Customer Success Manager
Freeport, ME · Remote
As a Customer Success Manager at Momentus, you'll be at the heart of our customers' journey ... Experience using AI tools such as Microsoft Copilot, Claude, ChatGPT, Hook, or similar solutions is ...
60 Copilot Customer Success Manager Jobs Hiring Near You
Customer Success Manager
Freeport, ME · Remote
As a Customer Success Manager at Momentus, you'll be at the heart of our customers' journey ... Experience using AI tools such as Microsoft Copilot, Claude, ChatGPT, Hook, or similar solutions is ...
Customer Success Manager
Tampa, FL · Remote
Leverage generative AI tools such as Claude and Copilot to streamline workflows, enhance ... Qualifications * 4+ years in Customer Success, Account Management, or a related client-facing role ...
Quick apply
Customer Success Manager
Tampa, FL · Remote
Leverage generative AI tools such as Claude and Copilot to streamline workflows, enhance ... Qualifications * 4+ years in Customer Success, Account Management, or a related client-facing role ...
Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...
Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...
Customer Success Manager
Norwalk, CT · On-site
$101K - $127K/yr
The Customer Success Manager will be responsible for helping clients achieve measurable business ... Use Salesforce, Jira, Confluence, Google Workspace, Gemini, Copilot, and other business tools to ...
Customer Success Manager
Norwalk, CT · On-site
$101K - $127K/yr
The Customer Success Manager will be responsible for helping clients achieve measurable business ... Use Salesforce, Jira, Confluence, Google Workspace, Gemini, Copilot, and other business tools to ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Quick apply
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Manager
Lehi, UT · On-site
$65K - $95K/yr
Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...
Posted today
Quick apply
Customer Success Manager
Lehi, UT · On-site
$65K - $95K/yr
Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...
Posted today
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Manager
FL · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
FL · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Newark, CA · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Newark, CA · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Seattle, WA · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Seattle, WA · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Chicago, IL · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Chicago, IL · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager (CSM) We are seeking an experienced Customer Success Manager to join our Customer Success organization. This strategic, customer-facing role is responsible for managing ...
Customer Success Manager (CSM) We are seeking an experienced Customer Success Manager to join our Customer Success organization. This strategic, customer-facing role is responsible for managing ...
Customer Success Manager
$70K - $80K/yr
Customer Success Manager Salary Range: $70,000 - $80,000 + Annual Bonus / DOE The Customer Success Manager (CSM) serves as the primary point of contact for pharmaceutical and biotechnology clients.
Customer Success Manager
$70K - $80K/yr
Customer Success Manager Salary Range: $70,000 - $80,000 + Annual Bonus / DOE The Customer Success Manager (CSM) serves as the primary point of contact for pharmaceutical and biotechnology clients.
Customer Success Manager
Norwalk, CT · On-site +1
The Customer Success Manager will be responsible for helping clients achieve measurable business ... Use Salesforce, Jira, Confluence, Google Workspace, Gemini, Copilot, and other business tools to ...
Customer Success Manager
Norwalk, CT · On-site +1
The Customer Success Manager will be responsible for helping clients achieve measurable business ... Use Salesforce, Jira, Confluence, Google Workspace, Gemini, Copilot, and other business tools to ...
Customer Success Manager
Santa Clara, CA · On-site
Customer Success Manager & Senior Customer Success Manager Do you thrive on helping enterprise clients maximize the value of their software investments. We are looking for dedicated relationship ...
Quick apply
Customer Success Manager
Santa Clara, CA · On-site
Customer Success Manager & Senior Customer Success Manager Do you thrive on helping enterprise clients maximize the value of their software investments. We are looking for dedicated relationship ...
Customer Success Manager
Boston, MA · On-site
Customer Success Manager The Customer Success Manager is responsible for driving long-term customer value, adoption, retention, and strategic alignment across a portfolio of Commercial accounts. As a ...
Customer Success Manager
Boston, MA · On-site
Customer Success Manager The Customer Success Manager is responsible for driving long-term customer value, adoption, retention, and strategic alignment across a portfolio of Commercial accounts. As a ...
CoPilot Jobs Information
What other companies are hiring for Customer Success Manager jobs?
What are the most popular jobs at Copilot?
Full-time
Posted 29 days ago
Job description
Description
At Momentus, we empower our customers around the world to bring extraordinary events to life. Our Customer Success team plays a vital role in making this happen, serving as strategic partners to maximize value, foster deep product adoption, and nurture long-term relationships.
As a Customer Success Manager at Momentus, you'll be at the heart of our customers' journey, building and maintaining strong relationships to ensure their success and satisfaction. You'll drive product adoption, identify growth opportunities, and serve as a trusted advisor, working closely with customers to understand their goals, support strategic planning, and build executive alignment. Your role is to help customers unlock the full potential of our solutions and maximize their ROI, making a real impact on their success. If you're passionate about empowering customers, driven to add value, and eager to collaborate within a dynamic team, we'd love to see how you can help define the future of Customer Success at Momentus.?
Responsibilities:
- Align on strategic goals and establish a mutual success plan that serves as a foundation for long-term customer success and shared outcomes.
- Facilitate smooth transitions post-implementation, ensuring KPIs are met and remain relevant throughout the customer journey.
- Build strong relationships by understanding customer needs and conducting regular check-ins to monitor satisfaction and account health, including engagement with senior stakeholders and executive sponsors where appropriate.
- Develop deep expertise in our solutions to create value for customers, delivering best practices, insights, and ROI-focused guidance while highlighting the benefits of new features and updates.
- Demonstrate a commitment to continuous learning and staying current with product innovation, emerging technologies, and AI-driven capabilities.
- Identify and act on upsell and cross-sell opportunities, collaborating with teams to drive renewals, manage challenges, and increase retention.
- Communicate complex ideas effectively to all stakeholders, using active listening and providing regular updates on key initiatives.
- Cultivate customer advocates for testimonials, case studies, and referrals, and streamline feedback for internal teams.
- Leverage data and analytics to track customer goals and drive outcomes, using trends to make data-driven recommendations during reviews.
- Encourage the use of self-service resources, such as knowledge bases, to empower customers and boost satisfaction.
- This is a remote role; however, periodic travel is required. Customer Success Managers are expected to attend customer onsite visits, company meetings, and team events as needed.
- Tech Stack: Microsoft 365 (Outlook, Teams, OneDrive), Zoom, Gong, Rocketlane, Salesforce, Gainsight, and AI-powered productivity tools including Microsoft Copilot.
Requirements
- Previous experience with the Momentus Enterprise platform is highly preferred
- 2-3 years in a B2B SaaS environment supporting customer's success
- Strong communication and interpersonal skills.
- Ability to understand technical concepts and explain them to non-technical audiences while adapting to evolving products, technologies and customer requirements.
- Problem-solving and conflict resolution skills.
- Familiarity with customer success tools (e.g. Gainsight) and Salesforce. Experience using AI tools such as Microsoft Copilot, Claude, ChatGPT, Hook, or similar solutions is highly regarded.
- Results-driven with a focus on customer satisfaction and retention.
- Events industry experience is a plus. Experience working with Enterprise software platforms or similar software platform will be considered.