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60 Contactus Call Center Supervisor Jobs Hiring Near You

MMC Group

Supervisor - Call Center

Manhattan, NY · On-site

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening ...

Illinois Mutual

Call Center Supervisor

Peoria, IL · On-site

$58K - $62K/yr

Call Center Supervisor Department: Policy Service Reports To: Manager, Policy Service Location: Home Office Job Type: Full Time Commitment to Core Values At Illinois Mutual, our culture is built ...

Conduent, Inc.

Call Center Supervisor

Concord, NH · On-site

Minimum three years of call center supervisory or management experience. * Demonstrated ability to lead, motivate, and develop high-performing teams. * Experience managing KPIs, attendance, adherence ...

Conduent, Inc.

Call Center Supervisor

Concord, NH · On-site

Minimum three years of call center supervisory or management experience. * Demonstrated ability to lead, motivate, and develop high-performing teams. * Experience managing KPIs, attendance, adherence ...

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Infographic showing various Call Center Supervisor job openings at Contactus in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Call Center Supervisor

Software Technology Inc

Dallas, TX • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Call Center Supervisor

Location: Dallas, TX

Position: Onsite

We are looking for a supervisor who manages the team of White Glove Voice Specialists/Jr. Banker, responsible to manage day-to-day operations, ensure readiness to support clients, manage performance feedback and coaching for team members, monitor and assess client calls, emails and other activities.

Process/Functional Skills:

  • Team Leadership: Lead, motivate, and supervise a team of call center agents to ensure high-quality customer service, productivity, and adherence to company policies and procedures.
  • Performance Management: Monitor and evaluate the performance of call center agents, providing regular feedback, coaching, and support to improve performance and achieve KPIs.
  • Call Monitoring: Review and assess call interactions to ensure that agents maintain a high level of professionalism, customer service, and compliance with company standards.
  • Scheduling: Create and manage agent schedules to ensure proper coverage during peak call hours and adherence to break schedules.
  • Training and Development: Identify training needs and assist in the development of training programs to improve the skills and knowledge of call center agents. Conduct onboarding for new hires.
  • Quality Assurance: Establish and maintain quality assurance procedures to ensure consistent and exceptional customer service delivery. Identify areas for improvement and implement corrective action.
  • Data Analysis: Collect and analyze call center data, including call volume, response times, and customer satisfaction metrics. Use data-driven insights to improve operations.
  • Conflict Resolution: Address and resolve customer and employee issues and complaints. Escalate complex cases to higher management as needed.
  • Documentation and Reporting: Maintain accurate records, reports, and documentation of call center activities, including performance metrics and agent evaluations.
  • Compliance: Ensure compliance with industry regulations, company policies, and data security standards. Stay up-to-date with relevant laws and regulations.

Behavioral Skills:

  • Communication: Excellent written and verbal communication
  • Leadership: Ability to coordinate, motivate and provide guidance to the teams.
  • Risk Management: The ability to analyze, prioritize, and minimize the amount of risk an initiative, program, or project may cause.
  • Analytical problem solving: The ability to identify and address potential issues, keep up with technology, and improve software quality.
  • Time management: The ability to prioritize tasks and meet delivery deadlines.
  • Presentation: Should possess excellent presentation skills. Should be able to provide status update on PPT.

Qualification:

  • High school diploma or equivalent.
  • At least 3-5 years of working in customer service, a supervisory role, or in a call center is required.

Apply