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Customer Operations

61 jobs near Columbus, OH

Lassie

Customer Operations

San Francisco, CA

Customer Operations Role Our mission is to help small businesses run themselves. We're starting with doctors' offices, building autonomous systems that handle busywork and complete the workflows that ...

New

Merchology

Customer Operations Specialist

Plymouth, MN · On-site

$57K - $60K/yr

Merchology seeks a Customer Operations Specialist to support and strengthen the day-to-day execution of contracted customer programs and large enterprise accounts. This role serves as a critical ...

Hertz

Customer Operations Manager

Jacksonville, FL · On-site

$55K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Leer, Inc.

Customer Operations Specialist

Lisbon, WI · On-site

Customer Operations Specialist Manufacturing | Commercial Operations | Revenue Support Position Summary The Customer Operations Specialist is a commercially focused role responsible for managing ...

Life Fitness

Customer Operations Associate

Rosemont, IL · On-site

Our Customer Operations Associate plays a critical role in delivering an exceptional experience for Life Fitness / Hammer Strength customers. Focused on putting the customer first , and acting as the ...

Hertz

Customer Operations Manager

San Francisco, CA · On-site

$70K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

Customer Operations Specialist Location: Elmhurst, IL *must be based within a 1-2 hr drive to/from Elmhurst* Reports to: VP of Sales Job Type: Full-time Overview: NSI is a leading player in the ...

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Customer Care and Recovery Associate

Customer Operations

Columbus, OH • On-site

$18 - $27.06/hr

Full-time

Posted 20 hours ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you excel at building rapport over the phone and turning challenging conversations into positive outcomes? At Spectrum, you’ll connect with customers to resolve overdue accounts, using your communication and problem-solving skills to help minimize bad debt. Your work will directly support Spectrum's commitment to providing exceptional service and financial stability.


How You’ll Make an Impact

  • Contact customers by phone to resolve and collect on accounts overdue between 42 and 49 days
  • Research account details and investigate debt situations to ensure accurate resolution
  • Maintain up-to-date knowledge of federal, state and local regulations along with internal policies
  • Respond to incoming customer inquiries regarding unpaid debt and offer clear information
  • Demonstrate professionalism and friendliness during every customer interaction
  • Take decisive action based on transaction characteristics to facilitate effective debt collection
  • Solid understanding of basic accounting, bookkeeping, mathematics and general office procedures
  • Detail oriented with strong verbal, written and interpersonal communication abilities
  • Capable of exercising sound judgment in billing disputes
  • Skilled in negotiation and influencing outcomes
  • Able to resolve difficult and escalated issues effectively
  • Strong problem-solving skills for variable situations
  • Ability to work independently with minimal supervision
  • Capable of interpreting instructions in written, oral, diagram or schedule form
  • Consistent and punctual attendance
  • Support additional business needs as assigned to help achieve team goals

What You’ll Bring to Spectrum


Required Qualifications


Education

  • High School diploma or General Education Degree (GED)

Preferred Qualifications

Experience

  • 0-2 years of related work experience or training in collections, accounting or customer service

Skills

  • Skilled in using telephone systems
  • Bi-lingual abilities preferred but not required
  • Proficient with Microsoft Excel and Office

#LI-FB1
CCO203 2026-74670 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $18.00 and $27.06. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $12,000.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You’ll Bring to Spectrum


Required Qualifications


Education

  • High School diploma or General Education Degree (GED)

Preferred Qualifications

Experience

  • 0-2 years of related work experience or training in collections, accounting or customer service

Skills

  • Skilled in using telephone systems
  • Bi-lingual abilities preferred but not required
  • Proficient with Microsoft Excel and Office
Employment Type: Full Time

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