60 Contactus Training & Development Manager Jobs Hiring Near You

The Training Department serves a vital role within NCFTA's operations. It is both a core
service provided to NCFTA's members and a strategic function that strengthens the
organization internally. Through its training department, new team members are equipped
with the knowledge and skills needed to contribute effectively from the outset while
existing employees benefit from ongoing professional development.

The Training & Development Manager serves as the central point of contact (POC) with
accountability for all NCFTA training and development activities, internally and externally.
Responsibilities include collaborating with the management team to identify internal and
external training and development needs; developing and/or sourcing training curriculum
and resources; identifying applicable industry subject matter experts; creating and
executing training plans and deliverables; maintaining an accurate and current catalog of
NCFTA analytical tools and resources, serving as NCFTA POC with respect to those tools
and resources, and ensuring NCFTA personnel receive appropriate training regarding those
tools and resources; and providing logistical support and oversight of the "analyst
immersion program".

As necessary, the Training & Development Manager will be required to provide direct
instruction to internal team members (i.e., staff and analyst development), NCFTA
Members, and external audiences, as well as identify and recruit suitable internal and
external NCFTA members to assist in this endeavor. This individual will be responsible for
establishing new training relationships and maintaining existing relationships. The Training
& Development Manager will also handle and execute special projects as assigned,
develop project plans, record achievement of project milestones, and successfully
implement special projects to completion.

RESPONSIBILITIES:
Design and deliver high-quality training offerings that serve both external stakeholders
and internal employees.
Establish robust onboarding training for internal team members (i.e., staff and analysts)
geared to cultivate foundational familiarity with operational IT applications and tools,
administrative processes, and organizational structure.
Regularly assess capabilities of available collection tools, identify new tools, and provide
applicable training to internal team members.
Monitor analytical tool utilization and related budgetary resources to support vendor
management and contract discussions
Assist ongoing "Brand and Consumer Protection" training initiatives (e.g., CBP Port
initiative, Target Grant), and other program related training initiatives as they arise.
Develop training calendars through short-and long-term planning process.
Deliver, or coordinate delivery of, training and development sessions.
Develop and execute communication plans for NCFTA-led (and NCFTA-assisted, as
appropriate) training events including scheduling announcements, calendars, invitations,
evaluations, etc.
Identify, coordinate, and, where appropriate, execute the administrative functions
necessary to deliver and document training and development programs, including
maintaining calendars, registrations, surveys, invoices, and budgets.
Establish, maintain and update a training library accessible to internal team members.
Deploy an evaluation process to collect constructive feedback on the effectiveness of
training sessions and implement applicable recommendations.
Supervise and oversee NCFTA personnel engaged in training and development activities,
including third-party consultants, grant partners, and other participants supporting NCFTA
training initiatives and special projects
Identify and recruit NCFTA staff (or outside resources) who are subject matter experts, or
who have skill sets appropriate to create and deliver training.
Manage special projects, to include the "analyst immersion program" (e.g., budgetary
management, placement etc.) as assigned by the CEO or Director of Operations to
successful completion.
Foster an environment that is open and inclusive and treats all employees and members
with respect.
All other duties assigned by the CEO or Director of Operations.

QUALIFICATIONS:
Bachelor's degree or an equivalent combination of education, military service, and
professional experience.
Six (6) or more years of experience in areas including but not limited to information
technology, law enforcement or intelligence or a related field
Demonstrated experience providing instruction to adult audiences on matters relevant to
the NCFTA mission.
Demonstrated proficiency in Microsoft 365 suite to include "Teams" and "PowerPoint".
Possesses, or will obtain recognized Instructor certification(s), including Train the Trainer
course completion in relevant subject matter areas.
Able to travel as needed.
Ability to communicate and support the organization's mission, core values, and goals.
Demonstrated experience as a cyber/fraud researcher or analyst in a law enforcement,
regulatory, or similar setting.
Demonstrated working knowledge and understanding all applications and tools available
to perform the job and use these resources effectively, to include Microsoft 365 Suite (e.g.,
"Teams" and "PowerPoint").
Superior verbal and written communication abilities.
Ability to develop and maintain strong, collaborative relationships with staff, members,
and external collaborators.
Excellent organizational and critical thinking skills.
Professional demeanor with attention to detail.
Engaging personality supported by inquisitive, analytical, problem-solving mindset.
Demonstrated sound judgment when making decisions.
Ability to manage multiple projects (training and other) with competing priorities and
deadlines.
Demonstrated flexibility in dealing with multiple stakeholders with competing interests,
projects, and training needs.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Sitting for extended period of time.
Lifting, carrying, pushing, pulling 15 pounds
Ability to kneel, crouch, bend and reach to retrieve and handle materials and supplies.
Moving fingers and hands in a repetitive manner
Ability to speak clearly and distinctly when communicating.
Able to cognitively understand and process written and verbal directions, organize tasks,
and make appropriate decisions.
Adequate hearing to perform duties.
Adequate vision to perform duties.

The information contained in this job description is for compliance with Americans with
Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position.
Additional duties are performed by the individuals currently holding this position and
additional duties may be assigned.