alert the manager of any concerns immediately. Assist customers and CSRs as needed. Follow standard ...
WAREHOUSE ASSOCIATE
Jacksonville, FL · On-site
$14.75 - $17.50/hr
Warehouse Associate Daikin Comfort Technologies Distribution, Inc., is seeking a professional ... Alert the manager of any concerns immediately. Assist customers and CSRs as needed. Follow standard ...
WAREHOUSE ASSOCIATE
Sarasota, FL · On-site
$14.75 - $17.75/hr
Warehouse Associate Daikin Comfort Technologies Distribution, Inc., is seeking a professional ... Alert the manager of any concerns immediately. Assist customers and CSRs as needed. Follow standard ...
New
WAREHOUSE ASSOCIATE
Sarasota, FL · On-site
$14.75 - $17.75/hr
Warehouse Associate Daikin Comfort Technologies Distribution, Inc., is seeking a professional ... Alert the manager of any concerns immediately. Assist customers and CSRs as needed. Follow standard ...
New
Customer Service Representative/Inside Sales Representative, Level 1
Carrollton, TX · On-site
$15.50 - $21/hr
HVAC CSR/Inside Sales Position Daikin Comfort Technologies Distribution, Inc. is seeking a ... The CSR collaborates with Regional Manager or Branch Manager to help drive territory coverage and ...
Customer Service Representative/Inside Sales Representative, Level 1
Carrollton, TX · On-site
$15.50 - $21/hr
HVAC CSR/Inside Sales Position Daikin Comfort Technologies Distribution, Inc. is seeking a ... The CSR collaborates with Regional Manager or Branch Manager to help drive territory coverage and ...
WAREHOUSE ASSOCIATE
Sanford, FL · On-site
$14.50 - $17/hr
Warehouse Associate Daikin Comfort Technologies Distribution, Inc., is seeking a professional ... Alert the manager of any concerns immediately. Assist customers and CSRs as needed. Follow standard ...
New
WAREHOUSE ASSOCIATE
Sanford, FL · On-site
$14.50 - $17/hr
Warehouse Associate Daikin Comfort Technologies Distribution, Inc., is seeking a professional ... Alert the manager of any concerns immediately. Assist customers and CSRs as needed. Follow standard ...
New
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Full-time
Re-posted 7 days ago
Job description
Job Summary:
Daikin Comfort is seeking a Salesforce Business Analyst for Service Cloud to support the strategic direction and governance of the Service Cloud platform. The Analyst will collaborate with stakeholders to design service-centric solutions and improve customer experience through data-driven insights.
Responsibilities:
• Support all aspects of Service Cloud administration, including case management, omnichannel routing, knowledge management, automation (flows), and service console optimization.
• Collaborate with business stakeholders and SMEs to elicit, document, and prioritize requirements for customer support processes, case handling, and service operations.
• Develop clear and detailed Jira user stories with well-defined acceptance criteria to support efficient solution design and development.
• Manage data governance practices to ensure high levels of data quality, integrity, and security across case, customer, and interaction data. Perform audits to proactively identify and resolve data issues.
• Drive continuous improvement of end-to-end service processes, including case intake, triage, escalation, and resolution. Leverage automation, AI (e.g., case classification, sentiment), and analytics within Service Cloud.
• Own planning, coordination, and execution of UAT for Service Cloud enhancements, including test script creation, defect tracking, and resolution.
• Work within Agile frameworks, contributing to sprint planning, backlog grooming, and iterative delivery of Service Cloud features.
• Act as a primary point of contact for Service Cloud issues, supporting users (agents, supervisors) and driving root cause analysis and resolution of system or process challenges.
• Support the development of training materials, working with the Training Team to ensure effective adoption of Service Cloud features by service teams.
• Serve as a subject matter expert on Service Cloud capabilities (e.g., Case Management, Omnichannel, Knowledge, Service Cloud Voice), providing recommendations on enhancements, releases, and new feature adoption.
