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60 Cribl Customer Success Manager Jobs Hiring Near You

Cribl

Customer Success Engineer, Ohio Valley

Columbus, OH · On-site +1

$110K - $160K/yr

Ohio, Michigan or Indiana Why You'll Love This Role The Customer Success Engineer (CSE) is the ... management functions within an organization and demonstrate the value of Cribl in business ...

Cribl

Customer Success Engineer, Chicago

Chicago, IL · On-site +1

$110K - $160K/yr

Louis Why You'll Love This Role The Customer Success Engineer (CSE) is the primary post-sales ... management functions within an organization and demonstrate the value of Cribl in business ...

Cribl

Customer Success Engineer, Federal

Washington, DC · On-site +1

$110K - $180K/yr

At Cribl, we partner with IT and Security teams at many of the world's biggest enterprises ... As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage ...

Cribl

Customer Success Engineer, Federal

Washington, DC · Remote

$110K - $180K/yr

Cribl does differently. What does that mean? It means we are a serious company that doesn't take ... and senior management to drive success plans and KPIs at our largest customers Communicate ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...

Cornerstone OnDemand

The Customer Success Manager is responsible for supporting the client's adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The Customer Success Manager is ...

Evoplay

Customer Success Manager

Customer Success Manager , : , ' , B2B-. ': * B2B . * . * . * , . * support, product tech . * . * . : * 1+ Customer Success Manager, Technical/Product Support specialist , QA, Project/Product Manager ...

Aveva

Customer Success Manager

Scottsdale, AZ · On-site

$101.60K - $268.30K/yr

Customer Success Manager (CSM) Manager: Manager, CSM, Global Location: San Leandro, CA, Lake Forest, CA, Scottsdale, AZ, Houston, TX, Johnson City, TN, Philadelphia, PA and Owings Mill, MD In this ...

Cornerstone

The Customer Success Manager is responsible for supporting the client's adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The Customer Success Manager is ...

Aveva

Customer Success Manager

Philadelphia, PA · On-site

$101.60K - $268.30K/yr

Customer Success Manager (CSM) Manager: Manager, CSM, Global Location: San Leandro, CA, Lake Forest, CA, Scottsdale, AZ, Houston, TX, Johnson City, TN, Philadelphia, PA and Owings Mill, MD In this ...

Apex Systems

Customer Success Manager

Toronto, ON · Remote

CA$50 - CA$60/hr

Toronto/Remote Customer Success Manager About the Role Our Client is seeking a highly skilled Enterprise Customer Success Manager to lead and champion their relationships with key strategic retail ...

Cerby

Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...

Tiretutor

Customer Success Manager

Boston, MA

$85K - $95K/yr

Customer Success Manager We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and ...

Bee Genius

Customer Success Manager

Oakland, CA

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Lever Demo 2

Customer Success Manager

Arlington, TX

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

Revvo

Customer Success Manager

San Mateo, CA

Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success Manager, you'll play a pivotal role in ensuring that our customers are getting value and ...

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Cribl Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What other companies are hiring for Customer Success Manager jobs?
What are the most popular jobs at Cribl?
What are the most popular categories at Cribl?
Infographic showing various Customer Success Manager job openings at Cribl in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Customer Success Engineer, Ohio Valley

Customer Success Engineer, Ohio Valley

Cribl

Columbus, OH • On-site, Remote

$110K - $160K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Join the company that's building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world's biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what's next.
We're one of the fastest-growing private companies and a leading player in a massive, fast-moving market. With a global workforce, we're remote-first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
Location: Ohio, Michigan or Indiana
Why You'll Love This Role
The Customer Success Engineer (CSE) is the primary post-sales customer advocate. As a CSE you are hyper-focused on ensuring adoption is achieved and value is realized for the customer. You act as a highly technical, trusted advisor to ensure the customer achieves their use cases and business outcomes using Cribl solutions. Your role often involves collaboration within Cribl, with partners, and certainly with the customer.
The CSE must be ready to engage with both technical and management functions within an organization and demonstrate the value of Cribl in business discussions with company executives.
As An Active Member Of Our Team, You Will...
  • Act as a trusted, strategic and technical advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion
  • Establish and maintain relationships with stakeholders and senior management to drive Enablement, Adoption, and Value plans among other customer-centric initiatives
  • Drive adoption and value while inspiring/discovering additional opportunities for Cribl further Cribl value
  • Keep your finger on the pulse of your customers and keep things flowing for them. This includes driving and recommending use case initiatives, troubleshooting, encouraging and advocating for certification and training, etc
  • Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
  • Track metrics and other customer-specific information with the Cribl Customer Success Platform to ensure maximum observability of our customer base and awareness of signs of customer distress/success.
  • Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
  • We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours

If You've Got It - We Want It
  • Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success, an engineering-first approach, and empathy for customer outcomes and value
  • A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
  • You take the time to listen and comprehend but are also a conversation starter.
  • Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
  • Proven track record and experience as an engineer working with large complex enterprises and developing relationships in a high-growth environment
  • Experience with Observability, Logs, Metrics, IT Operations, and Security with a deep understanding of managing data pipelines through the entire data lifecycle
  • Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
  • Quick learner with strong engineering and problem-solving skills
  • Willingness to travel as needed (up to 15%-20%)
  • You live in Ohio, Michigan or Indiana

BONUS:
    • Data Engineering/Analytics platform administrator/architect experience (i.e. Splunk, Elastic, Datadog, Snowflake, etc.)
    • Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat
    • Working knowledge of major cloud providers (AWS, Azure, GCP)
    • Good jokes, or maybe better, bad jokes
    • Loves talking to customers and solving problems
    • Experience working remotely

Salary Range ($110K - $160k)
The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.
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Bring Your Whole Self
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at cribl.io/about-us.

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