Customer Operations

62 Customer Operations Jobs Hiring Near You

As a Customer Operations Representative at RXO, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day ...

Manager, Customer Operations

Houston, TX ยท On-site

$127K/yr

Overview As a Manager, Customer Operations , you'll get to serve as the central operational intelligence hub connecting our Relogistics division's field operations across 42 locations with Walmart ...

The Customer Operations Lead ensures the Service Delivery Model comes to life at the customer level by driving disciplined, end-to-end ownership, diagnostic excellence, and proactive service ...

Customer Operations Improvement Manager

Forest City, NC ยท On-site

$117K/yr

Our Customer Operations team focuses on optimizing operational workflows, improving scalability, and enabling smarter ways of working across our European C2B business. We work cross-functionally to ...

Yutka Fence is hiring a Customer Operations Lead to own and execute our entire customer workflow-from first call to final invoice. This is not a sit-back-and-manage role . This is a player-coach ...

Summary Elephas, a Madison, WI based biotechnology company, is seeking a Director of Customer Operations to design and build our customer service infrastructure and manage day-to-day customer service ...

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The International Customer Operations Specialist is responsible for supporting global customer operations by managing end-to-end international order processing, ensuring accuracy, compliance, and on ...

Summary Elephas, a Madison, WI based biotechnology company, is seeking a Director of Customer Operations to design and build our customer service infrastructure and manage day-to-day customer service ...

Customer Operations Finance Lead

Chandler, AZ ยท On-site

$132K/yr

ABS Customer Operations Senior Finance Team Lead At ASML we ensure that our people, processes and information systems enable us to achieve growth and meet our ambitious business objectives. This role ...

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Infographic showing various job openings at Customer Operations in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 76% Physical, 12% Hybrid, and 12% Remote job distribution.
Customer Operations Manager

Customer Operations Manager

Staff Financial Group

Atlanta, GA โ€ข On-site

$128K/yr

Other

Posted 8 days ago


Job description

The Customer Operations Manager (Insurance) is responsible for driving operational excellence across 2 divisions, leading a cohesive, positive team member work experience. This role leverages analytics and uses technology and process to continuously optimize workflows. The ideal candidate is a strategic and inspiring leader who will elevate the overall client and employee experience.


Responsibilities include:

Leadership & Development

  • Invest in and develop service team leaders & functional leaders embracing leadership foundational teachings
  • Foster a culture of a highly engaged workforce
  • Regularly communicate the vision and service team connection to our future

Operational Leadership

  • As a member of the executive leadership team, implement strategic initiatives in accordance with company's priorities
  • Lead consistent operating standards across service departments
  • Provide leadership and alignment across operational support functions including data analytics, quality control auditing, training, and workflow optimization resources
  • Representing the brand, manage service operations vendors
  • Establish and monitor KPIs to drive, accuracy, client delight and service standards of excellence

Analytics & Reporting

  • Oversee operational reporting, analytics, and performance insights to support data-driven decision-making
  • Confidence interpreting leading & lagging indicators
  • Utilize dashboards and reporting tools for actionable insights
  • Applied Epic experience preferred

Client Experience

  • Ensure service operations deliver a consistent, high-quality client experience, as measured through retention rates
  • Balance operational efficiency with a relationship-driven service model


Qualifications:

  • Align with company values
  • 12-15 years of operations leadership experience, preferably
  • Experience managing leaders of leaders and a strong track record in growing people
  • Strong analytical skills
  • High level of technical proficiency ( CRM, workflow tools)
  • Proven success in growth environments, leading process improvement and systems implementation
  • Strong EQ and communication skills


Please send your resume to Andree@Stafffinancial.com for immediate consideration.



Please send your resume to Andree@Stafffinancial.com for immediate consideration.