• Support integration efforts between Service Cloud and telephony systems (e.g., Amazon Connect), external platforms, and internal systems to enable seamless service operations.
• Partner with enterprise and solution architects to align Service Cloud implementations with broader enterprise architecture.
• Perform other tasks as assigned.
Qualifications:
Required:
• 5–10 years of experience with Salesforce or another CRM platform
• Intermediate knowledge of Microsoft Office, Jira, Confluence
• Strong understanding of Service Cloud (case management, omnichannel, knowledge, automation)
• Detail-oriented with a strategic mindset
• Excellent communication and stakeholder management skills
• Proactive and self-driven with a continuous improvement mindset
• Strong analytical skills with the ability to translate service data into actionable insights
• Knowledge of data governance and data quality best practices
• Bachelor’s degree in Business, IT, or related field
Preferred:
• Hands-on experience with Service Cloud
• Salesforce Service Cloud certification
• Master’s degree is a plus
Company:
Daikin Comfort is an air conditioning manufacturing and service providing company. Founded in 1924, the company is headquartered in Waller, USA, with a team of 10001+ employees. The company is currently Late Stage.
Daikin Comfort is seeking a Salesforce Business Analyst for Service Cloud to support the strategic direction and governance of the Service Cloud platform. The Analyst will collaborate with stakeholders to design service-centric solutions and improve customer experience through data-driven insights.
Responsibilities:
• Support all aspects of Service Cloud administration, including case management, omnichannel routing, knowledge management, automation (flows), and service console optimization.
• Collaborate with business stakeholders and SMEs to elicit, document, and prioritize requirements for customer support processes, case handling, and service operations.
• Develop clear and detailed Jira user stories with well-defined acceptance criteria to support efficient solution design and development.
• Manage data governance practices to ensure high levels of data quality, integrity, and security across case, customer, and interaction data. Perform audits to proactively identify and resolve data issues.
• Drive continuous improvement of end-to-end service processes, including case intake, triage, escalation, and resolution. Leverage automation, AI (e.g., case classification, sentiment), and analytics within Service Cloud.
• Own planning, coordination, and execution of UAT for Service Cloud enhancements, including test script creation, defect tracking, and resolution.
• Work within Agile frameworks, contributing to sprint planning, backlog grooming, and iterative delivery of Service Cloud features.
• Act as a primary point of contact for Service Cloud issues, supporting users (agents, supervisors) and driving root cause analysis and resolution of system or process challenges.
• Support the development of training materials, working with the Training Team to ensure effective adoption of Service Cloud features by service teams.
• Serve as a subject matter expert on Service Cloud capabilities (e.g., Case Management, Omnichannel, Knowledge, Service Cloud Voice), providing recommendations on enhancements, releases, and new feature adoption.
• Support integration efforts between Service Cloud and telephony systems (e.g., Amazon Connect), external platforms, and internal systems to enable seamless service operations.
• Partner with enterprise and solution architects to align Service Cloud implementations with broader enterprise architecture.
• Perform other tasks as assigned.
Qualifications:
Required:
• 5–10 years of experience with Salesforce or another CRM platform
• Intermediate knowledge of Microsoft Office, Jira, Confluence
• Strong understanding of Service Cloud (case management, omnichannel, knowledge, automation)
• Detail-oriented with a strategic mindset
• Excellent communication and stakeholder management skills
• Proactive and self-driven with a continuous improvement mindset
• Strong analytical skills with the ability to translate service data into actionable insights
• Knowledge of data governance and data quality best practices
• Bachelor’s degree in Business, IT, or related field
Preferred:
• Hands-on experience with Service Cloud
• Salesforce Service Cloud certification
• Master’s degree is a plus
Company:
Daikin Comfort is an air conditioning manufacturing and service providing company. Founded in 1924, the company is headquartered in Waller, USA, with a team of 10001+ employees. The company is currently Late Stage.