The Customer Operations Specialist is an experienced operational specialist role designed to support the successful delivery of Service to Orkin's largest and most strategic National Account ...
Customer Operations
62 Customer Operations Jobs Hiring Near You
The Customer Operations Specialist is an experienced operational specialist role designed to support the successful delivery of Service to Orkin's largest and most strategic National Account ...
Customer Operations Representative
Morgan Hill, CA · On-site
$54K - $80K/yr
As a Customer Operations Representative based in Morgan Hill, CA you will have responsibility for supporting our Sales and Service Operations and managing all aspects of customer experience from when ...
Customer Operations Representative
Morgan Hill, CA · On-site
$54K - $80K/yr
As a Customer Operations Representative based in Morgan Hill, CA you will have responsibility for supporting our Sales and Service Operations and managing all aspects of customer experience from when ...
Description The Customer Operations Specialist is a cross-functional role responsible for supporting internal sales operations, digital sales channels and in-person customer engagement. This position ...
New
Description The Customer Operations Specialist is a cross-functional role responsible for supporting internal sales operations, digital sales channels and in-person customer engagement. This position ...
New
Job Context The Customer Operations Analyst is part of Simpro's Revenue Operations organization and plays a critical role in enabling data-driven decision-making across customer-facing teams. This ...
Job Context The Customer Operations Analyst is part of Simpro's Revenue Operations organization and plays a critical role in enabling data-driven decision-making across customer-facing teams. This ...
The Customer Operations Specialist at Survoys Superior Service plays a dual role at the heart of our service operations: ensuring seamless coordination between customers and field teams and ...
The Customer Operations Specialist at Survoys Superior Service plays a dual role at the heart of our service operations: ensuring seamless coordination between customers and field teams and ...
Description Customer Operations Specialist, Minneapolis MN GENERAL SUMMARY: This is a core role within the commercial organization, enabling disciplined execution, customer readiness, and data driven ...
Description Customer Operations Specialist, Minneapolis MN GENERAL SUMMARY: This is a core role within the commercial organization, enabling disciplined execution, customer readiness, and data driven ...
As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What Your Day-to-day Will ...
As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What Your Day-to-day Will ...
Spindrift Customer Service Operations Coordinator At Spindrift, we're making every beverage a positive force of nature. Founded in 2010, we believe the best flavors come directly from nature. That ...
Spindrift Customer Service Operations Coordinator At Spindrift, we're making every beverage a positive force of nature. Founded in 2010, we believe the best flavors come directly from nature. That ...
Customer Operations Specialist
$35 - $45/hr
In this role, you will leverage AI tools and customer data to identify trends, manage follow-up activities, support action plans, and maintain SOPs across a broad range of customer and operational ...
Customer Operations Specialist
$35 - $45/hr
In this role, you will leverage AI tools and customer data to identify trends, manage follow-up activities, support action plans, and maintain SOPs across a broad range of customer and operational ...
Customer Operations Specialist
Walnut Creek, CA · On-site
$100K - $115K/yr
Customer Operations Specialist Walnut Creek, CA Built On Flavor. Fueled By People. What's it like to work at Kinder's? Well, there's a lot of snacking and geeking out over what we all cooked over the ...
Customer Operations Specialist
Walnut Creek, CA · On-site
$100K - $115K/yr
Customer Operations Specialist Walnut Creek, CA Built On Flavor. Fueled By People. What's it like to work at Kinder's? Well, there's a lot of snacking and geeking out over what we all cooked over the ...
Customer Operations Specialist
$21 - $23/hr
Customer Operations Specialist Pay Range: $21.00 to $23.00 per hour, depending on experience Shift: Days: 7:30am - 4:00pm Monday - Friday As a Customer Operations Specialist , you'll be a key member ...
Customer Operations Specialist
$21 - $23/hr
Customer Operations Specialist Pay Range: $21.00 to $23.00 per hour, depending on experience Shift: Days: 7:30am - 4:00pm Monday - Friday As a Customer Operations Specialist , you'll be a key member ...
Customer Operations Representative
Chicago, IL · On-site
$22.60 - $24.04/hr
As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
Customer Operations Representative
Chicago, IL · On-site
$22.60 - $24.04/hr
As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
... in Operations Support Systems (OSS) and Business Support Systems (BSS). Lead interface mapping ... Utilize industry expertise on best practices in customer experience and billing and ordering ...
... in Operations Support Systems (OSS) and Business Support Systems (BSS). Lead interface mapping ... Utilize industry expertise on best practices in customer experience and billing and ordering ...
The Supervisor, Fraud Operations is responsible for the supervision and development of employees ... Resolve internal and external customer escalated situations. Provide statistical reporting for ...
The Supervisor, Fraud Operations is responsible for the supervision and development of employees ... Resolve internal and external customer escalated situations. Provide statistical reporting for ...
As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What Your Day-to-day Will ...
As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What Your Day-to-day Will ...
Customer Operations Supervisor
Las Vegas, NV · On-site
$128K/yr
BEHOLD! Caesars Sportsbook, America's leading sports book provider is adding a Customer Operations Supervisor to our Payments and Fraud Team at our office in Las Vegas, NV. Reporting to the KYC ...
Customer Operations Supervisor
Las Vegas, NV · On-site
$128K/yr
BEHOLD! Caesars Sportsbook, America's leading sports book provider is adding a Customer Operations Supervisor to our Payments and Fraud Team at our office in Las Vegas, NV. Reporting to the KYC ...
