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The Housekeeping Manager is responsible for overall housekeeping operations and ensures the cleanliness of hotel rooms and public areas. In this role, you will use your leadership skills to drive revenue, maximize profit and ensure quality and effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations.
Responsibilities:
• Responsible for the overall finances of the housekeeping department.
• Responsible for maximizing hotel profitability and management of expenses.
• Effectively manages labor through proper scheduling, monitoring, and adjusting based on business needs.
• Manage supply costs by negotiating and reviewing with vendors and safeguarding existing supplies.
• Follow CSM procurement guidelines and applies good business judgment.
• Assist with the preparation and management of the department budget.
• Manage and maintain company assets to stay within budget guidelines and prolong the life of company resources.
• Ensure sufficient room inventory is available and cleaned to maximize revenue.
• Accountable for guest satisfaction by providing quality room cleanliness and room supplies.
• Timely respond to guest concerns or requests in a courteous and friendly manner, focuses on service recovery when applicable.
• Work side by side with staff to train and model appropriate guest service standards.
• Achieve business revenue goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction.
• Conduct routine inspections of housekeeping operations to maintain standards per CSM, local, state and federal regulations.
• Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals.
• Ensure a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.
• Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold employees accountable.
• Motivate staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Responsible for interviewing, hiring, coaching, and developing of all employees.
• Responsible for all required training for department employees and ensuring training records are maintained.
• Analyze quality issues, identify training needs and ensure implementation to improve results.
• Utilize available resources and adheres to CSM training policies.
• Promote collaboration and positive, professional work environment.
• Attend all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs and use expertise to advise and implement changes to housekeeping operations as needed Responsible for all housekeeping/laundry initiatives and meeting productivity stands at the hotel level.
• Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills.
• Must have excellent organization skills, a high degree of creativity to facilitate efficient problem-solving.
• Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures.
Competencies/Skills Required: 2+ years of progressive housekeeping management experience required. Must be detail-oriented, have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment. Bi-lingual ability preferred.
Education: High school diploma or GED required. College degree or equivalent experience preferred.
Physical Requirements: Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift. Significant bending is required.
Equal Opportunity Employer
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