The Customer Operations Coordinator is an administrative and operational support role responsible for centralizing key processes, maintaining data accuracy, and improving workflow efficiency across ...
New
The Customer Operations Coordinator is an administrative and operational support role responsible for centralizing key processes, maintaining data accuracy, and improving workflow efficiency across ...
New
Customer Operations Supervisor
Las Vegas, NV · On-site
$128K/yr
BEHOLD! Caesars Sportsbook, America's leading sports book provider is adding a Customer Operations Supervisor to our Payments and Fraud Team at our office in Las Vegas, NV. Reporting to the KYC ...
Customer Operations Supervisor
Las Vegas, NV · On-site
$128K/yr
BEHOLD! Caesars Sportsbook, America's leading sports book provider is adding a Customer Operations Supervisor to our Payments and Fraud Team at our office in Las Vegas, NV. Reporting to the KYC ...
Customer Operations Specialist
$35 - $45/hr
In this role, you will leverage AI tools and customer data to identify trends, manage follow-up activities, support action plans, and maintain SOPs across a broad range of customer and operational ...
New
Customer Operations Specialist
$35 - $45/hr
In this role, you will leverage AI tools and customer data to identify trends, manage follow-up activities, support action plans, and maintain SOPs across a broad range of customer and operational ...
New
Customer Operations Jobs Information
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Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 6 days ago
Rollins rating
7.2
Based on 23 frontline employees who took The Breakroom Quiz
12th of 32 rated pest control companies
Job description
Overview
POSITION SUMMARY:
The Customer Operations Specialist is an experienced operational specialist role designed to support the successful delivery of Service to Orkin's largest and most strategic National Account customers. This position acts as a supports communication and coordination between Orkin leadership, field teams, and key customer contacts to help uphold service standards, facilitate timely issues resolution, and maintain effective working relationships. The role requires strong operational knowledge of pest management service delivery, customer service, national account expectations, and field execution. The Customer Operations Specialist supports branch and account teams by tracking and routing service concerns, gathering information and escalating recommendations to designated leadership and account owners.
Apply in minutes with a resume, even from your mobile!
Responsibilities
KEY RESPONSIBILITIES:
National Account Support
- Serve as an operational support contact between Orkin and designated National Account customer contacts by coordinating communication in partnership with the account and division leadership.
- Receive, document, and route customer service concerns and escalation requests to the appropriate branch, regional, and account partners; track progress and provide status updates to customers and leadership as appropriate.
- Work with customers and internal teams to clarify service expectations, confirm service aligns with contact expectations, documented service standards and operational standards, and escalate gaps or risks to leadership for resolution.
Field Operation Support
- Partners with branch managers, service managers, and Pros to support resolution of complex service issues through assessment, recommendation and follow-up as directed.
- Provide on-site operational support to observe service execution and documentation findings, and share observations and improvement opportunities with branch and service leadership.
- Assist with troubleshooting pest management challenges by sharing best-practice resources and escalating recommended actions to service leadership for decision and implementation.
Operational Excellence
- Monitor and support field execution and reports observations to branch and service leadership to help ensure services are delivered according to Orkin service standards, procedures, and national account requirements.
- Identify and recommend opportunities to improve service consistency, communication, and operational processes and submit recommendations to designated leadership for review and prioritization.
- Support training reinforcement by sharing tools, job aids and reminders provided by leadership and training partners; coordinate training follow-ups as needed.
Travel & Site Support
- Travel to customer locations as needed (approximately 25%).
- Support escalated service issues by documenting conditions, coordinating next steps and escalating to leadership.
- Support field teams on complex accounts by coordinating resources and communications
- Conduct operational assessments and provide finding to leadership for action planning.
- Participate in customer meetings and site reviews in support of account or division leadership.
The Benefits:
- Challenging position with a financially stable and reputable company
- Comprehensive benefits package including medical, dental, vision, maternity & life insurance
- 401(k) plan with company match, employee stock purchase plan, paid time off
- Opportunities for professional growth and development
- A supportive and dynamic work environment
The Experience You Will Bring (Minimum Requirements):
- 4-7+ years of experience in pest management operations, service delivery or field operations support.
- Experience working in or closely with service leadership (e.g., Service Manager or equivalent) within a service-based organization.
- Strong knowledge of commercial pest control practices and service standards.
- Experience of working with large or national account customers is preferred.
- Excellent problem - solving, communication, and conflict-resolution skills.
- Ability to collaborate effectively with field teams and leadership partners to support service standards and issue resolution without direct authority.
- Strong organizational skills with the ability to manage multiple priorities, services requests and escalation tracking in a fast-paced environment.
- Ability and willingness to travel up to 25%.
PERFERRED QUALIFICATIONS:
- Experience supporting multi-locations or national customers.
- Background in operations improvement of field service optimization.
- Strong presentation and customer engagement skills.
- Knowledge of food safety, regulatory, and audit-driven pest management environments.
KEY COMPETENCIES:
- Customer Focus
- Operational Execution
- Problem Solving & Escalation Support/Tracking
- Communication & Relationship Building
- Field Operation Knowledge
- Planning & Prioritization
Physical Demands / Working Environment:
- We require the ability to pass a drug screen and background checks. Candidates must have the ability to perform the requirements of the job with or without accommodations.
Are you ready to take your CAREER to the next level?
Apply in minutes with a resume - even from your mobile device!
Orkin is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer